Evercare at University
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
- High staff turnover (69%)
- High RN turnover (75%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in EVERCARE SKILLED NURSING chain · $236,502 in fines · Abuse citation
What this means for your family
While the facility is physically clean and has some friendly staff, the reports of severe medical neglect and long response times are deeply concerning. If you consider this facility, perform unannounced visits during weekends or evenings and specifically monitor the quality of medical care and nutrition provided to your loved one.
Google Reviews
Google Reviews
25 reviews on Google“Evercare at University presents a stark contrast in experiences, with some reviewers praising the facility's cleanliness and staff friendliness, while others report severe neglect and administrative failures. Critical concerns include significant delays in responding to call lights, poor communication, and instances where residents suffered from malnutrition and untreated medical issues. Families should be aware that while some find the environment pleasant, multiple reports suggest systemic issues with basic care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and helpful staff members
- Engaging environment for residents
Concerns
- Significant delays in responding to call lights (mentioned by 2 reviewers)
- Poor communication and difficulty reaching residents by phone (mentioned by 2 reviewers)
- Inadequate medical attention and neglect of basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us around the common areas?
- 2How do you ensure that residents' call lights are answered promptly, especially during busy shift changes?
- 3What is your process for managing medications to ensure everything is administered accurately and on schedule?
- 4How does the nursing team handle medical emergencies or changes in a resident's condition during the night?
- 5We'd love to know more about the daily activities available—how do you keep the residents engaged and social with one another?
- 6What are the best ways for family members to stay in regular contact with residents and receive updates from the staff?
Personalized based on this facility's data
Key Review Excerpts
“My father has been here for two days and is supposed to be on IV antibiotics and has yet to receive anything. The staff didn’t even know he was there until that same staff member found his chart.”
“My mom had to go for physical therapy. The food was horrible. Some of the staff was ok but def some that weren't the nicest ppl! It took them at least an hour when the call light was on.”
“Is residence are neglected my grandma did not get her food tray for dinner a few times loosing 15 pounds they are rude and lazy needs to be shut down im talking with a lawyer now and she had broken bones bed sores dried up vomit she laid in for hours”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
13
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have frequently filed complaints triggering 49 of 87 deficiencies, indicating ongoing concerns with resident protection from abuse and neglect, medication management, and pain care. The facility shows repeated violations in the same areas across multiple surveys, with recent serious incidents in October 2025 involving resident protection and accident prevention. While all deficiencies show correction dates, the pattern of recurring problems in critical care areas suggests persistent quality issues families should carefully evaluate.
Oct 21, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 11, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 14, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Feb 27, 2025Routine17
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 20, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Feb 11, 2026
$39,950
Fine
Oct 21, 2025
$158,110
Fine
May 9, 2025
$43,086
Fine
Feb 20, 2025
$51,307
Fine
Oct 4, 2024
$11,485
Fine
Apr 29, 2024
$46,715
Fine
Jan 31, 2024
$25,186
Fine
Oct 18, 2023
$23,066
Ownership & Operations
Who Operates This Facility
Evercare at University
for profit
Chain Affiliation
Evercare Skilled Nursing
11 facilities nationwide
Chain avg rating: 1.6/5 · Rank 9 of 11 (Worst)
Ownership & Management
Owners
Eu Snf Holdings LLC
Owner · Organization
Seitler, Dovid
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit evercaresn.com
Medicare data downloads
Original nursing home datasets
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