Eisenhower Center - Congregate
Limited public data on Eisenhower Center - Congregate. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 62 Google reviews
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What this means for your family
While the facility's training programs receive high praise from staff, families should exercise extreme caution. Multiple independent reports of poor communication, safety incidents, and neglect suggest that the day-to-day experience for residents may not align with the professional image presented by the training staff.
Google Reviews
Google Reviews
62 reviews on Google“Eisenhower Center - Congregate receives highly polarized reviews, with a significant number of recent 5-star reviews focused exclusively on internal staff training programs. Conversely, families and former clients report serious concerns regarding unprofessional staff behavior, poor communication, inadequate safety protocols, and neglect of residents' basic needs. Prospective families should be aware of the stark contrast between the facility's internal training praise and the critical feedback regarding daily care and resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective new hire training programs
- Positive experiences with specific physical therapy staff
- Some families report personalized support for special needs residents
Concerns
- Unprofessional and inattentive staff behavior (mentioned by 12 reviewers)
- Poor communication with families and guardians (mentioned by 6 reviewers)
- Inadequate safety and supervision of residents (mentioned by 8 reviewers)
- Poor cleanliness and infection control (mentioned by 4 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With only 12 residents in the home, how do you ensure consistent, one-on-one supervision and safety for each individual throughout the day?
- 2Could you walk me through your current process for communicating updates or changes in care to family members, and how you ensure those updates are shared consistently?
- 3I noticed your team has implemented new training programs; could you share how these programs help staff maintain a high standard of professional engagement and cleanliness in the living spaces?
- 4How does your team coordinate with the physical therapy staff to ensure residents are getting the personalized support they need to stay active?
- 5Given the small size of the facility, what does a typical day of activities look like, and how do you tailor these events to the specific interests of the residents?
- 6Can you explain your protocol for medication management to ensure accuracy and consistency for residents who have complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“Eisenhower Center has been an exceptional choice for my sister, who lives there and has special needs. Compared to other group homes we've tried, none have matched the level of support and care we've experienced here.”
“He wasn't even given his meds properly. They do not pay attention to the clients, they lack in communication with not only family but each other, housekeeping was terrible.”
“The staff are very unprofessional. They do not communicate with each other, clients or guardians. They make promises and do not follow through.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious safety and supervision concerns, specifically regarding failure to provide mandated 1:1 staffing and failure to follow individual care plans, which led to physical injury and sexual contact between residents. While some administrative and procedural violations from previous years were corrected, recent investigations highlight significant risks to resident safety.
Jan 28, 2026Complaint
Failure to provide mandated 1:1 supervision/protection for Resident A, resulting in an incident where the resident hit his head on the floor and required stitches.
Jul 28, 2025Complaint
Failure to supervise Residents A, B, and C according to their Individual Plan of Service (IPOS) assessments, including an incident of sexual contact between Residents A and B.
Jun 4, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jun 23, 2024Routine
Failure to practice emergency and evacuation procedures during daytime, evening, and sleeping hours at least once per quarter.
Failure to annually review the health status of staff and household members.
Failure to ensure a written health care appraisal is completed within the required timeframe upon resident admission.
Ownership & Operations
Who Operates This Facility
Moriah INC. C/o Dan Bogosian
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit eisenhowercenter.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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