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Nursing HomeMedicaid

Faith Haven Senior Care Centre

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

6531 W Michigan Avenue, Jackson, MI 4920181 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 94 Google reviews

5
4
3
2
1
Faith Haven Senior Care Centre Nursing Home in Jackson, MI — Street View
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What this means for your family

While the facility's rehabilitation therapy is frequently praised, the recurring reports of neglect, poor hygiene, and administrative unresponsiveness are serious red flags. If you choose to tour, we strongly recommend visiting unannounced during evening or weekend hours to observe actual staffing levels and cleanliness for yourself.

Google Reviews

Google Reviews

94 reviews on Google
Faith Haven Senior Care Centre receives highly polarized feedback, with some families praising the rehab therapy and individual staff members, while others report severe concerns regarding neglect, hygiene, and understaffing. Many negative reviews highlight persistent issues with facility cleanliness, slow response times to call lights, and poor communication from administrative staff. Families considering this facility should be aware of the significant inconsistency in care quality reported across different shifts and departments.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0Activities6.0Meds2.0MemoryN/AComms3.0Value4.0

Strengths

  • Effective physical and occupational therapy
  • Some individual staff members described as caring and attentive
  • Helpful guidance during the initial admission and financial aid process

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
  • Poor facility cleanliness and persistent odors (mentioned by 6 reviewers)
  • Unresponsive or unprofessional administrative communication (mentioned by 3 reviewers)
  • Neglect of basic hygiene and patient safety (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(20)'20(13)'22(2)'25(10)'26(3)

Distribution · 97 analyzed

5
40
4
15
3
9
2
7
1
26

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the staffing rating is strong, but some families have mentioned delays in response times; how does the team prioritize call lights and urgent requests during peak hours?
  • 2Could you walk me through your current protocols for maintaining room cleanliness and managing facility odors, as I want to ensure my loved one is in a fresh and sanitary environment?
  • 3Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one’s daily health status and care plan changes?
  • 4I see that the physical and occupational therapy programs are highly regarded here; how are these sessions integrated into a resident's daily routine?
  • 5How does the nursing team manage medication administration and ensure accuracy, especially during shift changes?
  • 6I appreciate that the facility has been responsive to some online feedback; how do you incorporate family input and concerns into your ongoing quality improvement efforts?

Personalized based on this facility's data


Key Review Excerpts

My Grandfather suffered so much here. The nurse manager denied him PT and speech therapy because she wrongly believed he wasn't on medicare. I had to call constantly as his representative because of repeated neglect and she was ungodly rude every time.

Memory care family member · 2024☆☆☆☆

My sister had bug bites from her fingers to her back.there were more bites than skin.Room was filthy,horrible conditions

Long-term resident's family · 2021☆☆☆☆

My experience at Faith Haven has been very good. The food is excellent (gained 70 pounds) The administrative staff always listens to what you say, The nursing staff is very competent. The Cenas are good.

Rehab patient · 2024★★★★
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.42hrs
83%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
MI
4.2%
Jackson
18.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
19.4%
MI
20.2%
Jackson
20.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.5%
MI
15.0%
Jackson
19.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
14.4%
MI
11.2%
Jackson
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
93.4%
MI
95.2%
Jackson
90.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.8%
Better than Avg
Here
17.8%
US
19.5%
MI
19.5%
Jackson
24.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.0%
Worse than Avg
Here
69.0%
US
81.8%
MI
83.0%
Jackson
78.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.2%
Better than Avg
Here
85.2%
US
79.8%
MI
79.5%
Jackson
79.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Jackson
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (9.8)
10 complaint-triggered
$15,872 in fines

Faith Haven Senior Care Centre has a concerning pattern with families filing eight complaints that triggered federal inspections, revealing serious issues including abuse protection failures and neglect reporting problems. The facility repeatedly struggles with resident rights violations, medication management, and care planning across multiple surveys, though all deficiencies show correction dates. Given the pattern of complaint-driven inspections and recurring care issues, families should carefully evaluate this facility.

Mar 19, 2026Routine
11
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0751Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 19, 2026Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 21, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 6, 2025Routine
16
0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

May 3, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 17, 2024Routine
13
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0100Potential for harm · Pattern

Construction Deficiencies

Meet other general requirements.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Federal Penalties

Fine

Jan 17, 2024

$15,872

Ownership & Operations

Who Operates This Facility

Owner / Operator

Faith Haven Senior Care Centre

Organization Type

for profit

Chain Affiliation

Chain Name

Nexcare Health Systems

Chain Size

20 facilities nationwide

Chain avg rating: 3.6/5 · Rank 16 of 20

Ownership & Management

Owners

Nexcare Holdings, LLC

Owner · Organization

100%

Key personnel

Smith, WilliardW-2 Managing EmployeeSangster, ToddOfficer / DirectorNexcare Health Systems, LLCManagerPerry, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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