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Assisted Living

Living Hope Family Care Center

Limited public data on Living Hope Family Care Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

402 North J St, New Tacoma · Tacoma, WA 9840359 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.6/5

based on 9 Google reviews

5
4
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1
Living Hope Family Care Center Assisted Living in Tacoma, WA — Street View
Street View

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What this means for your family

Given the recent, severe reports regarding facility hygiene and resident well-being, we strongly advise families to conduct an unannounced, in-person tour to inspect cleanliness and living conditions. Please be aware that the facility's reputation has declined significantly in recent years, and you should prioritize facilities with transparent and consistent quality records.

Google Reviews

Google Reviews

9 reviews analyzed
Living Hope Family Care Center receives highly polarized feedback, with recent reviews expressing extreme dissatisfaction regarding living conditions and overall quality of life. While some older reviews offered high praise, the facility is currently facing serious allegations from residents' families, including reports of pest infestations.

Quality Themes

Tap a score for details
FoodN/AStaffN/AClean1.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Historical positive sentiment
  • Established presence in the area

Concerns

  • Severe pest infestation (bed bugs)
  • Extreme dissatisfaction with quality of care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)2.02023(3)3.02024(2)5.02025(1)5.02026(1)

Distribution

5
4
4
1
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's long history in the community, what specific updates or improvements have been made recently to the living environment?
  • 2What is your current protocol for maintaining hygiene and pest control, and how frequently are rooms inspected and treated?
  • 3How do you ensure consistent, high-quality care for residents, and what training do your staff members receive to maintain those standards?
  • 4Could you walk me through the daily activity schedule to give us a better sense of how residents stay engaged and connected with one another?
  • 5In the event of a medical emergency, what is your process for notifying family members and coordinating with local healthcare providers?
  • 6How do you gather and act on feedback from families to ensure that the quality of care remains high for all 59 residents?

Personalized based on this facility's data


Key Review Excerpts

Actively infested with bed bugs !!!

Visitor/Resident · 2023☆☆☆☆

This was the most terrible place to live. I can’t begin to tell you please do not send anybody that you love to this place.

Family member · 2025★★★★★

one of the best in the area!

Visitor · 2017★★★★★
Source: 9 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

8total
20deficiencies
Apr 29, 2026Fire
CleanReport

All violations noted during previous related inspection(s) have been corrected. Owner did not sign the document.

Apr 2, 2026Dispute

This document confirms that the citation for WAC 388-78A-2466 was deleted following an Informal Dispute Resolution (IDR) and the Statement of Deficiencies (SOD) in its entirety will be deleted.

WAC 388-78A-2466
Mar 5, 2026Inspection
CleanReport

The document states that the Department completed a full inspection and found no deficiencies.

Nov 14, 2024Dispute
CleanReport

This letter confirms the results of an Informal Dispute Resolution (IDR) process regarding a Statement of Deficiencies (SOD) report dated October 3, 2024. The department decided to make no changes to the original report.

Oct 3, 2024Inspection

Includes follow-up inspection letter indicating deficiencies were later corrected on 01/14/2025.

Tuberculosis Two step skin testingWAC 388-78A-2484Corrected Nov 1, 2024

Facility failed to ensure 2 of 4 sampled staff were screened for TB within three days of hire and failed to ensure 3 of 4 sampled staff had the required second test.

Safety of the built environmentWAC 388-78A-2703Corrected Nov 17, 2024

Facility failed to keep exterior grounds free from fire hazards; observed numerous cigarette butts in smoking areas, on gravel, and in the backyard.

Aug 3, 2023Fire

Inspection conducted 05/11/2023 resulted in 'Disapproved' status. Follow-up inspection on 08/03/2023 indicates violations have been corrected.

Extension CordsIFC 605.5

Extension cords used as permanent wiring in Room #305, Room #205, and Dining room.

CleaningIFC 607.3.3 2018

Unable to provide reports for two semi-annual kitchen hood cleanings in the past 12 months.

Owner's ResponsibilityIFC 701.6 2018

No inventory of fire-resistance-rated construction; no records of annual inspections of fire-resistant assemblies.

Inspection and MaintenanceIFC 705.2 2018

Unable to provide records of annual inspection, testing, and repair of fire doors.

Testing and MaintenanceIFC 903.5 2009-2018

Unable to provide fire sprinkler system documentation for quarterly reports, last annual, and last 5-year inspection.

Extinguishing System ServiceIFC 904.12.5.2 2018

Unable to provide records for two semi-annual suppression system servicings.

Inspection, Testing and MaintenanceIFC 907.8 2018

Unable to provide documentation for annual fire alarm system servicing.

Smoke Detector SensitivityIFC 907.8.3 2012-2018

Unable to provide documentation for smoke detector sensitivity testing in the last 5 years.

MaintenanceIFC 915.6 2018

Unable to provide documentation for monthly inspection of carbon monoxide alarms.

Exit DischargeIFC 1008.2.3 2018

First floor exterior exit lighting lacks battery backup; no emergency egress lighting at courtyard exit gate.

Direction of SwingIFC 1010.1.2.1 2015-2018

Courtyard exit gate does not open in the direction of egress.

Door OperationsIFC 1010.1.9 2015-2018

Exterior courtyard exit gate requires a key to open from the egress side.

Exit SignsIFC 1013.1 2018

Courtyard exit gate lacks required exit sign.

Activation TestIFC 1031.10.1 2018

Unable to provide records of monthly 30-second battery testing for emergency lighting/exit signs.

Power TestIFC 1031.10.2 2018

Unable to provide records of 90-minute annual battery testing for emergency lighting/exit signs.

Other

This document is a scheduling letter for an Informal Dispute Resolution (IDR) meeting regarding a Statement of Deficiencies dated October 3, 2024.

WAC 388-78A-2703
Other

This is a Traditional IDR Scheduling Letter for a virtual meeting scheduled for April 13, 2026, regarding a Statement of Deficiencies dated March 5, 2026.

WAC 388-78A-2466

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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