Ridgewood Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews

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What this means for your family
While the therapy team is frequently praised for helping residents regain mobility, the recent reports of severe neglect and poor hygiene are deeply concerning. Before choosing this facility, we strongly recommend conducting an unannounced visit and specifically asking how they manage wound care and ensure timely communication with family members.
Google Reviews
Google Reviews
40 reviews on Google“Ridgewood Manor presents a polarized experience, with many reviewers praising the therapy department and friendly staff, while others report severe concerns regarding patient neglect and communication failures. Families should be aware of serious allegations involving wound care and hygiene, alongside consistent complaints about the facility's phone system and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective therapy department
- Friendly and welcoming nursing staff
- Clean and well-maintained facility environment
Concerns
- Poor communication and unresponsive phone system (mentioned by 3 reviewers)
- Neglect of medical needs and hygiene (mentioned by 2 reviewers)
- Rude and unprofessional administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the therapy department is highly regarded here; how do you integrate those services into a resident's daily routine?
- 2What is the best way for families to stay updated on their loved one's care, and how do you ensure messages reach the right staff members promptly?
- 3Given the current staffing ratings, what steps is the facility taking to ensure consistent, personalized attention for hygiene and daily medical needs?
- 4I saw that you occasionally respond to online feedback; how do you use that input to improve the experience for families and residents?
- 5How does your nursing team manage medication administration to ensure accuracy and timely delivery for residents?
- 6What protocols are in place to ensure that medical concerns are escalated quickly if a family member notices a change in their loved one's health?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy department was truly amazing and helped her meet all of her goals! They were so kind and welcoming. She didn’t want to leave!”
“My dad is at the hospital with a bedsore that became infected down to the bone and might need back surgery from improper care. They’d refuse to change his diaper.”
“Communication between staff can be lacking and they did drop the ball a few times on informing me of med changes and hospital transfers .The phone system there is awful and has been for years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ridgewood Manor has a concerning pattern of frequent family complaints (41 of 74 deficiencies) triggering federal inspections, indicating ongoing quality issues. The facility repeatedly struggles with medication management, safety and cleanliness standards, and fire safety systems across multiple surveys from 2023 to 2025. While all violations show correction dates, the persistent recurrence of similar problems in medication errors, environmental safety, and basic care suggests systemic challenges that may continue affecting resident wellbeing.
Mar 17, 2026Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 4, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jun 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 8, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 19, 2024Routine19
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Payment Denial
Dec 19, 2024
1-day denial
Fine
Jan 25, 2024
$84,644
Payment Denial
Jan 25, 2024
15-day denial
Fine
Sep 25, 2023
$3,145
Fine
Jul 13, 2023
$63,977
Ownership & Operations
Who Operates This Facility
Ridgewood Manor
for profit
Chain Affiliation
Aom Healthcare
20 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 20
Ownership & Management
Owners
Serenity Equity Holdings LLC
Owner · Organization
Zw Aom Re LLC
Owner · Organization
Goldstein, Jeffrey
Owner
Sherman, Alexander
Owner
Sherman, Samuel
Owner
Horowitz, Zaleman
Owner (parent company)
Wagschal, Zalman
Owner (parent company)
Weinberger, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit ridgewoodmanornursingandrehab.com
Medicare data downloads
Original nursing home datasets
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