Eden Village Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing and hospice care, making it a potential option for end-of-life or short-term needs. However, families should be aware of significant communication gaps with administration and should conduct a thorough walkthrough to assess the current state of the facility's maintenance and security protocols.
Google Reviews
Google Reviews
33 reviews on Google“Eden Village Care Center receives highly polarized feedback, with many families praising the compassionate, attentive care provided by nurses and aides, particularly during end-of-life or hospice stays. However, there are significant, recurring complaints regarding poor administrative communication, difficulty reaching staff by phone, and concerns about facility maintenance and security of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong support for hospice and end-of-life care
- Effective physical therapy services
- Dedicated memory care staff
Concerns
- Poor communication and failure to return phone calls (mentioned by 4 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 3 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing rating being so strong, how do you ensure that same level of attentive care translates into consistent communication with family members regarding updates?
- 2I noticed some feedback regarding facility maintenance; what is your current process for addressing upkeep and ensuring the environment remains comfortable for residents?
- 3Could you walk me through the dining experience and how you manage dietary preferences or quality concerns to ensure residents enjoy their meals?
- 4Given your strong reputation for hospice and end-of-life support, how do you provide emotional and logistical guidance to families during those sensitive times?
- 5What does a typical daily schedule look like for residents to ensure they stay engaged and active within the community?
- 6How are medical emergencies handled during overnight hours, and what is your protocol for notifying family members when a change in health status occurs?
Personalized based on this facility's data
Key Review Excerpts
“My Mother was there for 9 days before she passed away and they did an outstanding job with her. Very compassionate and helpful.”
“The facility could use some TLC and sometimes the meals aren't exactly the greatest but I've found the staff.. especially the hard working nurses and CNAs to be competent, compassionate, empathetic and just plain incredible!”
“My dad recently stayed at Eden in the memory care wing due to a broken shoulder from a fall and the complexities of Alzheimer’s. Our initial apprehension for placing him in a skilled care facility (for the first time) was eased quickly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Eden Village Care Center shows a pattern of recurring deficiencies across fire safety, resident care, and infection control that persist across multiple surveys from 2023 to 2025. Most concerning are repeat issues with accident prevention, bladder/bowel care, infection control programs, and fire safety equipment that appear in multiple inspections. While all deficiencies have correction dates, the recurring nature suggests ongoing challenges with maintaining standards, warranting careful consideration during your visit.
Feb 6, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 22, 2024Routine5
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 20, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Eden Village Care Center
nonprofit
Ownership & Management
Owners
Eden Retirement Center, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit edenvillage.org
Medicare data downloads
Original nursing home datasets
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