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Nursing HomeMedicaid

East Haven Nursing & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2323 Eastchester Road, Pelham Gardens · Bronx, NY 10469200 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 89 Google reviews

East Haven Nursing & Rehabilitation Center Nursing Home in Bronx, NY — Street View
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What this means for your family

While East Haven has a dedicated rehab team and some highly compassionate nursing staff, the facility suffers from significant inconsistencies in hygiene and administrative communication. We strongly recommend that families conduct an unannounced visit to inspect the cleanliness of the specific wing where their loved one will reside and confirm that they have a direct line of communication with the nursing team, rather than relying solely on social workers.

Google Reviews

Google Reviews

89 reviews on Google
East Haven Nursing & Rehabilitation Center receives highly polarized feedback, with some families praising the facility as clean and attentive while others report severe neglect and unsanitary conditions. While many visitors highlight friendly receptionists and specific nursing staff, significant concerns persist regarding communication, basic hygiene, and the quality of care provided to residents.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities8.0Meds3.0MemoryN/AComms2.0ValueN/A

Strengths

  • Warm, professional front desk and reception staff
  • Specific nurses noted for compassionate care
  • Cleanliness in certain wings and rooms
  • Effective rehab therapy department

Concerns

  • Poor hygiene and unsanitary room conditions (mentioned by 5 reviewers)
  • Unresponsive social workers and administrative staff (mentioned by 4 reviewers)
  • Poor quality of food (mentioned by 3 reviewers)
  • Inadequate patient monitoring and care (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(2)'21(2)'23(24)'25(19)'26(4)

Distribution · 92 analyzed

5
54
4
9
3
3
2
6
1
20

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your front desk and reception team; how do you ensure that communication between families and the administrative staff remains consistent and responsive?
  • 2What specific steps are being taken to ensure the highest standards of cleanliness and hygiene are maintained in all resident rooms and common areas?
  • 3Could you tell us more about the dining experience, specifically regarding how you are working to improve the variety and quality of the daily meals?
  • 4How does the nursing team approach medication management and patient monitoring to ensure no details are missed during a shift change?
  • 5What is the process for handling medical emergencies or urgent care needs during the overnight hours?
  • 6We are interested in the rehab department; how does the therapy team collaborate with the nursing staff to support a resident's daily physical activities and mobility?

Personalized based on this facility's data


Key Review Excerpts

My Mom has been at East Haven Rehab and nursing facility for 3 weeks . She had a Bad sore. The staff is amazing : Nurses Flory Christine, Christina , Princess, Frank , Erin, Mr. Chi and Mr. Barett : all treat mom with special care.

Memory care family member · 2025★★★★★

My stay was wonderful, the rehab department was excellent. Except the head of rehab. He had an attitude that was real mess up. However Angelo & maresel was excellent they got me on my feet in 3 weeks.

Rehab patient · 2025★★★★

This place is disgusting and with all the scrutiny that Rehabs have been under it is a shame. My family member’s shower was disgusting and dirty not sanitary at all as well as the bathroom and the sink.

Long-term resident's family · 2025☆☆☆☆
Source: 89 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
94%
Registered nurses for medical care
Total Nursing
2.90hrs
71%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
NY
18.9%
Bronx
28.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.4%
Mixed vs Avgs
Here
6.4%
US
19.5%
NY
13.3%
Bronx
6.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
93.4%
NY
91.3%
Bronx
88.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
19.4%
NY
20.2%
Bronx
15.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
95.5%
NY
95.3%
Bronx
93.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
15.3%
NY
13.8%
Bronx
11.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility37.9%
Worse than Avg
Here
37.9%
US
81.8%
NY
77.0%
Bronx
66.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility43.3%
Worse than Avg
Here
43.3%
US
79.7%
NY
78.8%
Bronx
71.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
NY
1.2%
Bronx
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
5penalties
Above state avg (7.6)
2 complaint-triggered
$14,819 in fines

This facility has a concerning pattern of recurring deficiencies, with 43 violations across multiple surveys and 7 complaint-triggered issues where families filed reports about problems. The most frequent issues involve fire safety systems, nutrition and food services, and care planning. Particularly troubling are repeated problems with abuse reporting, medication management, and basic resident rights that have persisted across different time periods, suggesting ongoing quality concerns despite reported corrections.

Feb 25, 2025Routine
11
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0006Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0901Potential for harm · IsolatedCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Feb 25, 2025Complaint
2
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Mar 6, 2023Routine
16
0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 19, 2020Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Nov 20, 2023

$3,176

Fine

Nov 13, 2023

$2,823

Fine

Nov 6, 2023

$2,470

Fine

Oct 30, 2023

$2,117

Fine

Oct 10, 2023

$4,233

Ownership & Operations

Who Operates This Facility

Owner / Operator

East Haven Nursing & Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Isaac E Goldbrenner Estate

Owner · Organization

33%

Brachfeld, Joseph

Owner

33%

Hartman, Israel

Owner

33%

Key personnel

Brachfeld, JosephManaging Control - Governing BodyHartman, IsraelManaging Control - Governing BodyFeldman, BenjaminManagerSaxena, AmitManagerSmyth, StevenManager
Source: Medicare provider data

Contact

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References & Resources

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