Ebenezer Integrated Care & Rehab
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and modern environment, making it a strong candidate for short-term post-surgical recovery. However, families should be aware of reports regarding inconsistent nursing responsiveness; we recommend observing call-light response times during a tour and asking specifically how management handles patient care concerns.
Google Reviews
Google Reviews
20 reviews on Google“Ebenezer Integrated Care & Rehab receives high praise from many short-term rehab patients who commend the professional therapy team and the modern, clean facility. However, some families report significant concerns regarding inconsistent communication, lack of responsiveness to call lights, and perceived negligence in nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Modern, clean, and well-maintained facility
- Supportive and encouraging staff for rehab patients
Concerns
- Slow response times to call lights and patient needs (mentioned by 2 reviewers)
- Lack of management responsiveness and professionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication channel to address family concerns or suggestions for improvement?
- 2Given the facility's strong focus on physical and occupational therapy, how do you ensure that progress in rehab is communicated clearly to family members?
- 3Some families have mentioned challenges with call light response times; what specific protocols or staffing adjustments do you have in place to ensure residents receive timely assistance?
- 4With 11 recent state violations, could you walk me through the steps you are taking to improve your oversight and address those specific regulatory findings?
- 5Since medication management is a critical part of daily care, what systems do you have in place to ensure accuracy and prevent errors for residents?
- 6What kind of daily social activities or engagement programs do you offer to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were able to anticipate what I’d need to be able to come home and I couldn’t be happier about my progress and the length of my stay.”
“The call bell for my family friend was on for 20 minutes plus and manager no where in site. I had asked staff to see the manager but wasn’t given the attention or time from anyone.”
“Not only did they help me physically, but when I was struggling mentally with all the pain and defeat feeling, the Ebenzer staff lifted my spirits and gave me that push to get better and eventually leave the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
8
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring safety hazards and has prompted multiple families to file formal complaints. Key problem areas include accident prevention and safety (cited repeatedly across surveys), fire safety and building systems (ongoing issues with sprinklers, alarms, and emergency equipment), and infection control (deficient multiple times). While the facility corrects violations when cited, the pattern of repeated safety deficiencies suggests systemic issues that families should carefully consider.
Apr 1, 2026Routine4
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Dec 5, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2025Complaint6
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 27, 2025Routine22
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Feb 27, 2025
$26,685
Ownership & Operations
Who Operates This Facility
Ebenezer Integrated Care & Rehab
nonprofit
Chain Affiliation
Ebenezer Senior Living
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit ebenezercares.org
Medicare data downloads
Original nursing home datasets
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