Cypress Ridge Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly due to their highly skilled physical and occupational therapy teams. However, families should closely monitor patient safety protocols and ask about the current staffing ratios, as some recent experiences have highlighted risks regarding falls and unattended care.
Google Reviews
Google Reviews
74 reviews on Google“Cypress Ridge Care Center is highly regarded for its exceptional physical and occupational therapy programs, which many families credit with helping residents return home. While the facility is praised for its beautiful views and professional nursing staff, some reviewers have raised serious concerns regarding patient safety, specifically regarding falls and medication delays. Families should also be aware of inconsistent feedback regarding food quality and occasional staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Professional and compassionate nursing staff
- Beautiful facility views and recent renovations
- Effective admissions and social services team
Concerns
- Patient safety and fall incidents (mentioned by 2 reviewers)
- Inconsistent food quality and nutrition (mentioned by 4 reviewers)
- Staffing shortages or high workload (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of pre-written templates to respond to all reviews. While they do attempt to provide contact information for negative feedback, the responses lack genuine personalization and often use identical phrasing regardless of the review's specific content.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
- 2With the recent renovations and the beautiful views this facility offers, what kind of indoor and outdoor activities are available for residents to enjoy the scenery?
- 3How does the nursing team manage medication schedules and ensure everything is handled accurately during busy shifts?
- 4What specific protocols are in place to ensure resident safety and prevent falls, especially during the night or during busy periods?
- 5Could you tell us a bit about the dining experience, specifically how the menu is planned to ensure consistent nutrition and variety for everyone?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy worked really hard to get my uncle back to his baseline. Not many speak Spanish but admissions girl & social services assist did.”
“The physical and occupational therapists are generally quite good at what they do. Their therapy room can get close to maximum capacity.”
“The staff at Cypress Ridge were amazingly accommodating with us. They provided a single room for my mother in law who stayed with them for 6 weeks. She had been hospitalized prior for a psychotic break and was somewhat of a difficult patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 21 deficiencies, indicating ongoing care concerns. The facility shows persistent problems with care quality and planning, medication management, and infection control across multiple surveys. While most issues are reported as corrected, the pattern of repeated violations and two recent uncorrected deficiencies from December 2025 regarding care planning suggest systemic quality concerns that warrant careful evaluation before choosing this facility.
Dec 23, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 16, 2025Routine24
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Jan 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 10, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 9, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Cypress Ridge Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 71 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit cypressridgecarecenter.com
Medicare data downloads
Original nursing home datasets
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