Haymount Rehabilitation & Nursing Center, INC.
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
This facility is frequently praised for its clean environment and effective rehab therapy, making it a strong contender for short-term recovery. However, families should be vigilant regarding personal belongings and perform unannounced visits to ensure that basic hygiene and call-light response times meet your standards, as these are recurring points of concern.
Google Reviews
Google Reviews
74 reviews on Google“Haymount Rehabilitation & Nursing Center receives highly polarized feedback, with many families praising the facility's cleanliness, professional admissions team, and effective physical therapy services. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times for basic needs, hygiene issues, and missing personal belongings. Prospective families should weigh the positive reports of modern, well-maintained facilities against recurring complaints about staff attentiveness and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Effective physical and occupational therapy
- Helpful and professional admissions staff
- Welcoming atmosphere for short-term rehab
Concerns
- Staff inattentiveness and unprofessional behavior (gossiping/phone use) (mentioned by 3 reviewers)
- Hygiene and basic care neglect (soiled linens, delayed bathing) (mentioned by 4 reviewers)
- Theft or loss of personal property (mentioned by 2 reviewers)
- Inadequate meal portions or quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on short-term rehabilitation, what specific protocols are in place to ensure consistent hygiene and timely assistance with daily personal care needs?
- 2With a 3/5 staffing rating, could you walk us through how you manage staff oversight to ensure that team members remain focused and attentive to residents throughout their shifts?
- 3How does the facility handle the security and inventory of personal belongings to ensure residents' items remain safe and accounted for?
- 4I noticed some feedback regarding dining experiences; could you share how you monitor meal quality and ensure that residents are receiving adequate nutrition and portion sizes?
- 5Since medication management is a critical part of daily care, what systems do you have in place to ensure accuracy and timely administration for residents?
- 6What kind of social activities or engagement programs are available to help residents feel connected and active during their stay?
Personalized based on this facility's data
Key Review Excerpts
“My 90 year old father recently spent time with HRNC to rehab from a fall. From the first day Brittney and the whole staff treated my dad like he was a member of their family.”
“My mother was in Haymount Rehabilitation short term stay after a fall with a fractured arm. Her stay and our experience from Day 1 to Discharge Day was streamlined with professionalism, compassion and respect.”
“The staff was also negligent when my husband fell from his bed and fractured his left pelvis which they covered up. I have statements from 3 medical sources indicating that a left fra”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haymount Rehabilitation & Nursing Center has a relatively clean record with only 5 deficiencies across 3 surveys, all related to building safety systems rather than direct patient care. The facility had issues with fire safety systems, electrical backup power, and building construction standards, but all deficiencies have been corrected by the provider according to federal records.
May 1, 2025Routine1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 14, 2024Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jan 6, 2023Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Haymount Rehabilitation & Nursing Center, INC.
for profit
Chain Affiliation
Century Care Management
7 facilities nationwide
Chain avg rating: 4.1/5 · Rank 2 of 7 (Best)
Ownership & Management
Owners
Noah K Duncan Fam Tr
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit haymountrehab.com
Medicare data downloads
Original nursing home datasets
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