Easthaven Villa
Limited public data on Easthaven Villa. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 28 Google reviews
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What this means for your family
While recent reviews suggest an improvement in atmosphere and care, the facility has a history of serious complaints regarding communication and transportation reliability. We strongly advise families to ask for a written policy on medical appointment transportation and to verify the current management structure before committing.
Google Reviews
Google Reviews
28 reviews on Google“Easthaven Villa receives highly polarized feedback, with recent reviews highlighting a stark divide between experiences of compassionate, attentive care and serious allegations of neglect and poor management. While some families praise the facility's activities, food quality, and welcoming atmosphere, others report critical failures in communication, transportation, and basic resident safety. Potential families should be aware of these inconsistencies and conduct thorough, on-site due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social programming
- Warm and welcoming staff interactions
- Attractive and well-maintained facility grounds
- High-quality, thoughtful meal service
Concerns
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Inconsistent or unreliable transportation services for medical appointments (mentioned by 2 reviewers)
- Understaffing and high personnel turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the social programming here; could you walk us through some of the specific activities or group outings planned for this month?
- 2The grounds look beautiful; how often is the outdoor space maintained for residents to enjoy?
- 3We want to ensure everything is seamless with medical needs; could you explain your specific process for medication management and how you track administration?
- 4How does the management team typically communicate important updates or changes to families to ensure we are always in the loop?
- 5Since transportation is so important for doctor visits, what is the current schedule and reliability for your shuttle services?
- 6In the event of a medical emergency after hours, what is the immediate protocol for getting care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“They arrive within a minute when she pulls the cord, which gives us a peace of mind. They actually care for the residents and treat them as their own family and the activities are fabulous.”
“Currently there isn't even a manager in charge. Medication is administered haphazardly, sometimes to the wrong person. There is no maintenance or cleaning staff at this time.”
“After East Haven staff was supposed to pick her up. Do you know they didn't show up. Infact they said because their hours are 9-5 they couldn't come. That is a form of neglect.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 11, 2026Fire
Original inspection on 02/10/2026 resulted in 'Disapproved' status. Follow-up inspection on 06/11/2026 confirmed that all violations were corrected and the facility was approved.
Facility needs to schedule semi-annual inspection for fire alarm system.
Gas-fired commercial cooking appliances in assisted living and memory care need to be tethered.
Facility failed to provide annual forward flow test documentation; memory care riser valve is over 5 years old and needs testing/replacement.
Annual 1.5 hour test for exit signs and emergency lights needed.
Facility needs to provide fire/smoke damper report for memory care.
May 27, 2025Enforcement$1,000.00Report
Civil fines of $1,000.00 for WAC 388-78A-2660 and $400.00 for WAC 388-78A-2630. This is a recurring deficiency previously cited on August 5, 2024, and February 22, 2023.
The licensee failed to ensure staff immediately reported alleged abuse to the department's Complaint Resolution Unit for one resident, placing 69 residents at risk.
The licensee failed to ensure staff did not restrain a resident, resulting in the resident being restrained, receiving a skin tear, and experiencing fear and distress.
May 27, 2025Investigation
A separate follow-up letter indicates no deficiencies were found during a later inspection on 08/06/2025 (Compliance Determination 63760), and the deficiencies listed here were corrected.
The facility failed to ensure staff did not restrain a resident. Staff C held a resident from behind, causing a skin tear, fear, and distress.
The facility failed to ensure staff immediately reported the alleged abuse to the department's Complaint Resolution Unit for the incident involving Resident 1.
May 15, 2025Investigation
This letter confirms that the previously cited deficiencies (Compliance Determinations 55695 and 52410) have been corrected as of 05/15/2025.
The facility previously had deficiencies regarding staff training and implementation of policies to prevent the spread of infections. A follow-up inspection found these deficiencies to be corrected.
Apr 22, 2025Dispute
This document is an IDR Results letter regarding a previously imposed $400 civil fine, which has been rescinded.
The deficiency was deleted as a result of the Informal Dispute Resolution process.
Apr 22, 2025Dispute
This document is an IDR (Informal Dispute Resolution) results letter. The department decided not to make any changes to the Statement of Deficiencies report dated 03/06/2025.
Apr 11, 2025Investigation
A follow-up inspection on 07/18/2025 found no deficiencies, noting that the deficiencies identified in this report (Compliance Determination 56956) were corrected.; The document is a partial report (pages 12 and 13 of 13) focusing on a medication administration safety deficiency involving Resident 2 (R2).
Facility failed to implement policies to keep residents safe, address elopement behaviors, ensure supervision, and report incidents to the complaint resolution unit. This resulted in a resident eloping from the facility multiple times.
Medication staff were observed leaving medication cups with pills on tables next to residents without witnessing the residents consuming the medication, which contradicts the facility's documented policy that staff must watch residents swallow their pills.
Facility failed to implement systems to support and promote safe medication services for a resident, placing them at risk for unsafe medication practices.
Apr 3, 2025Dispute
This document is a Traditional IDR Scheduling Letter for a dispute regarding Statements of Deficiencies dated March 6, 2025, and Imposition of Civil Fines dated March 17 and March 18, 2025. IDR meeting is scheduled for April 10, 2025.
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References & Resources
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Google Reviews
28 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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