Crestwood Terrace
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews
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What this means for your family
Crestwood Terrace has a dedicated group of staff members who are highly praised for their kindness and activity programming. However, there are recurring, serious reports regarding facility cleanliness and staff responsiveness to patient needs. We strongly recommend an unannounced visit to inspect the cleanliness of the rooms and to observe how quickly staff respond to call lights before making a decision.
Google Reviews
Google Reviews
61 reviews on Google“Crestwood Terrace presents a polarized experience, with recent reviews showing a sharp divide between those who find the staff supportive and those who report severe neglect. While some residents and family members praise the facility for its activities and helpful staff, others describe alarming conditions including poor hygiene, pest issues, and unresponsive care. Families should be aware that the facility has undergone management changes, but significant complaints regarding basic cleanliness and patient safety persist.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Engaging daily activities for residents
- Supportive management team
- Helpful administrative staff
Concerns
- Poor facility cleanliness and hygiene (smells, garbage, pests) (mentioned by 4 reviewers)
- Staff unresponsiveness to residents calling for help (mentioned by 2 reviewers)
- Poor communication and unprofessional phone service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that Crestwood Terrace is active in responding to family feedback online; how do you incorporate that family input into your daily operations and care planning?
- 2With 126 residents here, what specific protocols do you have in place to ensure that staff are alerted and responsive when a resident calls for assistance?
- 3I understand that maintaining a large facility can be challenging; could you walk me through your current housekeeping schedule and the steps you take to ensure the environment remains clean and sanitary?
- 4Regarding the recent health inspection reports, what specific improvements or changes has the facility implemented to address those findings and enhance the quality of care?
- 5I’ve heard great things about your activity program; could you tell me more about the types of daily engagement opportunities available to help residents stay active and connected?
- 6Given the importance of medication management, could you explain the oversight process you use to ensure accuracy and safety for residents who require daily assistance?
Personalized based on this facility's data
Key Review Excerpts
“Management and Staff, Caregivets and Nurses are attentive and supportive. Ms. Marcita is kind and easy to talk to.”
“We went today it was dirty they don't care if the patients are yelling for help they just ignore them I saw roaches in my grandma's room garbage everywhere too”
“My brother has been living here for many years and he calls this place home. He has had behavior issues on and off since he has been there and the staff always seems to handle things well with him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crestwood Terrace shows a concerning pattern of recurring deficiencies, with many triggered by family complaints. The facility has persistent issues with protecting residents from abuse and neglect (cited 10 times), accident prevention and safety supervision (6 times), and medication management (3 times). While all violations show correction dates, the repeated nature—especially abuse protection issues spanning from 2023 to 2025—suggests ongoing care quality concerns that warrant careful consideration during your visit.
Jan 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 27, 2025
$56,260
Payment Denial
Oct 31, 2024
80-day denial
Fine
Aug 10, 2023
$10,000
Ownership & Operations
Who Operates This Facility
Crestwood Terrace
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit crestwoodcare.net
Medicare data downloads
Original nursing home datasets
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