Lockport Rehab & Health Care Center
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 18 Google reviews

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What this means for your family
While the facility's physical therapy team is highly regarded for post-surgical recovery, families should be aware of significant, recurring reports regarding hygiene standards and food quality. I strongly recommend conducting a surprise visit during a weekend or evening to verify current staffing levels and cleanliness, as these areas have been major points of contention for previous families.
Google Reviews
Google Reviews
18 reviews on Google“Lockport Rehab & Health Care Center receives highly polarized feedback, with recent reviews praising the facility's rehab therapy and friendly staff, while older reviews highlight severe failures in basic care. Families report significant concerns regarding hygiene, food quality, and internal communication, particularly during post-surgical recovery. While some visitors find the environment welcoming and attentive, others describe a lack of accountability and poor management of patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Friendly and helpful nursing staff
- Welcoming atmosphere for visitors
- Engaging community activities
Concerns
- Inadequate hygiene and infrequent bathing (mentioned by 3 reviewers)
- Poor food quality and unappealing meals (mentioned by 3 reviewers)
- Communication failures and lack of follow-through on care orders (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the importance of hygiene for resident comfort, could you walk me through the typical bathing schedule and how you ensure consistency in personal care?
- 2I understand the physical therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure those care plans are followed through daily?
- 3Since dining is a significant part of daily life, what steps are you taking to improve the quality and variety of the meal options for residents?
- 4With a smaller staffing footprint, what systems do you have in place to ensure that family members receive timely updates and clear communication regarding their loved one's health?
- 5What does a typical day look like in terms of social engagement, and how do you encourage residents to participate in the activities you offer?
- 6How does your clinical team handle medical emergencies or sudden changes in a resident's condition during the evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The Aides, the nurses, the laundry, and kitchen personnel were not just good they were phenomenal. If you need to recover from a surgery or this is your last home I cannot say enough positive things about this place.”
“My mom had a stint there and the food was awful. She made very little progress. The social worker doesn’t help you. During her stay there we had to constantly fight to have basic needs met.”
“My grandmother has been in there since May. Has been paying out of pocket 15,000 a month. Hasn't been bathed or showered in 9 days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring fire safety and building system deficiencies across all three surveys, particularly issues with smoke detection, fire alarms, and electrical systems that have not been fully resolved. Families reported concerns that triggered a complaint investigation in 2024 regarding feeding tube procedures. While all 24 deficiencies have correction dates, the repeated fire safety violations and persistent building maintenance issues suggest ongoing operational challenges that families should discuss during visits.
Jun 4, 2024Routine9
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jun 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 28, 2022Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 30, 2019Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Lockport Rehab & Health Care Center
for profit
Chain Affiliation
Maximus Healthcare Group
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 6 of 11
Ownership & Management
Owners
Maximus Lockport Holdings LLC
Owner (parent company) · Organization
Minzer, Naftali
Owner (parent company)
Weitman, Yaakov
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit lockportrehab.com
Medicare data downloads
Original nursing home datasets
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