East Pierce Sola
Limited public data on East Pierce Sola. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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What this means for your family
Prospective families should exercise extreme caution due to documented failures in communication and staff empathy. If you choose to pursue this facility, ask for a clear, written timeline for waitlists and request to speak with management about their protocols for disability verification and staff training.
Google Reviews
Google Reviews
8 reviews on Google“Families should be aware of significant communication and service issues, specifically regarding long waitlists and a lack of updates from management. While some users provide high ratings without text, recent written feedback highlights a lack of empathy from staff and difficulty navigating the intake process.”
Quality Themes
Tap a score for detailsConcerns
- Poor communication regarding waitlists and facility visits
- Unprofessional or unkind staff behavior
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How do you typically keep families updated on waitlist status or upcoming tour availability so we can stay in the loop?
- 2What steps is the team taking to ensure every interaction with staff is warm, professional, and welcoming for new residents?
- 3Could you walk us through what a typical day of social activities and engagement looks like for residents here?
- 4In the event of a medical emergency after hours, what is the specific protocol for contacting both the resident's doctor and our family?
- 5How does the staff communicate daily care updates or changes in well-being to us to ensure we are always informed?
- 6What is the best way for us to reach out to a specific caregiver if we have a quick question about our loved one's day?
Personalized based on this facility's data
Key Review Excerpts
“My daughter has been put on the waitlist for a home visit since last year no one reaches out to keep me updated this is beyond ridiculous. I’m getting excuses like short staffed are training people customer service needs to be better”
“Terrible people who don't even have an ounce of kindness. They refuse to believe I'm disable because I don't look like it and I'm just acting to get attention.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 13, 2024Dispute
This document is an IDR Results letter indicating the deletion of two previously cited deficiencies from the January 26, 2024, Statement of Deficiencies.
Deleted
Deleted
Mar 22, 2024Inspection
The initial document provided contains multiple files: a follow-up letter confirming correction of past deficiencies and a full Statement of Deficiencies/Plan of Correction (dated 03/22/2024) for compliance determination 38768.; This appears to be the final page of a document containing contact information (mailing address, fax, and email) for submitting reports to the DSHS DDA and a note regarding the document's preparation for the Locator website.
Provider failed to immediately report bruises of unknown origin for two clients to the department.
Client 3's IISP lacked information and staff instructions regarding physician-recommended health and safety supports.
Hot water temperature in two client homes exceeded 120 degrees Fahrenheit.
Provider failed to provide written instructions to staff regarding the safe and proper use of belted wheelchairs/harnesses for two clients.
Provider failed to ensure PRN medication was administered as ordered per Client 3's bowel protocol.
Provider failed to have written, route-specific instructions from a nurse available in client homes for two clients receiving delegated medication administration.
Jan 26, 2024Investigation
Includes follow-up inspection information regarding Compliance Determination 42124 (Completion Date 06/03/2024) where no new deficiencies were found.
Client 1 experienced a delay in receiving pain medication following a serious injury because staff failed to follow proper notification procedures to update the Medication Administration Record (MAR).
Jun 27, 2023Dispute
This document is an IDR Scheduling Letter confirming an Informal Dispute Resolution meeting scheduled for August 2, 2023, regarding a Statement of Deficiencies dated January 11, 2023.
Jan 11, 2023Investigation
There is a subsequent letter included in the set dated 03/05/2024 confirming these deficiencies were corrected.
Provider failed to implement policies and procedures following an alleged incident of physical abuse by staff toward a client, resulting in delayed internal investigation and protection of evidence.
—Dispute
This document is an IDR (Informal Dispute Resolution) scheduling letter for citations from a Statement of Deficiencies dated 01/26/2024. The IDR meeting is scheduled for 04/24/2024.
—DisputeCleanReport
This document is an Informal Dispute Resolution (IDR) result letter regarding a Statement of Deficiencies (SOD) dated January 11, 2023. The IDR decision was to make no changes to the original SOD report.
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References & Resources
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Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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