Capitol View Transitional Care Center
Strong Medicare quality ratings; families often praise highly active 7-day-a-week therapy program. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
The facility offers a robust therapy program that is highly beneficial for post-operative recovery. However, given reports of staffing shortages and communication challenges, we recommend scheduling a tour during a weekend or evening shift to observe staffing levels and responsiveness firsthand.
Google Reviews
Google Reviews
11 reviews on Google“Capitol View Transitional Care Center receives polarized feedback, with some families praising the dedicated therapy team and professional staff, while others report severe understaffing and communication barriers. While recent reviewers highlight excellent care for post-surgical recovery, concerns regarding management accountability and staff turnover persist.”
Quality Themes
Tap a score for detailsStrengths
- Highly active 7-day-a-week therapy program
- Professional and friendly nursing staff
- Proactive shift-change introductions
Concerns
- Severe understaffing leading to safety risks (mentioned by 2 reviewers)
- Poor management accountability and high staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you offer a highly active 7-day-a-week therapy program, how do you balance those intensive sessions with the daily social and recreational needs of the residents?
- 2I noticed that shift-change introductions are a standard practice here; how does this process help ensure continuity of care and keep families informed about their loved one's status?
- 3With a smaller capacity of 32 residents, how does the facility ensure that staffing levels remain consistent and reliable throughout all shifts to maintain safety?
- 4What steps is the leadership team currently taking to improve communication with families, as we are looking for a partner in care who keeps us closely in the loop?
- 5How does your nursing team coordinate with local hospitals or emergency services to ensure rapid response and clear communication if a resident's health needs change suddenly?
- 6What is your approach to staff retention and management oversight to ensure that our family member experiences consistent, high-quality care from familiar faces?
Personalized based on this facility's data
Key Review Excerpts
“I especially like that therapy is offered 7 days a week, often two times a day. This makes a huge difference.”
“They all come in at shift change to introduce themselves so that you know who your nurse is. They continually check in to see if you need anything!”
“They are severely short staffed. Many of their employees barely speak English making communication almost impossible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Capitol View Transitional Care Center has 7 deficiencies across recent surveys, with one complaint-triggered issue involving failure to properly report suspected abuse or neglect. The main problem areas are medication management (appearing in multiple surveys), infection control, and care quality. While all deficiencies show correction dates from the facility, the complaint filing and recurring medication issues warrant careful consideration during your visit.
Nov 19, 2025Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 5, 2024Routine2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 1, 2024Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Capitol View Transitional Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit healthpartners.com
Medicare data downloads
Original nursing home datasets
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