The Villas at St Paul
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 72 Google reviews
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What this means for your family
While there are reports of recent administrative changes and some satisfied residents, the facility has a long-standing history of severe complaints regarding neglect and understaffing. If you consider this facility, you must conduct an in-person tour, specifically checking for cleanliness and observing staff response times to call lights during off-peak hours.
Google Reviews
Google Reviews
72 reviews on Google“The Villas at St. Paul receives highly polarized feedback, with many families reporting severe neglect, poor communication, and unsanitary conditions. While some recent reviews mention improvements under new administration and praise specific staff members, a consistent pattern of concerns regarding slow response times, understaffing, and inadequate medical care remains a significant risk for potential residents.”
Quality Themes
Tap a score for detailsStrengths
- Select compassionate and attentive staff members
- Recent efforts toward facility reform and improved communication
- Some residents report feeling safe and well-cared for
Concerns
- Chronic understaffing and slow response to call buttons (mentioned by 9 reviewers)
- Unsanitary facility conditions (smells, cleanliness, maintenance) (mentioned by 11 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 7 reviewers)
- Inadequate medication management and medical oversight (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily well-being?
- 2With the current staffing levels, what is your protocol for ensuring that call buttons are answered promptly, especially during evening and weekend shifts?
- 3Could you walk me through your current process for medication management and how you ensure accuracy for residents with complex health needs?
- 4I understand the facility is undergoing some recent reforms; what specific steps are being taken to improve the overall cleanliness and maintenance of the living spaces?
- 5What does a typical day look like for a resident here, and how do you encourage social interaction to ensure they feel connected to the community?
- 6Given the recent focus on facility improvements, what changes have you implemented to ensure that medical oversight is consistent and responsive to resident needs?
Personalized based on this facility's data
Key Review Excerpts
“The building is old (so are the residents, to be fair!) but it is clean. It did not smell of urine or any of the normal unpleasant smells you associate with nursing homes.”
“Don't even try to use the call button for immediate help. Their immediate help is 2+ hours later responding to your call.”
“I've witnessed staff not open doors for people struggling in wheelchairs. I've witnessed staff talking loudly and impatiently with non-English speaking patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against The Villas at St Paul, triggering 10 deficiencies including serious concerns about resident abuse and neglect reporting. The facility shows persistent problems with quality of care, infection control, and safety measures across multiple surveys. While all deficiencies show correction dates, recurring issues with wound care, daily living assistance, and safety protocols suggest ongoing challenges with care consistency.
Apr 3, 2025Routine9
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Mar 4, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 23, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 27, 2024Routine12
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
The Villas at St Paul
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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