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Assisted Living

Fayetteville Manor

Limited public data on Fayetteville Manor. Call, tour, and ask to meet current residents' families — your own impression matters most.

231 Treetop Drive, Fayetteville, NC 2831160 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.1/5

based on 17 Google reviews

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What this means for your family

While some families report a clean environment and loving caregivers, the recent emergence of severe allegations regarding medical neglect and improper medication management is deeply concerning. If you choose this facility, you must implement rigorous, frequent oversight of medical records and physical checks for skin integrity.

Google Reviews

Google Reviews

17 reviews on Google
Families should approach this facility with significant caution due to severe allegations of medical neglect, including pressure sores and improper medication management. While some long-term residents' families praise the cleanliness and the caring nature of specific staff members, recent reviews highlight critical failures in oversight and communication during end-of-life care.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean5.0Activities5.0Meds1.0MemoryN/AComms1.0Value1.0

Strengths

  • Clean and fresh-smelling environment
  • Caring and loving attendants
  • Engaging activity programs
  • Friendly staff members

Concerns

  • Severe medical neglect including pressure sores and dehydration
  • Poor communication regarding end-of-life care and staff availability
  • Issues with medication management and oversight

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(2)'21(3)'25(2)

Distribution · 17 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1It's wonderful to hear that the facility is known for being so clean and fresh; how do you maintain that environment for the residents?
  • 2We've heard great things about your engaging activity programs; could you walk us through what a typical weekly schedule looks like for a resident?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and double-checked by the staff?
  • 4How do you ensure that staff members are consistently available and reachable for families, especially during overnight hours or transitions in care?
  • 5In the event of a medical emergency or a sudden change in a resident's health, what is the immediate process for notifying the family and coordinating care?
  • 6How does the care team monitor and prevent common issues like dehydration or skin health concerns for residents who may need extra assistance?

Personalized based on this facility's data


Key Review Excerpts

The place is clean, smells fresh, no urine or feces smell. The attendants are caring and loving. My mom loves them.

Long-term resident's family · 2024★★★★★

It is most likely the combination of incorrect prescriptions, poor oversight oversight of their and and poor staff. Less than 3 months after she walked herself fully functional into the facility they requested to call hospice.

Rehab patient's family · 2024☆☆☆☆

She enjoyed the activity room with Phylis and girls. I have her paintings hanging in the front room. She seemed to t a party in rehab.

Long-term resident's family · 2018★★★★★
Source: 17 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
11deficiencies
Dec 7, 2023Follow-up
Qualifications Of Medication StaffC-tag

The facility failed to ensure that two sampled medication aides (Staff B and Staff C) had completed the required medication aide examination. Records showed training and competency checklists were present, but there was no documentation of the required written examination for either staff member.

Medication AdministrationC-tag

The facility failed to ensure medication was administered to a resident as ordered by the physician. Specifically, for a resident with an enlarged prostate, the ordered medication Finasteride 5mg was not administered as prescribed.

Dec 7, 2023Follow-up
Qualifications Of Medication StaffD 125

The facility failed to ensure that two sampled medication aides (Staff B and Staff C) had completed the required medication aide examination. Records showed documentation of training and skills validation, but no evidence of passing the written exam. Additionally, an observation revealed a medication pass occurring without a Medication Aide Supervisor present.

Oct 14, 2021Follow-up
Activities ProgramD315

The facility failed to ensure activities were provided to promote active involvement by all residents. Observations revealed residents waiting in hallways with no activities offered during scheduled times, and the activity director was incorrectly using meal times and rehabilitative therapy as substitutes for programmed activities.

Medication AdministrationD358

The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner for 1 of 2 residents observed.

Oct 14, 2021Follow-up
Activities ProgramD 315

The facility failed to ensure activities were provided to promote active involvement by all residents. Observations on 10/13/21 showed that despite scheduled items like morning coffee, exercise, and therapy, no activities were actually offered to residents in the dining room, hallways, or television room throughout the day.

Feb 24, 2021Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for residents in accordance with their care plans, as evidenced by multiple residents experiencing frequent falls and emergency room visits. Observations revealed periods where up to 21 residents were left in the TV room without any staff present to monitor them.

Feb 24, 2021Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for residents in accordance with their care plans, as evidenced by multiple residents experiencing frequent falls and emergency room visits. Observations revealed periods where up to 21 residents were left in the TV room without any staff present to monitor them.

Oct 25, 2017Other
Other Requirements - Hot Water Temperature10A NCAC 13F .0311(d)

The facility failed to maintain hot water temperatures in the Special Care Unit (SCU) on the West Wing Hall between the required 100 degrees F and 116 degrees F. Multiple fixtures, including sinks in shared bathrooms, a community tub, and a private bathroom shower, were found to have temperatures below 100 degrees F. Maintenance logs also showed inconsistent temperature ranges during previous months.

Feb 25, 2016Other
Declaration of Residents' RightsD912

The facility failed to ensure residents received adequate and appropriate care in compliance with infection control prevention regulations. Specifically, the facility did not implement proper procedures for the single-patient use of glucometers used for blood sugar monitoring.

ACH Infection Prevention RequirementsD932

The facility failed to implement proper procedures for single-patient use glucometers used to obtain finger stick blood sugar readings for 6 out of 6 sampled residents. This failure relates to the requirement to implement infection control policies to prevent the transmission of bloodborne pathogens.

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References & Resources

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