Dr Susan Smith Mckinney Nursing and Rehab Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
This facility has a strong rehabilitation therapy department that has helped many patients recover, but the administrative and communication failures are a significant risk. Before choosing this facility, ensure you have a direct line of communication with a specific staff member, as multiple families have reported being unable to reach their loved ones or get status updates.
Google Reviews
Google Reviews
52 reviews on Google“Reviews for Dr. Susan Smith McKinney Nursing and Rehab Center are deeply polarized, with some families praising the rehabilitation therapy team and cleanliness, while others report severe neglect and communication failures. Many negative reviews highlight a persistent inability to reach staff by phone, unprofessional conduct by nursing assistants, and concerns regarding patient hygiene and safety. Families considering this facility should be aware of the stark contrast between those who had successful recovery experiences and those who describe a lack of basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Generally clean facility environment
- Professional and caring nursing staff (noted by some)
- Helpful social work and patient relations
Concerns
- Inability to reach staff or administration by phone (mentioned by 7 reviewers)
- Neglectful care and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 5 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 4 reviewers)
- Facility needs physical updates and modernization (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your impressive 5-star CMS rating for staffing, how do you ensure that every resident receives consistent, personalized attention throughout their shift?
- 2What specific protocols are in place to ensure that hygiene and personal care needs are met promptly and with dignity for every resident?
- 3We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents on their daily mobility goals?
- 4What is the best way for family members to stay in regular, reliable contact with the nursing staff or administration regarding updates on a loved one?
- 5Could you describe the daily meal schedule and how you work to provide nutritious, appetizing dining options for the residents?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The therapists there were very kind and patient, and pushed you to your limit.”
“The nurses, doctors, occupational and physical therapists, recreational staff, patient relations and social worker were all outstanding and caring. They made my steps to returning home easy.”
“The staff is highly neglectful and retaliatory against patient simply because the family calls with concern. They remove call bells and leave patients alone for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring safety deficiencies, particularly with fire safety systems including smoke doors, sprinkler systems, and electrical equipment across both 2023 and 2024 surveys. While all 13 deficiencies have correction dates, the persistence of fire safety issues and emergence of new problems with infection control and nutrition suggest ongoing operational challenges that families should carefully evaluate.
Oct 3, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 4, 2023Routine8
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Dr Susan Smith Mckinney Nursing and Rehab Center
government
Chain Affiliation
New York City Health + Hospitals
5 facilities nationwide
Chain avg rating: 4.6/5 · Rank 2 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit nychealthandhospitals.org
Medicare data downloads
Original nursing home datasets
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