New East Side Nursing Home
Strong Medicare quality ratings; families often praise dedicated physical therapy team. Still worth an in-person visit.
based on 25 Google reviews

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What this means for your family
While some families report excellent, personalized care, there are serious, recurring allegations of neglect and poor hygiene that cannot be ignored. We strongly recommend conducting an unannounced visit to inspect the cleanliness of the facility yourself and speaking directly with the nursing staff on duty to gauge their responsiveness.
Google Reviews
Google Reviews
25 reviews on Google“New East Side Nursing Home receives highly polarized feedback, with some families praising the dedicated physical therapy and administrative staff, while others report severe neglect and unsanitary conditions. While long-term residents and their families often highlight genuine care and cleanliness, multiple critical reviews describe issues with hygiene, such as reports of mice and failure to assist with basic personal care. Prospective families should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical therapy team
- Helpful administrative staff
- Clean and well-maintained rooms
- Attentive nursing care for some residents
Concerns
- Neglect and poor hygiene (soiled diapers, pests) (mentioned by 3 reviewers)
- Unprofessional or dismissive staff behavior (mentioned by 3 reviewers)
- Difficulty with communication and phone accessibility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is highly praised for physical therapy; how do you integrate personalized therapy sessions into a resident's daily routine?
- 2With your excellent 5-star health inspection rating, what specific protocols do you have in place to ensure rooms and common areas remain consistently clean and hygienic?
- 3How does the administrative team ensure that family members can easily reach staff or get timely updates regarding their loved one's care?
- 4What is your process for ensuring that nursing care remains attentive and that all personal hygiene needs are met promptly throughout the day?
- 5Can you tell me more about the daily activities and social events available to help residents stay engaged with the community?
- 6In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The genuine individual care for each and every patient is phenomenal. My father is at this facility for quite a long time, and he is home...he enjoys the recreation they bring and especially the attention to detail in his care.”
“I was sent to this place ,it was dingy, and there were mice running around, and when i confronted the two nurses they said there was no mice, but the person in the next bed said look what are those running around”
“There were many times they refused to change her diaper until the next shift took over. She would be left to sit in a soiled diaper for 4+ hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who were physically restrained
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New East Side Nursing Home has 13 corrected deficiencies across three surveys with no complaints filed by families. The facility has recurring issues with fire safety systems and smoke barriers, appearing in both 2020 and 2024 inspections. Other deficiencies involved care planning and nutrition services in 2022. While all violations were corrected, the repeated fire safety citations suggest ongoing maintenance challenges that families should discuss during visits.
Jul 16, 2024Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nov 22, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jan 3, 2020Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
New East Side Nursing Home
for profit
Ownership & Management
Owners
Knoll, Dvorah
Owner
Mastropierro, Cosimo
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit seniorhousingnet.com
Medicare data downloads
Original nursing home datasets
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