Woodlands Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and rehabilitation therapy. Still worth an in-person visit.
based on 56 Google reviews

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What this means for your family
While recent reviews suggest improvements in facility cleanliness and therapy services, the facility has a long history of critical communication and staffing issues. We strongly advise you to visit in person on a weekend to observe staffing levels yourself and to demand a clear plan for how they will communicate medical updates to your family.
Google Reviews
Google Reviews
56 reviews on Google“Woodlands Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the rehabilitation services and specific staff members, while others report severe neglect and communication failures. Recurring complaints highlight chronic understaffing, particularly on weekends, and significant issues with administrative responsiveness and facility cleanliness. Families should be aware that experiences appear to vary greatly depending on the specific unit and the time of day.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehabilitation therapy
- Professional and compassionate individual staff members
- Clean and well-maintained environment (in recent reviews)
- Helpful admissions process
Concerns
- Chronic understaffing, especially on weekends and holidays (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Unprofessional or dismissive management/administrative staff (mentioned by 5 reviewers)
- Neglect of basic patient care needs (hygiene, medication, pain management) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very well-maintained; how does the team ensure the cleanliness of resident rooms and common areas is kept up daily?
- 2We are looking for great physical therapy support; could you tell us more about the rehabilitation programs and how the therapists work with new residents?
- 3How does the nursing team manage medication schedules and pain management to ensure everyone's needs are met consistently?
- 4What is the process for communicating updates to family members, and how can we best reach the staff if we have a question during the weekend?
- 5Can you tell us a bit about the dining experience, specifically regarding the meal menus and how much variety is offered to the residents?
- 6In the event of a medical emergency after hours, what is the protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team is attentive and responsive, ensuring that all medical needs are met promptly. The rehabilitation services are top-notch, with therapists who are both knowledgeable.”
“The staff is caring and compassionate. They provide me with honest feedback, expectations and have set valid goals. I wish I would have found Woodlands sooner.”
“They are short staffed on weekends and holidays. Employees call out and no coverage If they can't get someone to come in on their day off. Management will say they are not short on staff when it is obvious they are.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections that found deficiencies in medication management and resident rights, including medication errors and failure to provide proper coverage notices. The facility shows recurring issues with fire safety systems, building maintenance, and care assessments across multiple surveys, though all violations have correction dates indicating the facility has addressed identified problems.
Aug 8, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
May 7, 2024Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 7, 2024Routine5
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Sep 1, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Dec 1, 2022Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 21, 2019Routine6
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Sep 1, 2023
$4,709
Ownership & Operations
Who Operates This Facility
Woodlands Nursing & Rehabilitation Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 6 of 35
Ownership & Management
Owners
Liberty Long Term Care LLC
Owner · Organization
John a Mcneill Jr 2012 Irrv Tr
Owner (parent company) · Organization
Liberty Healthcare Group LLC
Owner (parent company) · Organization
Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust
Owner (parent company) · Organization
Mcneill, John
Owner (parent company)
Mcneill, Ronald
Owner (parent company)
Mcneill, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Oliver, Anna
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Purvis, Jenny
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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