East Haven Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 89 Google reviews

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What this means for your family
While East Haven has a dedicated rehab team and some highly compassionate nursing staff, the facility suffers from significant inconsistencies in hygiene and administrative communication. We strongly recommend that families conduct an unannounced visit to inspect the cleanliness of the specific wing where their loved one will reside and confirm that they have a direct line of communication with the nursing team, rather than relying solely on social workers.
Google Reviews
Google Reviews
89 reviews on Google“East Haven Nursing & Rehabilitation Center receives highly polarized feedback, with some families praising the facility as clean and attentive while others report severe neglect and unsanitary conditions. While many visitors highlight friendly receptionists and specific nursing staff, significant concerns persist regarding communication, basic hygiene, and the quality of care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional front desk and reception staff
- Specific nurses noted for compassionate care
- Cleanliness in certain wings and rooms
- Effective rehab therapy department
Concerns
- Poor hygiene and unsanitary room conditions (mentioned by 5 reviewers)
- Unresponsive social workers and administrative staff (mentioned by 4 reviewers)
- Poor quality of food (mentioned by 3 reviewers)
- Inadequate patient monitoring and care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your front desk and reception team; how do you ensure that communication between families and the administrative staff remains consistent and responsive?
- 2What specific steps are being taken to ensure the highest standards of cleanliness and hygiene are maintained in all resident rooms and common areas?
- 3Could you tell us more about the dining experience, specifically regarding how you are working to improve the variety and quality of the daily meals?
- 4How does the nursing team approach medication management and patient monitoring to ensure no details are missed during a shift change?
- 5What is the process for handling medical emergencies or urgent care needs during the overnight hours?
- 6We are interested in the rehab department; how does the therapy team collaborate with the nursing staff to support a resident's daily physical activities and mobility?
Personalized based on this facility's data
Key Review Excerpts
“My Mom has been at East Haven Rehab and nursing facility for 3 weeks . She had a Bad sore. The staff is amazing : Nurses Flory Christine, Christina , Princess, Frank , Erin, Mr. Chi and Mr. Barett : all treat mom with special care.”
“My stay was wonderful, the rehab department was excellent. Except the head of rehab. He had an attitude that was real mess up. However Angelo & maresel was excellent they got me on my feet in 3 weeks.”
“This place is disgusting and with all the scrutiny that Rehabs have been under it is a shame. My family member’s shower was disgusting and dirty not sanitary at all as well as the bathroom and the sink.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, with 43 violations across multiple surveys and 7 complaint-triggered issues where families filed reports about problems. The most frequent issues involve fire safety systems, nutrition and food services, and care planning. Particularly troubling are repeated problems with abuse reporting, medication management, and basic resident rights that have persisted across different time periods, suggesting ongoing quality concerns despite reported corrections.
Feb 25, 2025Routine11
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Feb 25, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 6, 2023Routine16
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 19, 2020Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Nov 20, 2023
$3,176
Fine
Nov 13, 2023
$2,823
Fine
Nov 6, 2023
$2,470
Fine
Oct 30, 2023
$2,117
Fine
Oct 10, 2023
$4,233
Ownership & Operations
Who Operates This Facility
East Haven Nursing & Rehabilitation Center
for profit
Ownership & Management
Owners
Isaac E Goldbrenner Estate
Owner · Organization
Brachfeld, Joseph
Owner
Hartman, Israel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit easthavencares.com
Medicare data downloads
Original nursing home datasets
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