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Nursing HomeMedicaid

Woodlands Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise effective physical and rehabilitation therapy. Still worth an in-person visit.

400 Pelt Drive, Terry Sanford · Fayetteville, NC 2830180 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 56 Google reviews

Woodlands Nursing & Rehabilitation Center Nursing Home in Fayetteville, NC — Street View
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What this means for your family

While recent reviews suggest improvements in facility cleanliness and therapy services, the facility has a long history of critical communication and staffing issues. We strongly advise you to visit in person on a weekend to observe staffing levels yourself and to demand a clear plan for how they will communicate medical updates to your family.

Google Reviews

Google Reviews

56 reviews on Google
Woodlands Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the rehabilitation services and specific staff members, while others report severe neglect and communication failures. Recurring complaints highlight chronic understaffing, particularly on weekends, and significant issues with administrative responsiveness and facility cleanliness. Families should be aware that experiences appear to vary greatly depending on the specific unit and the time of day.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean5.0ActivitiesN/AMeds2.0MemoryN/AComms2.0Value3.0

Strengths

  • Effective physical and rehabilitation therapy
  • Professional and compassionate individual staff members
  • Clean and well-maintained environment (in recent reviews)
  • Helpful admissions process

Concerns

  • Chronic understaffing, especially on weekends and holidays (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
  • Unprofessional or dismissive management/administrative staff (mentioned by 5 reviewers)
  • Neglect of basic patient care needs (hygiene, medication, pain management) (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(2)'18(2)'20(2)'22(4)'24(4)'26(1)

Distribution · 54 analyzed

5
30
4
1
3
0
2
2
1
21

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very well-maintained; how does the team ensure the cleanliness of resident rooms and common areas is kept up daily?
  • 2We are looking for great physical therapy support; could you tell us more about the rehabilitation programs and how the therapists work with new residents?
  • 3How does the nursing team manage medication schedules and pain management to ensure everyone's needs are met consistently?
  • 4What is the process for communicating updates to family members, and how can we best reach the staff if we have a question during the weekend?
  • 5Can you tell us a bit about the dining experience, specifically regarding the meal menus and how much variety is offered to the residents?
  • 6In the event of a medical emergency after hours, what is the protocol for contacting doctors and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The nursing team is attentive and responsive, ensuring that all medical needs are met promptly. The rehabilitation services are top-notch, with therapists who are both knowledgeable.

Rehab patient family member · 2025★★★★★

The staff is caring and compassionate. They provide me with honest feedback, expectations and have set valid goals. I wish I would have found Woodlands sooner.

Long-term resident's family · 2023★★★★★

They are short staffed on weekends and holidays. Employees call out and no coverage If they can't get someone to come in on their day off. Management will say they are not short on staff when it is obvious they are.

Long-term resident's family · 2016☆☆☆☆
Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
4.04hrs
99%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
NC
5.4%
Cumberland
13.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
14.4%
NC
16.4%
Cumberland
18.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
19.4%
NC
21.0%
Cumberland
25.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.3%
NC
20.2%
Cumberland
19.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
95.5%
NC
94.1%
Cumberland
92.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.9%
Mixed vs Avgs
Here
90.9%
US
93.4%
NC
91.7%
Cumberland
87.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.0%
Mixed vs Avgs
Here
80.0%
US
81.8%
NC
80.1%
Cumberland
71.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.2%
Mixed vs Avgs
Here
73.2%
US
79.8%
NC
78.1%
Cumberland
71.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Cumberland
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (5.6)
5 complaint-triggered
$4,709 in fines

Families have filed complaints triggering inspections that found deficiencies in medication management and resident rights, including medication errors and failure to provide proper coverage notices. The facility shows recurring issues with fire safety systems, building maintenance, and care assessments across multiple surveys, though all violations have correction dates indicating the facility has addressed identified problems.

Aug 8, 2025Routine
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

May 7, 2024Complaint
4
0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

May 7, 2024Routine
5
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Sep 1, 2023Complaint
1
0660Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Dec 1, 2022Routine
6
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0742Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Nov 21, 2019Routine
6
0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Federal Penalties

Fine

Sep 1, 2023

$4,709

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodlands Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Liberty Senior Living

Chain Size

37 facilities nationwide

Chain avg rating: 2.6/5 · Rank 6 of 35

Ownership & Management

Owners

Liberty Long Term Care LLC

Owner · Organization

John a Mcneill Jr 2012 Irrv Tr

Owner (parent company) · Organization

Liberty Healthcare Group LLC

Owner (parent company) · Organization

Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust

Owner (parent company) · Organization

Mcneill, John

Owner (parent company)

Mcneill, Ronald

Owner (parent company)

Mcneill, Robert

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Oliver, Anna

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Purvis, Jenny

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Calcutt, JosephManaging Control - Governing BodyMiller, RobertManaging Control - Governing BodyWilson, JeffreyManaging Control - Governing BodyCalcutt, JosephManagerKhurana, RajeshManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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