Eisenhower Center - Congregate

Strengths

• Effective new hire training programs
• Positive experiences with specific physical therapy staff
• Some families report personalized support for special needs residents

Concerns

• Unprofessional and inattentive staff behavior (mentioned by 12 reviewers)
• Poor communication with families and guardians (mentioned by 6 reviewers)
• Inadequate safety and supervision of residents (mentioned by 8 reviewers)
• Poor cleanliness and infection control (mentioned by 4 reviewers)
• Inconsistent medication management (mentioned by 2 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1With only 12 residents in the home, how do you ensure consistent, one-on-one supervision and safety for each individual throughout the day?
• 2Could you walk me through your current process for communicating updates or changes in care to family members, and how you ensure those updates are shared consistently?
• 3I noticed your team has implemented new training programs; could you share how these programs help staff maintain a high standard of professional engagement and cleanliness in the living spaces?
• 4How does your team coordinate with the physical therapy staff to ensure residents are getting the personalized support they need to stay active?
• 5Given the small size of the facility, what does a typical day of activities look like, and how do you tailor these events to the specific interests of the residents?
• 6Can you explain your protocol for medication management to ensure accuracy and consistency for residents who have complex health needs?

Personalized based on this facility's data