Ohio Living Swan Creek
Strong Medicare quality ratings; families often praise compassionate care for dementia patients. Still worth an in-person visit.
based on 29 Google reviews

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What this means for your family
This facility offers wonderful community engagement and has shown great compassion in long-term dementia care. However, families should be extremely vigilant about hygiene standards and staff responsiveness to call lights, as multiple recent reviews report significant neglect in these areas.
Google Reviews
Google Reviews
29 reviews on Google“Families seeking long-term memory care may find comfort in the compassionate staff and community events praised by several long-term residents' families. However, there are serious, recurring allegations regarding inadequate response to call lights, hygiene issues, and lack of adequate monitoring for hydration and medication. Recent reviews specifically highlight concerns regarding facility cleanliness and staff responsiveness during rehab stays.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care for dementia patients
- Engaging community and family events
- Cleanliness in certain long-term units
- Supportive staff for family communication
Concerns
- Slow response to call lights and patient needs (mentioned by 4 reviewers)
- Inadequate hygiene and cleanliness (urine/vomit/soiled bedding) (mentioned by 3 reviewers)
- Lack of adequate monitoring for hydration and medication (mentioned by 2 reviewers)
- Poor communication regarding medical progress and appointments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a smaller community of 34 residents, how do you ensure everyone gets personalized attention and doesn't get lost in the crowd?
- 2I noticed you are active in responding to feedback from the community; how does the administration use resident and family input to improve care?
- 3Can you walk me through the specific protocols the nursing staff follows if a medical emergency occurs during the overnight shift?
- 4What steps has the facility taken recently to address the recent state inspection findings and improve health inspection scores?
- 5What kind of daily activities or social outings are planned to keep the residents engaged and connected with each other?
- 6How do you ensure that the staffing levels remain consistent and high-quality, especially during busy shift changes?
Personalized based on this facility's data
Key Review Excerpts
“Thank you to all of the wonderful staff at Wolf Creek for the great care and support that you gave to my Mom the last couple of years. My Mum recently passed away, but you made her last couple of years more comfortable.”
“I loved attending the community events with my children. It brought great joy to see such thoughtfully planned activities to share with the residents and families.”
“I was transferred there yesterday for rehab as soon as you walked in you smelled nothing but urine, it was so strong that I had to keep my room window open.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 7 deficiencies, with recent 2025 issues around treatment following care orders, pressure ulcer prevention, and incontinence care. The facility shows recurring problems with incontinence management, pressure ulcer care, and fire safety systems across multiple surveys from 2018-2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests persistent challenges with maintaining consistent quality standards.
Aug 27, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 31, 2023Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 4, 2023Routine15
Smoke Deficiencies
Provide properly protected cooking facilities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 30, 2020Routine4
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 15, 2018Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Federal Penalties
Fine
Aug 27, 2025
$53,650
Ownership & Operations
Who Operates This Facility
Ohio Living Swan Creek
nonprofit
Chain Affiliation
Ohio Living Communities
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 11 of 11 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit genacrosslutheranservices.org
Medicare data downloads
Original nursing home datasets
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