Boca Ciega Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High RN turnover (57%)
Bottom 25% in FL · Below recommended RN staffing · No penalties on record
What this means for your family
Boca Ciega Center has a dedicated admissions and activities team that many families find helpful, and several residents report successful rehabilitation. However, because multiple reviewers have raised serious concerns about hygiene and response times, we strongly recommend that you conduct unannounced visits to observe the floor staff's interaction with residents firsthand.
Google Reviews
Google Reviews
95 reviews on Google“Boca Ciega Center receives highly polarized feedback, with many families praising the compassionate, attentive staff and effective rehab services, while others report severe neglect and hygiene issues. While some visitors highlight a clean and welcoming environment, multiple reviewers describe instances of poor communication, slow response times, and inadequate patient care. Families considering this facility should be aware of these inconsistencies and perform thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation services
- Helpful and professional admissions team
- Clean and well-maintained facility environment
Concerns
- Slow response times to patient call lights (mentioned by 3 reviewers)
- Poor hygiene and lack of timely linen changes (mentioned by 4 reviewers)
- Inadequate communication with family members (mentioned by 3 reviewers)
- Understaffing or disorganized care delivery (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during busy shifts?
- 2What is your specific process for managing medications to ensure everything is administered accurately and on schedule?
- 3How do you handle resident call lights to ensure that staff can respond quickly when someone needs assistance?
- 4What steps are in place to ensure that linens are changed regularly and that the rooms stay consistently clean for the residents?
- 5How does the nursing team communicate important updates or changes in health status to family members so we stay in the loop?
- 6In the event of a medical emergency after hours, what is the protocol for contacting the physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“They serve a diverse population and are kind, competent & professional. They answer your questions, they are extremely patient with persons with dementia and with anxious hand wringing family members.”
“My mom has been in two other facilities prior- only at Boca ciega did my mom get personal attention, and I was impressed with the care and respect, and cleanliness of the facility.”
“The staff was friendly when I would visit but it was clear that nothing was done to properly treat and look after my mom. He bed sheets wasn’t been changed I would go there and change them myself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 45 deficiencies across five surveys, including families filing complaints about daily living care and treatment issues. The most recurring problems involve quality of care and daily living assistance, fire safety systems, and medication management. While all deficiencies appear corrected according to state records, the persistent issues with basic care delivery and safety systems across multiple years suggest ongoing operational challenges families should carefully evaluate.
Mar 25, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 2, 2024Routine20
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 17, 2022Routine15
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Boca Ciega Center
for profit
Chain Affiliation
Hearthstone Senior Communities
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 4 of 7
Ownership & Management
Owners
Boca Ciega Rehabilitation Center LLC
Owner · Organization
Hearthstone Senior Communities, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit bocaciegacenter.com
Medicare data downloads
Original nursing home datasets
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