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Nursing HomeMedicaid

Lockport Rehab & Health Care Center

Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.

909 Lincoln Ave, Lockport, NY 1409482 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 18 Google reviews

5
4
3
2
1
Lockport Rehab & Health Care Center Nursing Home in Lockport, NY — Street View
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What this means for your family

While the facility's physical therapy team is highly regarded for post-surgical recovery, families should be aware of significant, recurring reports regarding hygiene standards and food quality. I strongly recommend conducting a surprise visit during a weekend or evening to verify current staffing levels and cleanliness, as these areas have been major points of contention for previous families.

Google Reviews

Google Reviews

18 reviews on Google
Lockport Rehab & Health Care Center receives highly polarized feedback, with recent reviews praising the facility's rehab therapy and friendly staff, while older reviews highlight severe failures in basic care. Families report significant concerns regarding hygiene, food quality, and internal communication, particularly during post-surgical recovery. While some visitors find the environment welcoming and attentive, others describe a lack of accountability and poor management of patient needs.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean3.0Activities9.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Highly effective physical therapy team
  • Friendly and helpful nursing staff
  • Welcoming atmosphere for visitors
  • Engaging community activities

Concerns

  • Inadequate hygiene and infrequent bathing (mentioned by 3 reviewers)
  • Poor food quality and unappealing meals (mentioned by 3 reviewers)
  • Communication failures and lack of follow-through on care orders (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)5.05.0'20(1)1.05.0'22(1)1.05.0'25(3)4.4'26(8)

Distribution · 18 analyzed

5
13
4
1
3
0
2
0
1
4

How They Respond to Reviews

44%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the importance of hygiene for resident comfort, could you walk me through the typical bathing schedule and how you ensure consistency in personal care?
  • 2I understand the physical therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure those care plans are followed through daily?
  • 3Since dining is a significant part of daily life, what steps are you taking to improve the quality and variety of the meal options for residents?
  • 4With a smaller staffing footprint, what systems do you have in place to ensure that family members receive timely updates and clear communication regarding their loved one's health?
  • 5What does a typical day look like in terms of social engagement, and how do you encourage residents to participate in the activities you offer?
  • 6How does your clinical team handle medical emergencies or sudden changes in a resident's condition during the evening and weekend hours?

Personalized based on this facility's data


Key Review Excerpts

The Aides, the nurses, the laundry, and kitchen personnel were not just good they were phenomenal. If you need to recover from a surgery or this is your last home I cannot say enough positive things about this place.

Rehab patient · 2026★★★★★

My mom had a stint there and the food was awful. She made very little progress. The social worker doesn’t help you. During her stay there we had to constantly fight to have basic needs met.

Family member · 2026☆☆☆☆

My grandmother has been in there since May. Has been paying out of pocket 15,000 a month. Hasn't been bathed or showered in 9 days.

Family member · 2023☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
54%
Registered nurses for medical care
Total Nursing
3.59hrs
87%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
15.3%
NY
13.8%
Niagara
15.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
12.1%
NY
18.9%
Niagara
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.4%
NY
13.8%
Niagara
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
14.4%
NY
14.8%
Niagara
15.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
19.4%
NY
20.2%
Niagara
21.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Niagara
93.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility44.8%
Worse than Avg
Here
44.8%
US
81.8%
NY
77.0%
Niagara
85.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.5%
Worse than Avg
Here
54.5%
US
79.7%
NY
78.8%
Niagara
84.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NY
1.2%
Niagara
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
1 complaint-triggered

This facility has a concerning pattern of recurring fire safety and building system deficiencies across all three surveys, particularly issues with smoke detection, fire alarms, and electrical systems that have not been fully resolved. Families reported concerns that triggered a complaint investigation in 2024 regarding feeding tube procedures. While all 24 deficiencies have correction dates, the repeated fire safety violations and persistent building maintenance issues suggest ongoing operational challenges that families should discuss during visits.

Jun 4, 2024Routine
9
0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Jun 4, 2024Complaint
1
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Jun 28, 2022Routine
8
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Aug 30, 2019Routine
6
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lockport Rehab & Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Maximus Healthcare Group

Chain Size

7 facilities nationwide

Chain avg rating: 3.3/5 · Rank 6 of 11

Ownership & Management

Owners

Maximus Lockport Holdings LLC

Owner (parent company) · Organization

Minzer, Naftali

Owner (parent company)

Weitman, Yaakov

Owner (parent company)

Key personnel

Hirsch, NissonOfficer / DirectorMinzer, NaftaliOfficer / DirectorWeitman, YaakovOfficer / DirectorSnyder, AaronManagerSnyder, AaronAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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