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Nursing HomeMedicaid Top Rated

New East Side Nursing Home

Strong Medicare quality ratings; families often praise dedicated physical therapy team. Still worth an in-person visit.

25 Bialystoker Place, Manhattan · New York, NY 1000258 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 25 Google reviews

5
4
3
2
1
New East Side Nursing Home Nursing Home in New York, NY — Street View
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What this means for your family

While some families report excellent, personalized care, there are serious, recurring allegations of neglect and poor hygiene that cannot be ignored. We strongly recommend conducting an unannounced visit to inspect the cleanliness of the facility yourself and speaking directly with the nursing staff on duty to gauge their responsiveness.

Google Reviews

Google Reviews

25 reviews on Google
New East Side Nursing Home receives highly polarized feedback, with some families praising the dedicated physical therapy and administrative staff, while others report severe neglect and unsanitary conditions. While long-term residents and their families often highlight genuine care and cleanliness, multiple critical reviews describe issues with hygiene, such as reports of mice and failure to assist with basic personal care. Prospective families should be aware of these significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean4.0Activities7.0MedsN/AMemory6.0Comms3.0ValueN/A

Strengths

  • Dedicated physical therapy team
  • Helpful administrative staff
  • Clean and well-maintained rooms
  • Attentive nursing care for some residents

Concerns

  • Neglect and poor hygiene (soiled diapers, pests) (mentioned by 3 reviewers)
  • Unprofessional or dismissive staff behavior (mentioned by 3 reviewers)
  • Difficulty with communication and phone accessibility (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(3)'20(1)'22(2)'24(2)'26(1)

Distribution · 27 analyzed

5
9
4
6
3
3
2
1
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed your team is highly praised for physical therapy; how do you integrate personalized therapy sessions into a resident's daily routine?
  • 2With your excellent 5-star health inspection rating, what specific protocols do you have in place to ensure rooms and common areas remain consistently clean and hygienic?
  • 3How does the administrative team ensure that family members can easily reach staff or get timely updates regarding their loved one's care?
  • 4What is your process for ensuring that nursing care remains attentive and that all personal hygiene needs are met promptly throughout the day?
  • 5Can you tell me more about the daily activities and social events available to help residents stay engaged with the community?
  • 6In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The genuine individual care for each and every patient is phenomenal. My father is at this facility for quite a long time, and he is home...he enjoys the recreation they bring and especially the attention to detail in his care.

Long-term resident's family · 2024★★★★★

I was sent to this place ,it was dingy, and there were mice running around, and when i confronted the two nurses they said there was no mice, but the person in the next bed said look what are those running around

Rehab patient · 2023☆☆☆☆

There were many times they refused to change her diaper until the next shift took over. She would be left to sit in a soiled diaper for 4+ hours.

Long-term resident's family · 2021☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.93hrs
OK
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility70.0%
Worse than Avg
Here
70.0%
US
12.1%
NY
18.9%
New york
20.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility65.6%
Worse than Avg
Here
65.6%
US
93.4%
NY
91.3%
New york
91.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
19.5%
NY
13.3%
New york
6.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
19.4%
NY
20.2%
New york
16.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.3%
NY
13.8%
New york
9.4%
🔒

Residents who were physically restrained

↓ Lower is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
0.1%
NY
0.2%
New york
0.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility11.0%
Worse than Avg
Here
11.0%
US
81.8%
NY
77.0%
New york
72.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
79.7%
NY
78.8%
New york
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
NY
1.2%
New york
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (7.6)
Clean record — no deficiencies

New East Side Nursing Home has 13 corrected deficiencies across three surveys with no complaints filed by families. The facility has recurring issues with fire safety systems and smoke barriers, appearing in both 2020 and 2024 inspections. Other deficiencies involved care planning and nutrition services in 2022. While all violations were corrected, the repeated fire safety citations suggest ongoing maintenance challenges that families should discuss during visits.

Jul 16, 2024Routine
1
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Nov 22, 2022Routine
6
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0803Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Jan 3, 2020Routine
6
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

New East Side Nursing Home

Organization Type

for profit

Ownership & Management

Owners

Knoll, Dvorah

Owner

50%

Mastropierro, Cosimo

Owner

50%

Key personnel

Knoll, CharlesManaging Control - Governing BodyKnoll, CharlesManagerLevitina, YelenaManagerMastropierro, CorradoManagerMastropierro, CosimoManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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