Faith Haven Senior Care Centre
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 94 Google reviews

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What this means for your family
While the facility's rehabilitation therapy is frequently praised, the recurring reports of neglect, poor hygiene, and administrative unresponsiveness are serious red flags. If you choose to tour, we strongly recommend visiting unannounced during evening or weekend hours to observe actual staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
94 reviews on Google“Faith Haven Senior Care Centre receives highly polarized feedback, with some families praising the rehab therapy and individual staff members, while others report severe concerns regarding neglect, hygiene, and understaffing. Many negative reviews highlight persistent issues with facility cleanliness, slow response times to call lights, and poor communication from administrative staff. Families considering this facility should be aware of the significant inconsistency in care quality reported across different shifts and departments.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some individual staff members described as caring and attentive
- Helpful guidance during the initial admission and financial aid process
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Unresponsive or unprofessional administrative communication (mentioned by 3 reviewers)
- Neglect of basic hygiene and patient safety (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the staffing rating is strong, but some families have mentioned delays in response times; how does the team prioritize call lights and urgent requests during peak hours?
- 2Could you walk me through your current protocols for maintaining room cleanliness and managing facility odors, as I want to ensure my loved one is in a fresh and sanitary environment?
- 3Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one’s daily health status and care plan changes?
- 4I see that the physical and occupational therapy programs are highly regarded here; how are these sessions integrated into a resident's daily routine?
- 5How does the nursing team manage medication administration and ensure accuracy, especially during shift changes?
- 6I appreciate that the facility has been responsive to some online feedback; how do you incorporate family input and concerns into your ongoing quality improvement efforts?
Personalized based on this facility's data
Key Review Excerpts
“My Grandfather suffered so much here. The nurse manager denied him PT and speech therapy because she wrongly believed he wasn't on medicare. I had to call constantly as his representative because of repeated neglect and she was ungodly rude every time.”
“My sister had bug bites from her fingers to her back.there were more bites than skin.Room was filthy,horrible conditions”
“My experience at Faith Haven has been very good. The food is excellent (gained 70 pounds) The administrative staff always listens to what you say, The nursing staff is very competent. The Cenas are good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Faith Haven Senior Care Centre has a concerning pattern with families filing eight complaints that triggered federal inspections, revealing serious issues including abuse protection failures and neglect reporting problems. The facility repeatedly struggles with resident rights violations, medication management, and care planning across multiple surveys, though all deficiencies show correction dates. Given the pattern of complaint-driven inspections and recurring care issues, families should carefully evaluate this facility.
Mar 19, 2026Routine11
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 19, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 21, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 6, 2025Routine16
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 3, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 17, 2024Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Federal Penalties
Fine
Jan 17, 2024
$15,872
Ownership & Operations
Who Operates This Facility
Faith Haven Senior Care Centre
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 16 of 20
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit nexcarehealth.com
Medicare data downloads
Original nursing home datasets
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