The Waterford at Baytown
Families consistently rate this highly — reviewers highlight warm and compassionate staff. Schedule a visit to confirm the fit.
based on 115 Google reviews
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What this means for your family
The Waterford at Baytown offers a beautiful, social, and clean environment that many families find comforting. However, because some reviewers have noted issues with medication errors and high staff turnover, you should specifically ask about their nurse-to-resident ratios and their protocols for medication double-checks.
Google Reviews
Google Reviews
115 reviews on Google“The Waterford at Baytown is widely praised by families for its warm, welcoming atmosphere and a staff that treats residents like family. While many reviewers highlight excellent activities and a clean, beautiful environment, there are serious concerns regarding high staff turnover, inconsistent medication management, and billing disputes during move-outs.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate staff
- Clean and well-maintained facilities
- Engaging resident activities and social events
- Welcoming and inclusive community atmosphere
Concerns
- High staff turnover and understaffing (mentioned by 2 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Billing and paperwork issues during move-out (mentioned by 2 reviewers)
- Maintenance of personal belongings
Rating Trends
Tap a year to see what changed
Distribution · 121 analyzed
How They Respond to Reviews
The owner uses a mix of personalized, warm responses for positive reviews and a consistent, professional template for negative reviews that invites direct contact via phone. While many 5-star responses are highly personalized and enthusiastic, several others rely on repetitive, generic templates.
Questions for Your Tour
- 1We noticed how much the management values feedback from the community; how does the team use resident and family input to improve daily operations?
- 2What specific protocols are in place to ensure medication is administered accurately and on a consistent schedule every day?
- 3With the wonderful social atmosphere mentioned by many, what are some of the favorite group activities or outings the residents currently enjoy?
- 4How does the care team manage staffing levels during busy shifts to ensure every resident receives attentive, personalized care?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
- 6How does the facility assist residents with organizing and maintaining their personal belongings and room decor to make it feel like home?
Personalized based on this facility's data
Key Review Excerpts
“Every single time I enter The Waterford to see my parents I am greeted with warm smiles and Hello’s. There has never been a single time that I have requested something that they have not delivered.”
“I can’t say enough good things about this community. The staff is compassionate, attentive, and truly treats residents like family.”
“The staff was wonderful. His first night there they made him feel comfortable enough to eat in the dining room where the chef actually came out and talked to him about things he liked to eat and things he didn’t like.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in March 2024 identified issues regarding tuberculosis screening policies and employee health protocols. Previous inspections from 2021 noted some concerns regarding fire safety equipment and building standards, all of which were marked as corrected.
Mar 6, 2024Routine
Health Code (2 violations)
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to implement, enforce or have written policies for the control of communicable diseases including tuberculosis (TB) screening and provision of a safe and sanitary environment for employees and residents.
Mar 23, 2021Routine
Life Safety Code (3 violations)
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on control doors released when the fire alarm or sprinkler system were activated.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Csl Baytown, LLC
for profit
CSL BAYTOWN, LLC
SAMANTHA CLARK
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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