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Nursing HomeMedicaid

Ohio Living Swan Creek

Strong Medicare quality ratings; families often praise compassionate care for dementia patients. Still worth an in-person visit.

1650 Swan Creek Lane, Toledo, OH 4361434 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 29 Google reviews

5
4
3
2
1
Ohio Living Swan Creek Nursing Home in Toledo, OH — Street View
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What this means for your family

This facility offers wonderful community engagement and has shown great compassion in long-term dementia care. However, families should be extremely vigilant about hygiene standards and staff responsiveness to call lights, as multiple recent reviews report significant neglect in these areas.

Google Reviews

Google Reviews

29 reviews on Google
Families seeking long-term memory care may find comfort in the compassionate staff and community events praised by several long-term residents' families. However, there are serious, recurring allegations regarding inadequate response to call lights, hygiene issues, and lack of adequate monitoring for hydration and medication. Recent reviews specifically highlight concerns regarding facility cleanliness and staff responsiveness during rehab stays.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0Activities9.0Meds1.0Memory5.0Comms3.0Value2.0

Strengths

  • Compassionate care for dementia patients
  • Engaging community and family events
  • Cleanliness in certain long-term units
  • Supportive staff for family communication

Concerns

  • Slow response to call lights and patient needs (mentioned by 4 reviewers)
  • Inadequate hygiene and cleanliness (urine/vomit/soiled bedding) (mentioned by 3 reviewers)
  • Lack of adequate monitoring for hydration and medication (mentioned by 2 reviewers)
  • Poor communication regarding medical progress and appointments (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'18(1)'20(3)'22(2)'24(1)'26(4)

Distribution · 29 analyzed

5
13
4
1
3
1
2
4
1
10

How They Respond to Reviews

48%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With a smaller community of 34 residents, how do you ensure everyone gets personalized attention and doesn't get lost in the crowd?
  • 2I noticed you are active in responding to feedback from the community; how does the administration use resident and family input to improve care?
  • 3Can you walk me through the specific protocols the nursing staff follows if a medical emergency occurs during the overnight shift?
  • 4What steps has the facility taken recently to address the recent state inspection findings and improve health inspection scores?
  • 5What kind of daily activities or social outings are planned to keep the residents engaged and connected with each other?
  • 6How do you ensure that the staffing levels remain consistent and high-quality, especially during busy shift changes?

Personalized based on this facility's data


Key Review Excerpts

Thank you to all of the wonderful staff at Wolf Creek for the great care and support that you gave to my Mom the last couple of years. My Mum recently passed away, but you made her last couple of years more comfortable.

Long-term resident's family · 2026★★★★★

I loved attending the community events with my children. It brought great joy to see such thoughtfully planned activities to share with the residents and families.

Long-term resident's family · 2023★★★★★

I was transferred there yesterday for rehab as soon as you walked in you smelled nothing but urine, it was so strong that I had to keep my room window open.

Rehab patient · 2026☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.14hrs
OK
Registered nurses for medical care
Total Nursing
4.73hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
12.1%
OH
28.2%
Lucas
22.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.4%
OH
21.6%
Lucas
23.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.6%
Mixed vs Avgs
Here
5.6%
US
14.4%
OH
5.8%
Lucas
5.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.7%
Better than Avg
Here
16.7%
US
19.5%
OH
25.4%
Lucas
23.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.9%
Worse than Avg
Here
88.9%
US
95.5%
OH
94.5%
Lucas
92.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
OH
92.6%
Lucas
92.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
81.8%
OH
78.4%
Lucas
74.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.5%
Better than Avg
Here
85.5%
US
79.8%
OH
75.6%
Lucas
69.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Lucas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (10.1)
7 complaint-triggered

Families have filed complaints resulting in 7 deficiencies, with recent 2025 issues around treatment following care orders, pressure ulcer prevention, and incontinence care. The facility shows recurring problems with incontinence management, pressure ulcer care, and fire safety systems across multiple surveys from 2018-2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests persistent challenges with maintaining consistent quality standards.

Aug 27, 2025Complaint
3
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 29, 2024Complaint
2
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 31, 2023Complaint
2
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 4, 2023Routine
15
0324Potential for harm · Widespread

Smoke Deficiencies

Provide properly protected cooking facilities.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jan 30, 2020Routine
4
0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Nov 15, 2018Routine
5
0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0868Minimal · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Federal Penalties

Fine

Aug 27, 2025

$53,650

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ohio Living Swan Creek

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ohio Living Communities

Chain Size

11 facilities nationwide

Chain avg rating: 4.6/5 · Rank 11 of 11 (Worst)

Ownership & Management

Key personnel

Adam, SandraOfficer / DirectorBelfance, LeslieOfficer / DirectorIngwersen, MelissaOfficer / DirectorJoyce, JamesOfficer / DirectorWhite, TerryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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