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Reviewer concerns include unprofessional and rude staff behavior (mentioned by 3 reviewers) — investigate before committing.
based on 5 Google reviews
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Reviewer feedback for Shore Street Assisted Living suggests areas to investigate further. Common concerns include: unprofessional and rude staff behavior (mentioned by 3 reviewers), lack of adequate staff training. We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution as multiple reviewers report highly unprofessional and rude behavior from both staff and supervisors. While one recent review notes a new group of good workers, the prevailing sentiment focuses on aggressive attitudes and a lack of professional training.
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Key Review Excerpts
“New group of worker very good staff 👍”
“VERY RUDE!!! I called and the woman literally mocked me on the phone!!!! VERY UNPROFESSIONAL!!! How do you care for elderly people but act like that?”
Source: VA State Licensing Agency
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3-9-26 from 11:10 a.m.- 1:20 p.m. and 3-13-26 from 3:53 p.m.- 5:10 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 12 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 2 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Additional Comments/Discussion: The following items were also reviewed/observed during the inspection-facility documentation, facility postings, first aid kit, medication pass, medication administration records, physician?s orders. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Kimberly Davis, Licensing Inspector at (804) 356-3572 or by email at Kimberly.M.Davis@dss.virginia.gov
Based on a review of resident records during medication pass the facility did not ensure that the resident's record shall contain the physician's or other prescriber's signed written order or a dated notation of the physician's or other prescriber's oral order. Evidence: The record for Resident # 1 and Resident # 2 reviewed during medication pass observation contained Physician Order Sheets for the month of March 2026 that were not signed by the physician or other prescriber. This was confirmed by Staff # 3.
Based on a review of a resident record during medication pass observation the facility did not ensure that medications shall be administered in accordance with the physician's or other prescriber?s instructions. Evidence: The record for Resident # 1 reviewed during medication pass contained a physician?s order sheet for March 2026 that indicated that the medication Amlodipine Besylate 5 mg should be administered at 8 p.m. However, the medication was administered at 5:00 p.m. as noted on the electronic medication administration record. This was confirmed by Staff # 3.
Based on a review of staff records the facility did not ensure that each direct care staff member shall maintain current certification in first aid. Evidence: The record for Staff # 2 (date of hire: 1-9-26) did not contain first aid certification. This was confirmed by Staff # 3.
Type of inspection: Initial Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1-9-26 from 10:05 a.m.- 11:15 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 0 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 An exit meeting was conducted to review the inspection findings. A conditional license will be recommended. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Kimberly Davis, Licensing Inspector at (804) 356-3572 or by email at Kimberly.M.Davis@dss.virginia.gov
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