Edgewater at Waterman Village
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
The facility's rehabilitation therapy team is highly regarded, making it a potential option for short-term recovery. However, families must be vigilant regarding communication and medication oversight, as recent reviews highlight significant lapses in these areas. We strongly recommend scheduling unannounced visits to observe care standards firsthand.
Google Reviews
Google Reviews
33 reviews on Google“Edgewater at Waterman Village receives polarized feedback, with many families praising the rehabilitation therapy team and specific case managers for their dedication. However, significant concerns exist regarding inconsistent communication, medication management, and lapses in basic hygiene and patient care. Families should be aware that while some residents thrive under their care, others have reported serious issues with discharge planning and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Dedicated and compassionate case management
- Strong rehabilitation outcomes for many patients
- Clean and well-maintained facility environment
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inadequate patient monitoring and care lapses (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Issues with food service and dietary order accuracy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much care the management team puts into responding to everyone's feedback; how do you ensure that family members can easily reach the nursing staff or case managers if we have a quick question during the day?
- 2We are very impressed by the reputation of your physical and occupational therapy programs; could you tell us more about how the therapists work with residents to achieve their rehabilitation goals?
- 3What specific protocols do you have in place to ensure that medication administration is double-checked and that dietary orders are always followed accurately for each resident?
- 4How does the nursing team monitor residents throughout the night to ensure their needs are met and that any changes in their condition are caught immediately?
- 5Could you describe what a typical day looks like for a resident here, including the types of social activities or outings available to keep them engaged?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“I am being generous with a 3-star rating, and that is because the therapy staff are very good (PT, OT). Other than that, horrible experience here for my relative following a hip fracture.”
“The OT's, PT's, and ST's were all amazing! The kitchen staff was the only drawback since my mother's orders were only occasionally correct.”
“My moms nurses Robin and Joyce and the other members of the nursing staff treat my mom with respect and dignity. The facility is always clean and offers many activities for the seniors to enjoy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing complaints as recently as November 2024 that triggered inspections. Fire safety issues appear most frequently, including problems with cooking facilities, fire alarms, and sprinkler systems that have persisted from 2023 to 2024. The facility also has ongoing issues with care planning and medication management appearing in multiple surveys, plus recent complaints about treatment quality and medical records handling, suggesting systemic care concerns that families should investigate thoroughly.
Nov 6, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 25, 2024Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 2, 2023Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 27, 2022Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Edgewater at Waterman Village
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit watermanvillage.com
Medicare data downloads
Original nursing home datasets
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