E W Thompson Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While some families report positive experiences with therapy staff, the facility has a concerning pattern of reports regarding chronic understaffing and neglect. We strongly advise you to conduct an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“E W Thompson Health & Rehabilitation Center receives highly polarized feedback, with some families praising the staff's kindness and others reporting severe neglect. Critical reviews frequently cite chronic understaffing, unprofessional behavior, and poor responsiveness to basic patient needs like mobility assistance and dietary requirements.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Effective physical therapy services
- Welcoming environment for visitors
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Unprofessional and rude staff behavior (mentioned by 3 reviewers)
- Slow response times for patient assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they use their call lights?
- 2I noticed the facility has a strong reputation for physical therapy; how do you integrate those services into a resident's daily routine to keep them active and engaged?
- 3Could you walk me through your process for medication management and how you ensure accuracy and consistency for residents?
- 4We value open communication; what is the best way for families to stay updated on their loved one's care and to address any concerns that might arise?
- 5How does the facility approach the dining experience to ensure that meals are both nutritious and enjoyable for the residents?
- 6What steps are you taking to foster a professional and supportive culture among your staff to ensure every resident feels treated with kindness and respect?
Personalized based on this facility's data
Key Review Excerpts
“Except for the day she was admitted there, she had very little care, they had no staff to care for her, and I had to move her to bathroom and back to bed, foood was cold and had to get maintenance staff to help me, or kitchen staff because I could never find a nurse to take care of her.”
“They were rude to my grandmother they tore apart her CPAP they threw her on the bed and they were rude to other residents.”
“These people go over and beyond. My husband is loved and they treat us like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning recurring safety deficiencies across multiple surveys, with fire safety and dietary services being the primary problem areas. Families have filed complaints resulting in citations for heating safety and resident protection from abuse. While all documented deficiencies show correction dates, the persistent pattern of fire safety violations (sprinkler systems, smoke barriers, alarm systems) and repeated food safety issues suggests ongoing operational challenges that families should discuss during visits.
Mar 9, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 22, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jan 22, 2025Complaint1
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Oct 13, 2023Routine10
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 14, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Ownership & Operations
Who Operates This Facility
E W Thompson Health & Rehabilitation Center
nonprofit
Ownership & Management
Owners
Sylvia G. Thompson Residence Center, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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