Elderwood at Lockport
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While this facility has a capable rehab team that has helped some residents recover, the consistent reports of understaffing and communication gaps are significant red flags. If you choose this facility, you must be prepared to be a highly active advocate for your loved one, as multiple families noted that care quality depends heavily on consistent oversight.
Google Reviews
Google Reviews
26 reviews on Google“Elderwood at Lockport receives highly polarized feedback, with some families praising the physical therapy and nursing staff, while others report severe neglect and safety concerns. Recurring complaints highlight chronic understaffing, poor communication, and inconsistent quality of care, particularly regarding patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly dedicated and compassionate individual nurses
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 6 reviewers)
- Poor communication with family members regarding patient status (mentioned by 3 reviewers)
- Low quality or unappealing food (mentioned by 3 reviewers)
- Staff rudeness or lack of professional care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very well-maintained; could you tell me more about how the dining experience is structured and how you ensure meals are both nutritious and appealing to residents?
- 2It's great to see how responsive the management is to feedback; what specific steps are being taken to improve communication between the nursing staff and family members regarding patient updates?
- 3Since we are looking for consistent care, how does the facility manage medication administration and what protocols are in place to ensure accuracy and safety?
- 4We've heard wonderful things about the physical and occupational therapy programs here; how do these therapies integrate into a resident's daily routine?
- 5In the event of a medical emergency or a change in health status during the night, what is the specific process for notifying the family and coordinating care?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT did a great job working with her to get her back on her feet. The nursing staff was wonderful and very attentive and took great care of her.”
“I am always kept informed when mom has any new medical issues or incidents. They always contact me in a timely fashion.”
“The first day we were there not one person checked on him for over Three hours. Next morning we get a phone call that they found him on the floor and they didn’t know how long he was laying there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elderwood at Lockport has recurring issues with fire safety systems, infection control, and nursing staffing that persist across multiple surveys, including one complaint from families regarding inadequate nursing staff and daily care assistance. The facility shows a pattern of fire safety violations including sprinkler system maintenance, emergency lighting, and smoke barriers appearing in both 2021 and recent 2025 inspections. While all deficiencies have correction dates, the repetition of safety and staffing concerns suggests ongoing operational challenges that warrant careful evaluation during your visit.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 2, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2023Routine12
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 6, 2023Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 30, 2021Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 2, 2025
$94,185
Ownership & Operations
Who Operates This Facility
Elderwood at Lockport
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 17
Ownership & Management
Owners
104 Old Niagara Road Operating Holdco, LLC
Owner · Organization
Cole, Warren
Owner (parent company)
Rubin, Jeffrey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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