Sylvia G Thompson Residence Center, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in MO · Critically understaffed (RN) · Above average staffing · No penalties on record
What this means for your family
While the facility has historically been praised for its memory care unit, recent reviews from 2024 and 2025 indicate a significant decline in care standards, including reports of poor hygiene and patient safety issues. If you are considering this facility, we strongly recommend conducting an unannounced visit to inspect room cleanliness and observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
36 reviews on Google“The Sylvia G. Thompson Residence Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding patient safety, cleanliness, and staff responsiveness. While some families appreciate the facility's appearance and specific memory care services, others report serious issues including falls, neglected hygiene, and aggressive staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Attractive, well-maintained building
- Specialized Alzheimer's care unit
- Friendly staff interactions (noted by some)
Concerns
- Poor hygiene and lack of cleanliness in resident rooms (mentioned by 2 reviewers)
- Inadequate supervision leading to falls and safety risks (mentioned by 2 reviewers)
- Unresponsive or aggressive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a specialized Alzheimer's unit, what specific training do staff members receive to ensure they are providing compassionate and patient-centered care?
- 2I noticed the building is very well-maintained; could you walk me through your daily housekeeping schedule and how you ensure resident rooms remain clean and sanitized?
- 3With a capacity of 120 residents, how do you manage supervision to ensure the safety of residents, particularly those who may be at a higher risk for falls?
- 4What steps are taken to foster a positive and responsive communication culture among the staff, especially when family members have questions or concerns about their loved one's care?
- 5Could you share how you balance the need for medical oversight with creating a warm, engaging daily activity schedule for residents?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members and ensuring the resident receives immediate, high-quality care?
Personalized based on this facility's data
Key Review Excerpts
“My Mother's care has been terrible the last 2 years and the only way it has improved is by me being there daily! Her room and bathroom are dirty. Took me 3 hours to finally clean it myself.”
“I found the staff sitting outside smoking and when I asked for help one lady threw her cigarette down and was visibly upset. She came inside to the woman....very aggressively kicked the recliner into sitting position”
“Multiple falls in a week and an undetected infection and now a trip to the hospital for a loved one. Unacceptable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including multiple family complaints about resident abuse and neglect, with repeated deficiencies in protecting residents from harm appearing across surveys from 2023-2024. The most recurring issues involve accident prevention and safety, medication management including high error rates, and nursing staffing problems. While all violations show correction dates, the persistence of safety and abuse-related complaints across multiple years suggests ongoing challenges families should carefully consider.
Apr 29, 2026Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Oct 9, 2025Routine9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 9, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 26, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 22, 2025Routine8
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
May 30, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Sylvia G Thompson Residence Center, INC
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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