Nursing HomeMedicaid Medicare 5-star

Dr Susan Smith Mckinney Nursing and Rehab Center

Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.

594 Albany Avenue, Little Caribbean · Brooklyn, NY 11203|320 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 72 Google reviews

(718) 245-7000 Directions Website

Street View

Email Dr Susan Smith Mckinney Nursing and Rehab Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Dr Susan Smith Mckinney Nursing and Rehab Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective physical and occupational therapy and generally clean facility environment. Review the component ratings and current source records before deciding.

Google Reviews

72 public Google reviews available

Reviews for Dr. Susan Smith McKinney Nursing and Rehab Center are deeply polarized, with some families praising the rehabilitation therapy team and cleanliness, while others report severe neglect and communication failures. Many negative reviews highlight a persistent inability to reach staff by phone, unprofessional conduct by nursing assistants, and concerns regarding patient hygiene and safety. Families considering this facility should be aware of the stark contrast between those who had successful recovery experiences and those who describe a lack of basic care.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Generally clean facility environment
Professional and caring nursing staff (noted by some)
Helpful social work and patient relations

Concerns

Inability to reach staff or administration by phone (mentioned by 7 reviewers)
Neglectful care and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 5 reviewers)
Unprofessional or disrespectful staff behavior (mentioned by 4 reviewers)
Facility needs physical updates and modernization (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 55 analyzed

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1With your impressive 5-star CMS rating for staffing, how do you ensure that every resident receives consistent, personalized attention throughout their shift?
2What specific protocols are in place to ensure that hygiene and personal care needs are met promptly and with dignity for every resident?
3We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents on their daily mobility goals?
4What is the best way for family members to stay in regular, reliable contact with the nursing staff or administration regarding updates on a loved one?
5Could you describe the daily meal schedule and how you work to provide nutritious, appetizing dining options for the residents?
6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“The therapists there were very kind and patient, and pushed you to your limit.”

Rehab patient · 2025★★★★★

“The nurses, doctors, occupational and physical therapists, recreational staff, patient relations and social worker were all outstanding and caring. They made my steps to returning home easy.”

Rehab patient · 2025★★★★★

Source: 55 Google reviews in the current analysis set; Google reports 72 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.77hrs

Registered nurses for medical care

Total Nursing

4.72hrs

All nurses + aides combined

Staff Turnover

20%

Lower is better (< 30% = good)

RN Turnover

21%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility2.9%

Better than Avg

Here

2.9%

12.8%

19.5%

Kings

32.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

19.5%

13.2%

Kings

8.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

93.5%

91.5%

Kings

89.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility6.6%

Better than Avg

Here

6.6%

15.4%

13.7%

Kings

8.0%

Residents vaccinated for the flu

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

95.5%

95.3%

Kings

92.4%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility9.1%

Worse than Avg

Here

9.1%

4.6%

6.5%

Kings

8.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.5%

Better than Avg

Here

90.5%

79.8%

78.8%

Kings

73.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility85.3%

Better than Avg

Here

85.3%

82.0%

77.4%

Kings

73.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Kings

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

13findings in history

Latest survey: 2 · well below NY avg (7.6)

This facility has a concerning pattern of recurring safety deficiencies, particularly with fire safety systems including smoke doors, sprinkler systems, and electrical equipment across both 2023 and 2024 surveys. While all 13 deficiencies have correction dates, the persistence of fire safety issues and emergence of new problems with infection control and nutrition suggest ongoing operational challenges that families should carefully evaluate.

Oct 3, 2024Routine5 findings

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

May 4, 2023Routine8 findings

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dr Susan Smith Mckinney Nursing and Rehab Center

Organization Type

government

Chain Affiliation

Chain Name

New York City Health + Hospitals

Chain Size

5 facilities nationwide

Chain avg rating: 4.6/5 · Rank 1 of 5 (Highest rating)

Ownership & Management

Key personnel

Calamia, VincentOfficer / DirectorHernandez-Pinero, SallyOfficer / DirectorKarlin, MarjoryOfficer / DirectorKatz, MitchellOfficer / DirectorKawatra, AnitaOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(718) 245-7000

nychealthandhospitals.org

594 Albany Avenue

Brooklyn, NY 11203

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

72 reviews from families & visitors

Official Website

Visit nychealthandhospitals.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.