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Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 29 Google reviews
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3 findings in latest survey
Elderwood at Lockport has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective physical and occupational therapy and some highly dedicated and compassionate individual nurses. Review the component ratings and current source records before deciding.
Elderwood at Lockport receives highly polarized feedback, with some families praising the physical therapy and nursing staff, while others report severe neglect and safety concerns. Recurring complaints highlight chronic understaffing, poor communication, and inconsistent quality of care, particularly regarding patient safety and responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 31 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT did a great job working with her to get her back on her feet. The nursing staff was wonderful and very attentive and took great care of her.”
“I am always kept informed when mom has any new medical issues or incidents. They always contact me in a timely fashion.”
“The first day we were there not one person checked on him for over Three hours. Next morning we get a phone call that they found him on the floor and they didn’t know how long he was laying there.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Elderwood at Lockport has recurring issues with fire safety systems, infection control, and nursing staffing that persist across multiple surveys, including one complaint from families regarding inadequate nursing staff and daily care assistance. The facility shows a pattern of fire safety violations including sprinkler system maintenance, emergency lighting, and smoke barriers appearing in both 2021 and recent 2025 inspections. While all deficiencies have correction dates, the repetition of safety and staffing concerns suggests ongoing operational challenges that warrant careful evaluation during your visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Federal Penalties
Fine
May 2, 2025
$94,185
Elderwood at Lockport
for profit
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 17
Owners
104 Old Niagara Road Operating Holdco, LLC
Owner · Organization
Cole, Warren
Owner (parent company)
Rubin, Jeffrey
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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29 reviews from families & visitors
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