Rollingbrook Rehabilitation and Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 103 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and the quality of its physical therapy department. However, families should closely monitor wound care and medication schedules, as multiple reviewers have reported serious lapses in these critical areas.
Google Reviews
Google Reviews
103 reviews on Google“Families often praise the facility for its beautiful, clean environment and the compassionate care provided by the physical therapy and nursing teams. However, there are significant, recurring concerns regarding food quality, lack of dietary variety, and serious allegations of medical neglect, including wound care issues and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Excellent physical and occupational therapy
- Compassionate and friendly nursing staff
- Welcoming and professional administration
Concerns
- Poor food quality and lack of dietary variety (mentioned by 5 reviewers)
- Issues with wound care and bedsores (mentioned by 3 reviewers)
- Staffing shortages and slow response times (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
The owner primarily uses personalized templates that mirror the specific compliments found in positive reviews. While they acknowledge specific details in most 5-star reviews, they also use highly repetitive phrasing across different reviewers.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; what specific cleaning protocols do you have in place for the resident rooms?
- 2We've heard great things about your physical and occupational therapy programs; how do you tailor these sessions to meet an individual's specific recovery goals?
- 3Could you tell me more about the daily dining experience, specifically how you ensure there is plenty of variety and nutrition in the meal plans?
- 4What systems are in place to ensure medication is administered accurately and on schedule every day?
- 5How does the nursing team manage response times during the night or during busy shifts to ensure residents are attended to quickly?
- 6What is the process for managing wound care and skin integrity for residents who are at higher risk for bedsores?
Personalized based on this facility's data
Key Review Excerpts
“The staff treats the residents like close family.”
“My mom is doing great here. Her nurses are so kind and helpful.”
“The greatest complaint amoung the residents is with dietary. There is little variety.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple care areas, with families filing complaints that triggered 5 of the 17 deficiencies found. The most persistent problems involve medication management (appearing in 5 separate citations), care planning and assessment, and food safety. While all deficiencies show correction dates, the pattern of repeated medication and care planning violations across different surveys suggests ongoing challenges in these critical areas that families should discuss during visits.
Mar 26, 2026Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 15, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 12, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 17, 2023Routine6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Oct 6, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 18, 2022Routine6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Fine
Nov 17, 2023
$23,676
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
ROLLINGBROOK REHAB, LLC
NATALIE ROBERTSON
Chain Affiliation
Momentum Skilled Services
10 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 10
Ownership & Management
Owners
Threadgill, Forrest
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Threadgill, Morgan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit rollingbrookrehab.com
Medicare data downloads
Original nursing home datasets
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