Nursing HomeMedicaid Medicare 5-star

Whispering Pines Nursing & Rehab Center

Strong Medicare quality ratings; public reviewers often praise clinical expertise in managing complex health issues. Still worth an in-person visit.

523 Country Club Drive, Fayetteville, NC 28301|86 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 15 Google reviews

(910) 488-0711 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record

Zero findings in latest survey

Source: Medicare data

What this means for your family

Whispering Pines Nursing & Rehab Center has a strong overall Medicare rating. Public reviewers frequently mention: clinical expertise in managing complex health issues and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.

Google Reviews

17 public Google reviews available

Whispering Pines Nursing & Rehab Center receives polarized feedback, with some families praising the clinical expertise and cleanliness, while others raise serious concerns about unequal treatment based on financial status and unprofessional staff behavior. While some report life-changing improvements in their loved ones' health, others describe a stark divide in care quality depending on insurance or payment status.

Quality Themes

Tap a score for details

Strengths

Clinical expertise in managing complex health issues
Clean and well-maintained facility environment
Attentive and compassionate care for some residents

Concerns

Disparate quality of care based on insurance or financial status (mentioned by 2 reviewers)
Unprofessional or disrespectful staff attitudes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 17 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given your 5-star health inspection rating, what specific protocols do you have in place to ensure that level of clinical excellence is maintained for every resident regardless of their insurance provider?
2I noticed some feedback regarding staff communication styles; how do you foster a culture of professionalism and ensure that every family feels their loved one is being treated with consistent respect?
3With your strong reputation for managing complex health issues, could you walk me through how your medical team coordinates care during an urgent health change or emergency?
4Since your staffing rating is a 4 out of 5, how do you ensure that your team has enough capacity to provide personalized, attentive care to all 86 residents throughout the day?
5What kind of daily activities or social programs do you offer to help residents stay engaged and build a sense of community within the facility?
6Could you explain your approach to transparency regarding costs and services, especially for families concerned about how different financial arrangements might impact the quality of care?

Personalized based on this facility's data

Key Review Excerpts

“The minute he hit the doors of Whispering the nurse knew exactly what was making him so sick, she said it's the feeding. My husband had been back and forth to the hospital at the old location 30 times in one year. He came in weighing 108 lbs now he's at 150lbs.”

Long-term resident's family · 2019★★★★☆

“My Step-father was a patient at Wispering Pines for several weeks and received excellent care. The staff was very attentive and compassionate. They were very responsive and informative when we asked questions.”

Long-term resident's family · 2019★★★★★

“As I passed the residents looked clean, they were dressed, not at all disheveled. I also noticed how clean and "clean-smelling"”

Visitor · 2021★★★★☆

Source: 17 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.40hrs

53%

Registered nurses for medical care

Total Nursing

4.34hrs

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

29%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.0%

Better than Avg

Here

96.0%

93.5%

92.0%

Cumberland

80.4%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.6%

Better than Avg

Here

6.6%

19.5%

21.3%

Cumberland

14.7%

Residents vaccinated for the flu

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

95.5%

94.1%

Cumberland

85.2%

Residents needing more daily help over time

↓ Lower is better

This Facility20.4%

Worse than Avg

Here

20.4%

13.9%

15.6%

Cumberland

11.3%

Residents whose walking got worse

↓ Lower is better

This Facility22.1%

Worse than Avg

Here

22.1%

14.1%

18.3%

Cumberland

13.1%

Residents who lost too much weight

↓ Lower is better

This Facility11.0%

Worse than Avg

Here

11.0%

5.2%

7.2%

Cumberland

5.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility63.0%

Worse than Avg

Here

63.0%

79.8%

78.1%

Cumberland

66.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.4%

Better than Avg

Here

88.4%

82.0%

80.6%

Cumberland

72.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

1.4%

Cumberland

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

15findings in history

1penalty

Latest survey: 0 · well below NC avg (5.6)

1 complaint-triggered findings

$8,512 in fines

A family filed a complaint that led to findings about accident hazards and inadequate supervision, which has been corrected. The facility shows recurring problems with electrical systems and fire safety equipment across multiple surveys, including generator issues appearing three times between 2021-2025. While the facility has correction dates for all deficiencies, the pattern of repeated electrical and fire safety violations suggests ongoing maintenance challenges that families should inquire about during visits.

Apr 17, 2025Routine6 findings

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Feb 16, 2024Complaint1 finding

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 16, 2024Routine5 findings

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

Oct 14, 2022Routine1 finding

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Oct 15, 2021Routine2 findings

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Feb 16, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Whispering Pines Nursing & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Century Care Management

Chain Size

7 facilities nationwide

Chain avg rating: 4.1/5 · Rank 1 of 7 (Highest rating)

Ownership & Management

Owners

Noah K Duncan Fam Tr

Owner · Organization

100%

Key personnel

Gilliam, RobertW-2 Managing EmployeeSchroeder, TeresaW-2 Managing EmployeeBoyette, BarbaraOfficer / DirectorFontaine, MichelleOfficer / DirectorGilliam, RobertOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(910) 488-0711

wpnursing.com

523 Country Club Drive

Fayetteville, NC 28301

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

15 reviews from families & visitors

Official Website

Visit wpnursing.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.