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Nursing HomeMedicaid

Focused Care at Burnet Bay

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3921 N. Main Street, Baytown, TX 77521120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 55 Google reviews

5
4
3
2
1
Focused Care at Burnet Bay Nursing Home in Baytown, TX — Street View
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What this means for your family

This facility offers excellent physical and occupational therapy, which is a major strength for rehabilitation patients. However, families must be extremely vigilant regarding night-shift care and call-light responsiveness, as there is a documented pattern of neglect during off-hours.

Google Reviews

Google Reviews

55 reviews on Google
Families considering Focused Care at Burnet Bay will find a polarizing environment. While many residents and families praise the physical therapy team and the kindness of specific nursing staff, there are serious, recurring allegations regarding neglect, including failure to respond to call lights, inadequate hygiene care, and medication errors.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean8.0Activities7.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Compassionate and friendly nursing staff
  • Clean and well-maintained facility
  • Warm and welcoming atmosphere

Concerns

  • Unresponsive call lights and night staff neglect (mentioned by 4 reviewers)
  • Inadequate hygiene and patient turning (mentioned by 3 reviewers)
  • Staffing shortages and inattentiveness (mentioned by 3 reviewers)
  • Inconsistent dietary management (diabetic diets) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02019(3)1.02021(2)1.72022(3)4.22023(23)4.42024(18)3.92025(7)5.02026(1)

Distribution · 57 analyzed

5
38
4
1
3
5
2
1
1
12
12 reviews posted between Oct 16, 2023Oct 19, 2023 · 11 were 5-star

How They Respond to Reviews

15%response rate
Generic

The owner relies heavily on standardized templates that redirect all grievances to specific management phone numbers. While they occasionally offer brief condolences or thanks, they almost never address the specific details of the complaints within the response itself.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's weekly routine?
  • 2How does the nursing team ensure that call lights are answered promptly throughout the night, especially during shift changes?
  • 3What specific protocols are in place to ensure residents are turned regularly and that hygiene needs are met consistently throughout the day?
  • 4For residents with specific dietary needs, such as a diabetic diet, how do you ensure their meal plans are managed accurately and consistently?
  • 5How does the facility handle medical emergencies or sudden changes in health status during the overnight hours when fewer staff members are on site?
  • 6We noticed the facility is very well-maintained; what kind of daily social activities or community events are available to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The physical and occupational therapists are wonderful! They've kept me going even when I've felt like giving up.

Long-term resident · 2024★★★★★

After dialysis, they would leave my mother in bed sideways overnight, without her being able to reach the call button or her phone. She would go for hours without being changed.

Short-term resident's family · 2024☆☆☆☆

My dad has been here so far for 3weeks and everyone from the staff, the nurses, and the admin have been extremely friendly and caring.

Long-term resident's family · 2024★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
54%
Registered nurses for medical care
Total Nursing
2.83hrs
69%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
19.5%
TX
18.4%
Harris
14.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.4%
TX
14.2%
Harris
12.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.4%
TX
9.4%
Harris
8.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.4%
Worse than Avg
Here
20.4%
US
14.4%
TX
16.1%
Harris
12.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Harris
95.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
Harris
86.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
TX
89.2%
Harris
86.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (9.1)
11 complaint-triggered
$12,893 in fines

Families have filed multiple complaints triggering 11 deficiencies, including a recent abuse protection violation in March 2025. The facility shows recurring problems with medication management, resident assessment and care planning, and staff training across all five surveys from 2022-2025. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully consider.

Mar 6, 2025Routine
8
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 6, 2025Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 23, 2024Complaint
3
0635Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Dec 13, 2023Complaint
5
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Dec 13, 2023Routine
7
0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0949Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Sep 25, 2023Complaint
2
0655Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Sep 25, 2023

$12,893

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chambers County Public Hospital District no 1

Organization Type

for profit

Management Company

FPACP BURNET LLC

Administrator

TUREKO WATSON

Chain Affiliation

Chain Name

Focused Post Acute Care Partners

Chain Size

25 facilities nationwide

Chain avg rating: 2.2/5 · Rank 6 of 25

Ownership & Management

Owners

Chambers County Public Hospital District no. 1

Owner · Organization

Key personnel

Abernathy, MaryManaging Control - Governing BodyCooper, KimberlyManaging Control - Governing BodyHumphrey, EricManaging Control - Governing BodyLegg, StephenManaging Control - Governing BodyMckenzie, MarkManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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