Dockside Health & Rehab Center
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 109 Google reviews

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What this means for your family
Dockside is highly regarded for its rehabilitation services and friendly atmosphere, making it a popular choice for many families. However, given the serious, recurring reports of hygiene lapses and neglect, we strongly advise you to conduct unannounced visits at different times of the day—especially on weekends—to observe the actual standard of care for yourself.
Google Reviews
Google Reviews
109 reviews on Google“Dockside Health & Rehab Center receives polarized feedback, with a large volume of high-rating reviews praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, several critical reviews from family members raise serious concerns regarding neglect, poor communication, and inadequate care for high-needs residents. Families should carefully weigh the positive reports of a welcoming environment against the specific, concerning allegations of lapses in basic patient hygiene and safety.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained building
- Effective rehabilitation therapy
- Responsive and visible leadership
Concerns
- Allegations of neglect and poor hygiene (e.g., dirty diapers left in halls, unmade beds) (mentioned by 3 reviewers)
- Inadequate care for complex medical needs or immobility (mentioned by 3 reviewers)
- Staffing issues including nurses sleeping at stations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to family feedback online; how do you incorporate that family input into your daily operational improvements?
- 2With the recent focus on maintaining high standards of cleanliness, what specific protocols do you have in place to ensure resident rooms and common areas are kept tidy throughout the day?
- 3Given the 3-star staffing rating, how do you ensure that residents with more complex medical needs or limited mobility receive consistent, one-on-one attention?
- 4What steps are being taken to ensure that staff remain fully engaged and attentive during all shifts, especially during overnight hours?
- 5Could you walk me through the daily activity schedule to see how residents are encouraged to socialize and stay active outside of their rehabilitation sessions?
- 6How does your nursing team coordinate with attending physicians to manage sudden changes in a resident's health, and how quickly are families typically notified of these updates?
Personalized based on this facility's data
Key Review Excerpts
“My husband was sick for 5 months in various hospitals in Richmond. And when we moved him to dockside for rehab was the first time he felt like he was at home , safe, and cared about.”
“I toured 9 facilities in the area for my father with Alzheimer's I feel in love here. The staff has so much compassion not only the residents but also for their families.”
“My uncle was just there. We took him out of there. He's immobile & has MS. He was NOT taken care of properly. Bed sores & sores on his hands. Back & forth to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that resulted in deficiencies for emergency medical response and daily care assistance in 2024, indicating ongoing concerns about basic care quality. The facility shows recurring issues across resident rights, care planning, and medication management that have persisted across multiple surveys from 2020-2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests systemic challenges that families should discuss during visits.
May 31, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 31, 2024Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 25, 2021Routine14
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Feb 13, 2020Routine21
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Not prohibit or in any way discourage a resident from communicating with federal, state, or local officials.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Jan 31, 2024
$14,740
Ownership & Operations
Who Operates This Facility
Dockside Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 27 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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