Family Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 76 Google reviews
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What this means for your family
While many families report positive experiences with the nursing staff and facility cleanliness, the recurring reports of medication errors and slow response times are significant red flags. If you choose this facility, we strongly recommend conducting daily check-ins on medication administration and ensuring your loved one has a clear, reliable way to request assistance, especially during off-hours.
Google Reviews
Google Reviews
76 reviews on Google“Family Health & Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its warm, attentive nursing staff and clean environment, while others report serious concerns regarding inconsistent care, medication errors, and poor communication. While some residents experience excellent rehabilitation and recovery, multiple reviewers have documented issues with understaffing, slow response times, and a lack of coordination between departments. Families should be aware that experiences appear to vary significantly depending on the specific staff on duty and the level of oversight provided.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy for many
- Friendly and welcoming atmosphere
Concerns
- Medication management errors and delays (mentioned by 5 reviewers)
- Understaffing and slow call-light response times (mentioned by 6 reviewers)
- Poor communication and lack of coordination between departments (mentioned by 4 reviewers)
- Inconsistent quality of rehabilitation therapy (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on streamlining care, what specific protocols are currently in place to ensure medication administration is accurate and timely for residents?
- 2I noticed your team has been active in responding to feedback online; how do you use that family input to improve coordination between your nursing and administrative departments?
- 3With a 4-star staffing rating, how do you manage call-light response times during shift changes to ensure residents aren't waiting too long for assistance?
- 4Since rehabilitation is a core service here, how do you ensure that therapy plans remain consistent and effective for residents as their needs evolve over time?
- 5What steps are taken to maintain the clean, welcoming environment mentioned by so many families while ensuring that communication regarding a resident's daily health status remains clear and frequent?
- 6What does a typical day look like for residents in terms of social engagement, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was the best I’ve ever seen. I worked in the medical field for 10 years! My Dad was always clean, nurses knew his condition in every detail before we asked they had a report.”
“The daily staff were wonderful, but the right hand never seemed to talk to the left. I would ask about something and there was never follow-through.”
“My mom was there for 2 weeks, and that was two weeks too long! She didn’t get her meds on time for the first week or so, her eye drops were given sporadically at best, and one night she got the wrong ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring deficiencies with 11 complaint-triggered violations indicating families have filed reports about care concerns. The most persistent problems involve fire safety systems, medication management, and electrical/building safety issues that repeat across all three surveys from 2021-2024. While all deficiencies show correction dates, the pattern of recurring fire safety and infrastructure problems alongside serious medication errors and care quality complaints suggests ongoing operational challenges that families should carefully consider.
Mar 4, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Apr 24, 2024Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 24, 2024Complaint11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 31, 2022Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 7, 2021Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Family Health & Rehabilitation Center
for profit
Ownership & Management
Owners
Axiom Healthcare Alliance, LLC
Owner · Organization
Axiom Consulting LLC
Owner (parent company) · Organization
Dennis L. Ross Pod to Trustee of Dennis L. Ross Living Trust U/a 4/4/1
Owner (parent company) · Organization
Matt Lillie Investments, INC
Owner (parent company) · Organization
Roger Evans Revocable Trust
Owner (parent company) · Organization
Wichita Wellness INC
Owner (parent company) · Organization
Evans, Roger
Owner (parent company)
Hermes, Frederick
Owner (parent company)
Lakin, Gregory
Owner (parent company)
Lillie, Matthew
Owner (parent company)
Ross, Ann
Owner (parent company)
Ross, Dennis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit familyhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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