Grand Park, LLC
Limited public data on Grand Park, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 27 Google reviews
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What this means for your family
While the facility offers a warm, engaging environment with high-quality dining, families should be aware of significant administrative challenges. We strongly recommend testing the facility's communication responsiveness by calling the front desk at different times of the day before committing, and ensuring you have a clear, written plan for the management of your loved one's personal property.
Google Reviews
Google Reviews
27 reviews on Google“Grand Park, LLC presents a polarized experience for families, with some praising the warm atmosphere and dedicated staff, while others report significant operational failures. Recurring complaints highlight severe difficulties in communication, including unresponsive phone lines and poor handling of resident personal property. Prospective families should be aware of these administrative inconsistencies despite the positive feedback regarding the facility's social environment.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming atmosphere
- Engaging social and entertainment activities
- Staff members described as caring and attentive
- High-quality dining experiences for families
Concerns
- Difficulty reaching staff via phone (mentioned by 3 reviewers)
- Poor management of resident personal property and packages (mentioned by 2 reviewers)
- Lack of transparency and poor communication regarding administration/admissions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Grand Park has a very active social calendar; could you walk us through a typical day of activities and how you encourage residents to participate?
- 2Since we want to stay closely involved in our loved one's care, what is the best way to ensure we have a direct line of communication with the staff, especially if we have questions after hours?
- 3We appreciate how responsive you are to feedback online; what is your current process for keeping families updated on administrative changes or important facility news?
- 4How do you manage the logistics of personal property and incoming packages to ensure that residents' belongings are always tracked and safely delivered?
- 5Given the importance of medical oversight, could you explain your protocol for handling medical emergencies and how you coordinate with our family during those moments?
- 6Many families have mentioned how much they enjoy the dining experience here; how do you handle special dietary needs or requests for family members joining for a meal?
Personalized based on this facility's data
Key Review Excerpts
“Hands down that was the best!!!! We had Ribs, broccoli, baked potatoes and pineapple upside cake!!! I recommend that all family members go and eat with their loved ones on family night!!”
“My wife didn’t want to attend this program at the start but now she loves it and the people she interacts with. I have found the staff very helpful in resolving issues as they come up.”
“No one answers phones here. Family should be able to reach staff/nurse on duty, anytime. Packages are not delivered to the resident, even during the week business hours.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 20, 2025Investigation
Intake ID: 163920. The facility is not required to submit a plan-of-correction.
The facility failed to notify the resident's case manager when the resident was discharged to the hospital.
Feb 20, 2025Investigation
A follow-up inspection on 04/09/2025 (referenced in the cover letter) noted that the deficiency regarding RCW 70.129.150 had been corrected.
The facility failed to issue a required refund for an account credit to a discharged resident within the mandated 30-day period.
Jan 7, 2025InspectionCleanReport
The inspection report indicates that the Department found no deficiencies during the full inspection conducted on 01/07/2025.
Jul 1, 2024Investigation
Follow-up inspection on 09/26/2024 determined that WAC 388-78A-2040-1 deficiency was corrected.
Facility failed a 3rd Fire and Life Safety Inspection from the Fire Marshall Inspectors office, placing 110 residents at risk for harm.
May 28, 2024Fire19Report
Approval Status: Disapproved. Previous inspection documents for the same facility listed under name 'Cascade Park Vista' are also attached in the provided files.; Approval Status: Disapproved. Next inspection scheduled on or after: 02/05/2024.
Facility unable to provide: 3-year full flow trip test report for dry system, annual forward flow test report for backflow valve. Found ordinary-rated sprinkler head in walk-in cooler that requires high temp head.
Found four 450 degree fusible links installed; heat survey indicates three 360 degree links should be above gas range and griddle.
Annual fire door inspection failed to include inspection, maintenance and testing of all resident room fire doors.
Facility failed to provide annual inventory records of fire-rated construction, failed to provide as-built/life safety plans, and multiple unprotected penetrations were found.
Hood suppression system past due for semi-annual service (last performed 9/23/23). Kitchen hood past due for quarterly cleaning.
