Aliya of Crestwood
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (56%)
- High RN turnover (67%)
Below average in IL · Below recommended RN staffing · Below chain average · $103,317 in fines
What this means for your family
This facility has significant, recurring reports of neglect, including hygiene failures and slow response times, which should be a major red flag for any family. While some individual staff members are praised, the systemic issues regarding patient safety and basic care make it difficult to recommend without extreme caution and daily oversight.
Google Reviews
Google Reviews
30 reviews on Google“Aliya of Crestwood receives highly polarized reviews, with a significant number of families reporting severe neglect, including poor hygiene, missing personal belongings, and inadequate response times for basic patient needs. While a small subset of reviewers praises specific staff members for their attentiveness, the overwhelming pattern of complaints regarding cleanliness, food quality, and communication suggests a facility struggling with consistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Select individual staff members noted for kindness
- Effective physical therapy outcomes for some residents
- Helpful administrative assistance with Medicaid processes
Concerns
- Chronic understaffing and slow response to call buttons (mentioned by 6 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 5 reviewers)
- Poor hygiene, lack of bathing, and unpleasant odors (mentioned by 5 reviewers)
- Inadequate or poor quality food service (mentioned by 4 reviewers)
- Inconsistent or missing physical/occupational therapy sessions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With a large facility of 193 residents, what specific protocols do you have in place to ensure that call buttons are answered promptly and that residents receive timely assistance?
- 3We have heard that personal belongings can sometimes go missing in large facilities; what measures do you take to help residents keep track of their clothing and personal items?
- 4Given the importance of hygiene and comfort, could you walk us through the daily routine for bathing and room sanitation to ensure a fresh environment for my loved one?
- 5I see that physical therapy is a noted strength here; how do you ensure that these therapy sessions are consistently scheduled and not missed due to staffing fluctuations?
- 6What steps are being taken to improve the variety and quality of the dining experience to ensure residents are receiving nutritious and appealing meals?
Personalized based on this facility's data
Key Review Excerpts
“They left my husband in his feces for 2 1/2 hours as my son keep calling & waited for someone to come change him.”
“Brittany, Unit Manager Level 2 was the Most Wonderful Nurse that I've ever dealt with! She was Always there anytime I needed her, and always ready to help with anything that I may have needed!”
“The moment you walk into Aliya of Crestwood, the stench of urine, feces, and body odor assaults you. It’s disgusting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 25 complaint-triggered deficiencies indicating families have filed reports about recurring problems. The most persistent issues involve accident prevention and safety supervision, medication management and pharmacy services, and basic daily care assistance. While all deficiencies show correction dates, the repeated violations across multiple years suggest underlying systemic problems that may resurface despite temporary fixes.
Feb 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 8, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 17, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 17, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 28, 2023
$66,852
Payment Denial
Nov 28, 2023
28-day denial
Ownership & Operations
Who Operates This Facility
Aliya of Crestwood
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 9
Ownership & Management
Owners
Aliya Ec Holdings LLC
Owner · Organization
Aliya Operations Holdings LLC
Owner (parent company) · Organization
New Day Horizon
Owner (parent company) · Organization
Erlich, Moshe
Owner (parent company)
Reifer, Jordan
Owner (parent company)
Shechter, Avinoam
Owner (parent company)
Weinfeld, Avrum
Owner (parent company)
Weinfeld, Dvorah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Crestwood Terrace
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Crestwood Rehabilitation Ctr
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Belhaven Nursing & Rehab Center
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