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Nursing HomeMedicaid

Dockside Health & Rehab Center

Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.

74 Mizpah Road, Locust Hill, VA 2309294 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 109 Google reviews

5
4
3
2
1
Dockside Health & Rehab Center Nursing Home in Locust Hill, VA — Street View
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What this means for your family

Dockside is highly regarded for its rehabilitation services and friendly atmosphere, making it a popular choice for many families. However, given the serious, recurring reports of hygiene lapses and neglect, we strongly advise you to conduct unannounced visits at different times of the day—especially on weekends—to observe the actual standard of care for yourself.

Google Reviews

Google Reviews

109 reviews on Google
Dockside Health & Rehab Center receives polarized feedback, with a large volume of high-rating reviews praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, several critical reviews from family members raise serious concerns regarding neglect, poor communication, and inadequate care for high-needs residents. Families should carefully weigh the positive reports of a welcoming environment against the specific, concerning allegations of lapses in basic patient hygiene and safety.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean8.0Activities9.0MedsN/AMemory8.0Comms6.0Value9.0

Strengths

  • Warm, attentive nursing staff
  • Clean, well-maintained building
  • Effective rehabilitation therapy
  • Responsive and visible leadership

Concerns

  • Allegations of neglect and poor hygiene (e.g., dirty diapers left in halls, unmade beds) (mentioned by 3 reviewers)
  • Inadequate care for complex medical needs or immobility (mentioned by 3 reviewers)
  • Staffing issues including nurses sleeping at stations (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.2'19(5)2.52.3'21(3)4.54.6'23(7)4.94.8'25(19)5.0'26(8)

Distribution · 111 analyzed

5
96
4
1
3
1
2
1
1
12

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your leadership team is very active in responding to family feedback online; how do you incorporate that family input into your daily operational improvements?
  • 2With the recent focus on maintaining high standards of cleanliness, what specific protocols do you have in place to ensure resident rooms and common areas are kept tidy throughout the day?
  • 3Given the 3-star staffing rating, how do you ensure that residents with more complex medical needs or limited mobility receive consistent, one-on-one attention?
  • 4What steps are being taken to ensure that staff remain fully engaged and attentive during all shifts, especially during overnight hours?
  • 5Could you walk me through the daily activity schedule to see how residents are encouraged to socialize and stay active outside of their rehabilitation sessions?
  • 6How does your nursing team coordinate with attending physicians to manage sudden changes in a resident's health, and how quickly are families typically notified of these updates?

Personalized based on this facility's data


Key Review Excerpts

My husband was sick for 5 months in various hospitals in Richmond. And when we moved him to dockside for rehab was the first time he felt like he was at home , safe, and cared about.

Long-term resident's family · 2024★★★★★

I toured 9 facilities in the area for my father with Alzheimer's I feel in love here. The staff has so much compassion not only the residents but also for their families.

Memory care family member · 2024★★★★★

My uncle was just there. We took him out of there. He's immobile & has MS. He was NOT taken care of properly. Bed sores & sores on his hands. Back & forth to the hospital.

Long-term resident's family · 2019☆☆☆☆
Source: 109 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
15.5%
VA
14.2%
Middlesex
23.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
Middlesex
92.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
Middlesex
95.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
12.1%
VA
16.9%
Middlesex
12.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
14.4%
VA
15.3%
Middlesex
15.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.4%
Better than Avg
Here
16.4%
US
19.5%
VA
20.4%
Middlesex
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
VA
73.9%
Middlesex
76.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.7%
Better than Avg
Here
90.7%
US
79.8%
VA
73.6%
Middlesex
76.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (14.5)
3 complaint-triggered
$14,740 in fines

Families filed complaint reports that resulted in deficiencies for emergency medical response and daily care assistance in 2024, indicating ongoing concerns about basic care quality. The facility shows recurring issues across resident rights, care planning, and medication management that have persisted across multiple surveys from 2020-2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests systemic challenges that families should discuss during visits.

May 31, 2024Routine
5
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 31, 2024Complaint
3
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Oct 25, 2021Routine
14
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Feb 13, 2020Routine
21
0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0586Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not prohibit or in any way discourage a resident from communicating with federal, state, or local officials.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Federal Penalties

Fine

Jan 31, 2024

$14,740

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dockside Health & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 27 of 125

Ownership & Management

Owners

Weisberg, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Volpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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