Egret Cove Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
- High staff turnover (56%)
Bottom 25% in FL · Below recommended RN staffing · $5,346 in fines
What this means for your family
While the facility's physical renovations and therapy team are noted as positives, the recurring reports of neglect and poor weekend staffing are major red flags. Families should conduct unannounced visits, particularly on weekends, and ask specific questions about how the facility handles patient hygiene and medication refusal.
Google Reviews
Google Reviews
19 reviews on Google“Egret Cove Center presents a polarizing experience for families, with recent reviews highlighting a stark divide between facility aesthetics and quality of care. While some visitors praise the cleanliness and recent renovations, others report severe neglect, including unhygienic conditions and a lack of responsiveness from the nursing staff, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Effective therapy department
- Dedicated response during emergency situations
Concerns
- Understaffing on weekends leading to poor patient care (mentioned by 2 reviewers)
- Poor quality of food and dining experience (mentioned by 2 reviewers)
- Lack of responsiveness or neglect from nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 120 residents, how do you ensure consistent staffing levels and quality of care during the weekends?
- 2I noticed some feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served?
- 3How do you handle communication with families when there is a change in a resident's medication or health status?
- 4Since the therapy department is a known strength here, how do you integrate those services into the daily routine of residents who aren't in active rehab?
- 5With the recent focus on facility improvements, what specific protocols have you implemented to ensure nursing staff remain responsive to residents' needs throughout the day and night?
- 6We read about your team's dedicated response during past emergencies; could you walk us through your current emergency preparedness plan and how you communicate that to families?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs do not give the patients their showers and when you voice concerns their behavior becomes increasingly worse. And the food is horrible. Weekends limited staff to care for the patients.”
“I came to visit him on the weekend and found him naked on the floor nonverbal and the workers apparently thought that was okay. No one did anything until I showed and insisted he be transfered out of there”
“The staff were very nice but the facility leaves a lot to be desired. Smells like urine, floors have seen better days, the bathroom was shared by 4 people and not very clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Egret Cove Center, triggering 7 deficiencies in recent surveys. The facility shows recurring problems with care planning, medication management, and fire safety systems across multiple years. While all deficiencies have correction dates, the pattern of repeated issues in core care areas and family-reported concerns suggests potential ongoing quality problems families should investigate thoroughly.
Dec 3, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 18, 2024Complaint5
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 16, 2024Routine16
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 5, 2022Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 15, 2021Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Oct 18, 2024
$5,346
Ownership & Operations
Who Operates This Facility
Egret Cove Center
nonprofit
Chain Affiliation
Hearthstone Senior Communities
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 7
Ownership & Management
Owners
Egret Cove Rehabilitation Center LLC
Owner · Organization
Hearthstone Senior Communities, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit egretcovecenter.com
Medicare data downloads
Original nursing home datasets
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