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Nursing HomeMedicaid

Dinwiddie Health and Rehab Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

46 Diamond Drive, Petersburg, VA 2380360 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 278 Google reviews

5
4
3
2
1

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What this means for your family

This facility is frequently praised for its cleanliness and effective rehab therapy, making it a potentially good choice for short-term recovery. However, families should be aware of serious, recurring reports regarding poor communication and inconsistent attention to patient needs. We strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their protocol for handling family inquiries and patient hygiene.

Google Reviews

Google Reviews

278 reviews on Google
Dinwiddie Health and Rehab Center receives a high volume of positive feedback praising its cleanliness and friendly staff, with many families noting successful rehabilitation outcomes. However, there are serious, recurring allegations of neglect, including reports of call buttons being ignored, poor hygiene management, and communication failures between departments. Families should be aware of these significant discrepancies in the quality of care reported.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Consistently clean and well-maintained facility
  • Friendly and welcoming front-desk and nursing staff
  • Effective rehabilitation therapy programs
  • Warm, family-oriented atmosphere

Concerns

  • Neglect and slow response to patient needs (call buttons ignored) (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Hygiene issues and lack of timely assistance with personal care (mentioned by 3 reviewers)
  • Medication management and administration errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32021(6)4.52022(36)4.52023(22)4.42024(24)4.62025(27)4.42026(18)

Distribution · 133 analyzed

5
104
4
15
3
1
2
1
1
12

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility is very responsive to online feedback; what is the best way for families to communicate with the nursing team to ensure we stay updated on our loved one's care?
  • 2Given the current staffing levels, what is your protocol for ensuring that call buttons are answered promptly and that residents receive timely assistance with their daily personal care?
  • 3Could you walk me through your medication management process to help us understand how you prevent errors and ensure residents receive their prescriptions on schedule?
  • 4Since the facility is known for a warm, family-oriented atmosphere, what specific daily activities or social programs are available to help residents feel connected and engaged?
  • 5How do you handle urgent medical needs or changes in a resident's condition, especially during overnight hours or weekends?
  • 6What steps are you taking to address the recent findings in your health inspections to ensure the highest quality of care for your residents?

Personalized based on this facility's data


Key Review Excerpts

This rehab center is dangerously negligent, allowing an 85-year-old to fall twice within 24 hours, resulting in a head injury that now requires brain surgery.

Long-term resident's family · 2024☆☆☆☆

My mother could not stand or walk after having an episode with congestive heart failure and was there for rehab. On the 2nd day she was there I came in to find my mother had been told that she couldn't have her diaper changed until after she finished eating her lunch.

Rehab patient's family · 2022☆☆☆☆

The staff at Dinwiddie Health and Rehab got my mom in better shape than before her injury. A top notch facility that focuses on the patient’s overall health. It’s clean and odor free not like allot of other facilities I have dealt with in the past.

Rehab patient's family · 2022★★★★★
Source: 278 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
70%
Lower is better (< 30% = good)
RN Turnover
78%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
15.3%
VA
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
15.5%
VA
14.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility13.2%
Worse than Avg
Here
13.2%
US
5.3%
VA
5.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.7%
Worse than Avg
Here
10.7%
US
4.9%
VA
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.2%
Worse than Avg
Here
70.2%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.8%
Mixed vs Avgs
Here
77.8%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Above state avg (14.5)
7 complaint-triggered

This facility has significant recurring issues with families filing multiple complaints about medication management, care planning, and infection control that persist across recent surveys. The most problematic patterns include repeated deficiencies in medication errors and labeling, inadequate care planning and medical record keeping, and ongoing infection control failures. While the facility corrects issues when cited, the same problems in medication management, care planning, and infection control keep reappearing, suggesting systemic challenges in maintaining consistent quality standards.

Sep 3, 2025Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 15, 2025Complaint
6
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 7, 2024Routine
16
0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jun 23, 2022Routine
10
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Mar 11, 2021Routine
7
0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Federal Penalties

Fine

Sep 3, 2025

$12,735

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dinwiddie Health and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Commonwealth Care of Roanoke

Chain Size

12 facilities nationwide

Chain avg rating: 3.6/5 · Rank 11 of 12

Ownership & Management

Owners

Bdsheffer LLC

Owner · Organization

Goodall, Lury

Owner

Stallard, Patricia

Owner

Petrine, James

Owner (parent company)

Sheffer, Brady

Owner (parent company)

Tucker, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Alesantrino, JoeOfficer / DirectorPetrine, DeborahOfficer / DirectorSheffer, BradyOfficer / DirectorTucker, DavidOfficer / DirectorCommonwealth Care of Roanoke INCManager
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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