Sandpiper Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and dedicated individual staff members. Still worth an in-person visit.
based on 86 Google reviews

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What this means for your family
While Sandpiper has a dedicated group of staff members who provide excellent care, the facility has a recurring issue with slow response times to call lights and inconsistent communication. When touring, we strongly recommend asking for a specific plan on how they monitor call light response times and how they ensure families are kept in the loop regarding medical changes.
Google Reviews
Google Reviews
86 reviews on Google“Sandpiper Healthcare & Rehabilitation Center receives polarized feedback, with many families praising specific staff members like Diamond for their compassionate care and the facility's home-like atmosphere. However, multiple reviewers report serious concerns regarding slow response times to call lights, inconsistent communication with families, and lapses in medical oversight during rehabilitation stays.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated individual staff members
- Warm, home-like environment
- Effective short-term rehabilitation therapy
- Appreciated food quality and variety
Concerns
- Slow or unresponsive call light system (mentioned by 4 reviewers)
- Inconsistent communication regarding medical status and care plans (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
- Understaffing leading to neglect or delayed care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how do you ensure that families are kept consistently updated on changes to a resident's care plan?
- 2We have heard such lovely things about the compassionate staff and the warm, home-like atmosphere here; how do you maintain that personal touch during busy shifts?
- 3Since we are looking for a reliable environment, what steps are being taken to ensure call lights are answered promptly and that staff are always available when a resident needs assistance?
- 4With the focus on high-quality food variety mentioned by others, could you tell us more about the daily meal menus and how you accommodate specific dietary needs?
- 5In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family and coordinating with doctors?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Diamond goes above and beyond to ensure comfort, understanding, and encouragement throughout the rehabilitation process.”
“The staff is kind, educated, and very helpful. Home away from home!”
“My mother should not have been released to go home she still was not strong enough to go home. She really needed more therapy before being released.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 15 complaints leading to federal deficiencies, raising concerns about care quality and safety. The facility shows persistent problems across fire safety systems, medication management, and infection control, with the same issues recurring across multiple years despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration when evaluating this facility.
Nov 7, 2024Routine20
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 7, 2024Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 31, 2024Complaint3
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Apr 16, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nov 20, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 5, 2023Routine24
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Dec 3, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Sandpiper Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Recover-Care Healthcare
27 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 25
Ownership & Management
Owners
Midwest Recover-Care LLC
Owner · Organization
Mrcmm LLC
Owner · Organization
Bhnv 2 LLC
Owner (parent company) · Organization
Kansas Snf Holdings LLC
Owner (parent company) · Organization
Mad Family Holdings LLC
Owner (parent company) · Organization
Natr Trust
Owner (parent company) · Organization
Rarmna Holdings LLC
Owner (parent company) · Organization
Ratr Trust
Owner (parent company) · Organization
Recover-Care Healthcare LLC
Owner (parent company) · Organization
Rnr Holdings LLC
Owner (parent company) · Organization
Wetr Trust
Owner (parent company) · Organization
Goldstein, Avrohom
Owner (parent company)
Margulies, Zisha
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit sandpiperhrc.com
Medicare data downloads
Original nursing home datasets
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