Whispering Pines Nursing & Rehab Center
Strong Medicare quality ratings; families often praise clinical expertise in managing complex health issues. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While this facility has demonstrated the ability to provide excellent clinical care and maintain a clean environment, there are concerning reports regarding inconsistent treatment based on financial status. When touring, we strongly recommend asking how the facility ensures equitable care for all residents regardless of their insurance type and observing staff interactions to ensure they meet your standards for professionalism.
Google Reviews
Google Reviews
15 reviews on Google“Whispering Pines Nursing & Rehab Center receives polarized feedback, with some families praising the clinical expertise and cleanliness, while others raise serious concerns about unequal treatment based on financial status and unprofessional staff behavior. While some report life-changing improvements in their loved ones' health, others describe a stark divide in care quality depending on insurance or payment status.”
Quality Themes
Tap a score for detailsStrengths
- Clinical expertise in managing complex health issues
- Clean and well-maintained facility environment
- Attentive and compassionate care for some residents
Concerns
- Disparate quality of care based on insurance or financial status (mentioned by 2 reviewers)
- Unprofessional or disrespectful staff attitudes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star health inspection rating, what specific protocols do you have in place to ensure that level of clinical excellence is maintained for every resident regardless of their insurance provider?
- 2I noticed some feedback regarding staff communication styles; how do you foster a culture of professionalism and ensure that every family feels their loved one is being treated with consistent respect?
- 3With your strong reputation for managing complex health issues, could you walk me through how your medical team coordinates care during an urgent health change or emergency?
- 4Since your staffing rating is a 4 out of 5, how do you ensure that your team has enough capacity to provide personalized, attentive care to all 86 residents throughout the day?
- 5What kind of daily activities or social programs do you offer to help residents stay engaged and build a sense of community within the facility?
- 6Could you explain your approach to transparency regarding costs and services, especially for families concerned about how different financial arrangements might impact the quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The minute he hit the doors of Whispering the nurse knew exactly what was making him so sick, she said it's the feeding. My husband had been back and forth to the hospital at the old location 30 times in one year. He came in weighing 108 lbs now he's at 150lbs.”
“My Step-father was a patient at Wispering Pines for several weeks and received excellent care. The staff was very attentive and compassionate. They were very responsive and informative when we asked questions.”
“As I passed the residents looked clean, they were dressed, not at all disheveled. I also noticed how clean and "clean-smelling"”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that led to findings about accident hazards and inadequate supervision, which has been corrected. The facility shows recurring problems with electrical systems and fire safety equipment across multiple surveys, including generator issues appearing three times between 2021-2025. While the facility has correction dates for all deficiencies, the pattern of repeated electrical and fire safety violations suggests ongoing maintenance challenges that families should inquire about during visits.
Apr 17, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 16, 2024Routine5
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Construction Deficiencies
Use approved construction type or materials.
Feb 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 14, 2022Routine1
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Oct 15, 2021Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Feb 16, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Whispering Pines Nursing & Rehab Center
for profit
Chain Affiliation
Century Care Management
7 facilities nationwide
Chain avg rating: 4.1/5 · Rank 3 of 7 (Best)
Ownership & Management
Owners
Noah K Duncan Fam Tr
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit wpnursing.com
Medicare data downloads
Original nursing home datasets
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