Fire alarm system in trouble mode and silenced. Unable to produce documentation that Jan 26, 2024, deficiencies were corrected. Bells/horns/strobes failing on second floor.
Found 8 unracked oxygen cylinders in 4th floor storage room. No documentation of staff training in past 2 months.
Failed to conduct fire drills for all shifts in March and April 2024. Failed to conduct Day shift fire drill in Q1 2024.
Main boiler/electrical room fire door has modified hardware (plastic self-closing hinges).
Missing documentation for quarterly, annual, 3-year, 5-year, and backflow valve testing. Loaded sprinkler head in dish washing room and ordinary-rated head in walk-in cooler (needs high temp).
Missing semi-annual kitchen hood service reports; kitchen hood is yellow-tagged from Jan 2022.
Unable to provide documentation for monthly CO alarm inspections in past 12 months.
Fire alarm system in silence mode with unknown trouble condition; missing annual service and smoke detector sensitivity testing records.
No documentation for 90-minute annual emergency lighting and exit sign testing in past 12 months.
Exit sign between rooms 534/535 failed to illuminate on battery-backup.
Multiple fire doors have painted frame labels, missing hardware screws, and excessive gaps.
No documentation for 30-second monthly emergency lighting and exit sign testing in past 12 months.
Failed to document 12 planned/unannounced fire drills; missing specific shift/quarterly logs.
17 unracked oxygen cylinders found in 4th floor storage room.
Mar 6, 2024Fire10Report
Approval Status: Disapproved. Previous inspection reports from 01/02/2024 are included in the document set, indicating repeat violations.
Unable to provide DOH Construction Review documentation for kitchen changes; no proper signage provided on exhaust hood.
Fire alarm in silence mode with unknown trouble condition; unable to provide records of deficiency corrections from Jan 2024.
Unable to provide fire sprinkler system documentation for quarterly inspections, 2023 annual confidence test, 3-year full flow trip test, 5-year test, and annual backflow control valve test. Loaded sprinkler head in dish room and incorrect head rating in walk-in cooler.
Failure to provide annual inventory of fire-resistance-rated construction and multiple unprotected penetrations found in ceilings/walls.
Unable to provide documentation for 90-minute annual battery testing for emergency lights/exit signs.
Unable to produce heat survey report for hood suppression system.
Unable to provide reports for two semi-annual service intervals; hood tagged as of Jan 2022.
Failed to conduct/document 12 annual fire drills; missing specific shift drills for 2023.
Multiple fire doors have painted labels, missing screws, and excessive gaps. Unable to produce annual fire door inspection report.
Exit sign between rooms 534/535 failed to illuminate on battery-backup.
Nov 9, 2023Investigation
The intake ID for this investigation is 99625.
Facility staff removed personal belongings from a discharged resident's apartment before the resident representative completed sorting them.
Apr 25, 2023Fire13Report
Inspection on 02/16/2023 resulted in 'Disapproved' status. Inspection on 04/25/2023 confirmed all previously noted violations were corrected, resulting in 'Approved' status.
Power strip plugged into another power strip in nurse's office.
Unable to provide record of annual inspection, testing, and repair of fire doors.
Unable to provide documentation showing 90-minute annual battery testing of emergency lighting/exit signs.
Multiple large furniture pieces stored in 2nd floor mechanical/boiler room.
Unable to provide annual inventory records for fire-resistance-rated construction inspection/repair.
Exit light above second floor south exit door failed to illuminate on battery backup.
Unable to provide records showing twelve planned and unannounced fire drills conducted in the past 12 months.
Non-approved space heater without tip-over safety shut-off found in activities office.
Unsealed penetrations in wall above third floor storage room door and inside third floor storage room on corridor wall.
Unable to provide documentation showing 30-second monthly battery testing of emergency lighting/exit signs.
Unable to provide reports showing two semi-annual kitchen hood cleanings in the past 12 months.
Third floor south exit stairwell door, second floor dish room door, and cinema room double doors failed to be self-closing.
Unable to provide documentation for 90-minute annual battery testing of emergency lighting and exit signs.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit cascadecares.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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