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Assisted Living Investigative

Briarwood Manor, INC.

Reviewer concerns include facility cleanliness and hygiene standards (mentioned by 3 reviewers) — investigate before committing.

1001 Lincoln Avenue, Lockport, NY 14094160 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
2.0/5

based on 10 Google reviews

5
4
3
2
1
Briarwood Manor, INC. Assisted Living in Lockport, NY — Street View
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What this means for your family

Given the consistent reports of declining hygiene and inadequate staffing, we strongly recommend conducting an unannounced visit to observe the facility's current condition firsthand. Please pay close attention to the cleanliness of common areas and the responsiveness of staff, as these have been major points of concern for other families.

Google Reviews

Google Reviews

10 reviews on Google
Briarwood Manor has received significant criticism regarding declining cleanliness, reduced food quality, and inadequate staffing levels. Recent reviews from family members describe a facility that has become rundown and unresponsive to the basic needs of residents, marking a sharp departure from earlier positive experiences.

Quality Themes

Tap a score for details
Food1.0Staff1.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • Historically friendly and active environment
  • Past reputation for helpful staff
  • Previously robust activity programs

Concerns

  • Facility cleanliness and hygiene standards (mentioned by 3 reviewers)
  • Inadequate staffing levels and undertrained personnel (mentioned by 2 reviewers)
  • Poor food quality and reduced portion sizes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)4.02019(1)4.02021(1)1.02022(1)1.02023(2)1.02024(1)1.02026(3)

Distribution · 10 analyzed

5
1
4
2
3
0
2
0
1
7

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed Briarwood Manor has a long history of being an active community; could you walk me through the current daily activity schedule and how you keep residents engaged?
  • 2We want to ensure our loved one is in a comfortable environment, so could you explain your current protocols and daily routines for maintaining cleanliness in resident rooms and common areas?
  • 3I appreciate that your team takes the time to respond to feedback online; how do you currently gather and act on input from families regarding the quality and variety of the dining program?
  • 4With a capacity of 160 residents, how do you ensure that your staff is adequately trained and available to provide personalized attention throughout the day and night?
  • 5In the event of a medical concern or emergency, what is your specific process for notifying family members and coordinating with local medical providers?
  • 6Given the importance of consistent communication, what is the best way for us to stay updated on our loved one's care and any changes in the facility's operations?

Personalized based on this facility's data


Key Review Excerpts

Briarwood , if it was ever a safe place for your loved one, is now filthy & rundown . The food portions have been reduced by all most half & with beverages so watered down they may as well be colored water.

Family member · 2026☆☆☆☆

Staff is rude, uninterested in residents needs, and the bare minimum takes place. The facility is dirty and bacteria ridden!

Family member · 2022☆☆☆☆

Undertrained staff and also not enough staff. Treats employees and residents like dirt. Beyond unprofessional.

Family member · 2023☆☆☆☆
Source: 10 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

17total
67deficiencies

Key Findings

67 violations from 17 inspections

Dec 23, 2025Complaint
1001.10 (i) (5-8)

Resident services.

487.4 (c) (5)

Admission standards

Aug 13, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 1, 2025Other
486.2 (j) (1-2)

Inspection

May 30, 2025Complaint
487.3 (b)

General provisions

487.11 (h) (5)

Environmental standards

Apr 11, 2025Complaint
487.4 (h)(1)

Admission standards

487.7 (g) (1) (ii-xiv)

Resident services

487.11 (h) (11)

Environmental standards

486.2 (j) (1-2)

Inspection

487.7 (f) (11) (i-v)

Resident services

487.11 (f) (17)

Environmental standards

487.4 (c) (5)

Admission standards

487.7 (f) (11) (iii)

Resident services

487.11 (h) (7)

Environmental standards

402.4(b)(2)(iv)

General requirements

487.7 (d) (11)

Resident services

487.9 (a) (15)

Personnel

487.12 (a-b)

Disaster and emergency planning

487.4 (m)

Admission standards

487.8 (d) (4,8,10-11)

Food service

487.11 (k) (13)

Environmental standards

487.7 (d) (1) (x)

Resident services

487.9 (a) (3)

Personnel

487.11 (m) (2)

Environmental standards

485.5 (f)

Operating certificates

487.7 (d) (12-13)

Resident services

487.10 (d) (5)

Records and reports

487.6 (c) (12)

Resident funds and valuables

487.8 (e) (1)

Food service

487.11 (k) (15)

Environmental standards

Mar 6, 2025Other
485.11 (b)

Records and reports

Jan 27, 2025Complaint
487.7 (d) (1) (i)

Resident services

1001.7 (k) (5)

Admission and retention standards.

Jan 15, 2025Complaint
486.2 (j) (1-2)

Inspection

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ferreri, Salvatore

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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