Focused Care at Burnet Bay
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 55 Google reviews

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What this means for your family
This facility offers excellent physical and occupational therapy, which is a major strength for rehabilitation patients. However, families must be extremely vigilant regarding night-shift care and call-light responsiveness, as there is a documented pattern of neglect during off-hours.
Google Reviews
Google Reviews
55 reviews on Google“Families considering Focused Care at Burnet Bay will find a polarizing environment. While many residents and families praise the physical therapy team and the kindness of specific nursing staff, there are serious, recurring allegations regarding neglect, including failure to respond to call lights, inadequate hygiene care, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Warm and welcoming atmosphere
Concerns
- Unresponsive call lights and night staff neglect (mentioned by 4 reviewers)
- Inadequate hygiene and patient turning (mentioned by 3 reviewers)
- Staffing shortages and inattentiveness (mentioned by 3 reviewers)
- Inconsistent dietary management (diabetic diets) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
The owner relies heavily on standardized templates that redirect all grievances to specific management phone numbers. While they occasionally offer brief condolences or thanks, they almost never address the specific details of the complaints within the response itself.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's weekly routine?
- 2How does the nursing team ensure that call lights are answered promptly throughout the night, especially during shift changes?
- 3What specific protocols are in place to ensure residents are turned regularly and that hygiene needs are met consistently throughout the day?
- 4For residents with specific dietary needs, such as a diabetic diet, how do you ensure their meal plans are managed accurately and consistently?
- 5How does the facility handle medical emergencies or sudden changes in health status during the overnight hours when fewer staff members are on site?
- 6We noticed the facility is very well-maintained; what kind of daily social activities or community events are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists are wonderful! They've kept me going even when I've felt like giving up.”
“After dialysis, they would leave my mother in bed sideways overnight, without her being able to reach the call button or her phone. She would go for hours without being changed.”
“My dad has been here so far for 3weeks and everyone from the staff, the nurses, and the admin have been extremely friendly and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 11 deficiencies, including a recent abuse protection violation in March 2025. The facility shows recurring problems with medication management, resident assessment and care planning, and staff training across all five surveys from 2022-2025. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully consider.
Mar 6, 2025Routine8
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 23, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 13, 2023Complaint5
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 13, 2023Routine7
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 25, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 25, 2023
$12,893
Ownership & Operations
Who Operates This Facility
Chambers County Public Hospital District no 1
for profit
FPACP BURNET LLC
TUREKO WATSON
Chain Affiliation
Focused Post Acute Care Partners
25 facilities nationwide
Chain avg rating: 2.2/5 · Rank 6 of 25
Ownership & Management
Owners
Chambers County Public Hospital District no. 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit fpacp.com
Medicare data downloads
Original nursing home datasets
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