Dinwiddie Health and Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 278 Google reviews
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What this means for your family
This facility is frequently praised for its cleanliness and effective rehab therapy, making it a potentially good choice for short-term recovery. However, families should be aware of serious, recurring reports regarding poor communication and inconsistent attention to patient needs. We strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their protocol for handling family inquiries and patient hygiene.
Google Reviews
Google Reviews
278 reviews on Google“Dinwiddie Health and Rehab Center receives a high volume of positive feedback praising its cleanliness and friendly staff, with many families noting successful rehabilitation outcomes. However, there are serious, recurring allegations of neglect, including reports of call buttons being ignored, poor hygiene management, and communication failures between departments. Families should be aware of these significant discrepancies in the quality of care reported.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and well-maintained facility
- Friendly and welcoming front-desk and nursing staff
- Effective rehabilitation therapy programs
- Warm, family-oriented atmosphere
Concerns
- Neglect and slow response to patient needs (call buttons ignored) (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Hygiene issues and lack of timely assistance with personal care (mentioned by 3 reviewers)
- Medication management and administration errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very responsive to online feedback; what is the best way for families to communicate with the nursing team to ensure we stay updated on our loved one's care?
- 2Given the current staffing levels, what is your protocol for ensuring that call buttons are answered promptly and that residents receive timely assistance with their daily personal care?
- 3Could you walk me through your medication management process to help us understand how you prevent errors and ensure residents receive their prescriptions on schedule?
- 4Since the facility is known for a warm, family-oriented atmosphere, what specific daily activities or social programs are available to help residents feel connected and engaged?
- 5How do you handle urgent medical needs or changes in a resident's condition, especially during overnight hours or weekends?
- 6What steps are you taking to address the recent findings in your health inspections to ensure the highest quality of care for your residents?
Personalized based on this facility's data
Key Review Excerpts
“This rehab center is dangerously negligent, allowing an 85-year-old to fall twice within 24 hours, resulting in a head injury that now requires brain surgery.”
“My mother could not stand or walk after having an episode with congestive heart failure and was there for rehab. On the 2nd day she was there I came in to find my mother had been told that she couldn't have her diaper changed until after she finished eating her lunch.”
“The staff at Dinwiddie Health and Rehab got my mom in better shape than before her injury. A top notch facility that focuses on the patient’s overall health. It’s clean and odor free not like allot of other facilities I have dealt with in the past.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues with families filing multiple complaints about medication management, care planning, and infection control that persist across recent surveys. The most problematic patterns include repeated deficiencies in medication errors and labeling, inadequate care planning and medical record keeping, and ongoing infection control failures. While the facility corrects issues when cited, the same problems in medication management, care planning, and infection control keep reappearing, suggesting systemic challenges in maintaining consistent quality standards.
Sep 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2024Routine16
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 23, 2022Routine10
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Mar 11, 2021Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Sep 3, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Dinwiddie Health and Rehab Center
for profit
Chain Affiliation
Commonwealth Care of Roanoke
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 11 of 12
Ownership & Management
Owners
Bdsheffer LLC
Owner · Organization
Goodall, Lury
Owner
Stallard, Patricia
Owner
Petrine, James
Owner (parent company)
Sheffer, Brady
Owner (parent company)
Tucker, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
278 reviews from families & visitors
Official Website
Visit commonwealth-care.com
Medicare data downloads
Original nursing home datasets
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