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Nursing HomeMedicaid

Ridgewood Manor

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3231 Manley Road, Maumee, OH 4353790 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 40 Google reviews

5
4
3
2
1
Ridgewood Manor Nursing Home in Maumee, OH — Street View
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What this means for your family

While the therapy team is frequently praised for helping residents regain mobility, the recent reports of severe neglect and poor hygiene are deeply concerning. Before choosing this facility, we strongly recommend conducting an unannounced visit and specifically asking how they manage wound care and ensure timely communication with family members.

Google Reviews

Google Reviews

40 reviews on Google
Ridgewood Manor presents a polarized experience, with many reviewers praising the therapy department and friendly staff, while others report severe concerns regarding patient neglect and communication failures. Families should be aware of serious allegations involving wound care and hygiene, alongside consistent complaints about the facility's phone system and administrative responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean8.0ActivitiesN/AMeds3.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly effective therapy department
  • Friendly and welcoming nursing staff
  • Clean and well-maintained facility environment

Concerns

  • Poor communication and unresponsive phone system (mentioned by 3 reviewers)
  • Neglect of medical needs and hygiene (mentioned by 2 reviewers)
  • Rude and unprofessional administrative staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'19(4)4.31.0'21(2)3.05.0'23(4)1.04.3'25(24)2.3'26(9)

Distribution · 79 analyzed

5
51
4
2
3
2
2
0
1
24
12 reviews posted between Sep 21, 2020Sep 23, 2020 · 12 were 5-star

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the therapy department is highly regarded here; how do you integrate those services into a resident's daily routine?
  • 2What is the best way for families to stay updated on their loved one's care, and how do you ensure messages reach the right staff members promptly?
  • 3Given the current staffing ratings, what steps is the facility taking to ensure consistent, personalized attention for hygiene and daily medical needs?
  • 4I saw that you occasionally respond to online feedback; how do you use that input to improve the experience for families and residents?
  • 5How does your nursing team manage medication administration to ensure accuracy and timely delivery for residents?
  • 6What protocols are in place to ensure that medical concerns are escalated quickly if a family member notices a change in their loved one's health?

Personalized based on this facility's data


Key Review Excerpts

The Therapy department was truly amazing and helped her meet all of her goals! They were so kind and welcoming. She didn’t want to leave!

Memory care family member · 2020★★★★★

My dad is at the hospital with a bedsore that became infected down to the bone and might need back surgery from improper care. They’d refuse to change his diaper.

Long-term resident's family · 2026☆☆☆☆

Communication between staff can be lacking and they did drop the ball a few times on informing me of med changes and hospital transfers .The phone system there is awful and has been for years.

Long-term resident's family · 2022★★★☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
71%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
70%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility58.0%
Worse than Avg
Here
58.0%
US
12.1%
OH
28.2%
Lucas
21.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility76.5%
Worse than Avg
Here
76.5%
US
95.5%
OH
94.5%
Lucas
92.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
15.4%
OH
9.4%
Lucas
10.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.1%
Worse than Avg
Here
83.1%
US
93.4%
OH
92.6%
Lucas
92.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.3%
OH
6.9%
Lucas
7.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
19.4%
OH
21.6%
Lucas
23.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.7%
Worse than Avg
Here
43.7%
US
81.8%
OH
78.4%
Lucas
74.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility52.9%
Worse than Avg
Here
52.9%
US
79.7%
OH
75.6%
Lucas
67.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
OH
1.2%
Lucas
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
5penalties
Well below state avg (10.1)
43 complaint-triggered
$151,766 in fines

Ridgewood Manor has a concerning pattern of frequent family complaints (41 of 74 deficiencies) triggering federal inspections, indicating ongoing quality issues. The facility repeatedly struggles with medication management, safety and cleanliness standards, and fire safety systems across multiple surveys from 2023 to 2025. While all violations show correction dates, the persistent recurrence of similar problems in medication errors, environmental safety, and basic care suggests systemic challenges that may continue affecting resident wellbeing.

Mar 17, 2026Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Dec 4, 2025Routine
6
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Jun 4, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 8, 2025Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 11, 2025Complaint
2
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 19, 2024Routine
19
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Payment Denial

Dec 19, 2024

1-day denial

Fine

Jan 25, 2024

$84,644

Payment Denial

Jan 25, 2024

15-day denial

Fine

Sep 25, 2023

$3,145

Fine

Jul 13, 2023

$63,977

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ridgewood Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Aom Healthcare

Chain Size

20 facilities nationwide

Chain avg rating: 2.6/5 · Rank 8 of 20

Ownership & Management

Owners

Serenity Equity Holdings LLC

Owner · Organization

16%

Zw Aom Re LLC

Owner · Organization

16%

Goldstein, Jeffrey

Owner

21%

Sherman, Alexander

Owner

17%

Sherman, Samuel

Owner

21%

Horowitz, Zaleman

Owner (parent company)

7%

Wagschal, Zalman

Owner (parent company)

16%

Weinberger, David

Owner (parent company)

5%

Key personnel

Sill, RaymondW-2 Managing EmployeeGoldstein, JeffreyOfficer / DirectorSherman, AlexanderOfficer / DirectorSherman, SamuelOfficer / DirectorAom Healthcare LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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