University Place Health Center and Assisted Living
Strong Medicare quality ratings; families often praise convenient continuum of care. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
While University Place offers a convenient continuum of care and a pleasant environment, recent reports indicate a decline in service quality. Families should specifically inquire about current staffing ratios in the assisted living and nursing wings and ask for a sample menu to assess if the food service quality meets your loved one's standards.
Google Reviews
Google Reviews
24 reviews on Google“University Place is a continuing-care community that residents and families often praise for its friendly atmosphere, convenient "all-under-one-roof" model, and well-maintained grounds. However, recent reviews from 2024 and 2025 highlight significant concerns regarding understaffing in the assisted living and nursing wings, as well as dissatisfaction with the quality of outsourced food services.”
Quality Themes
Tap a score for detailsStrengths
- Convenient continuum of care
- Friendly, community-oriented atmosphere
- Well-maintained, pleasant facility
- Availability of transportation services
Concerns
- Chronic understaffing in assisted living/nursing (mentioned by 2 reviewers)
- Poor quality of outsourced food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the facility offers a continuum of care, how do you manage the transition for a resident moving from assisted living into skilled nursing?
- 2We noticed how much the team values community engagement in their responses to families; what kind of social activities or outings are planned for the residents each week?
- 3With the high staffing rating from CMS, how do you ensure that this level of care remains consistent during busy shifts or overnight hours?
- 4Could you tell us a bit more about the dining experience and how the menu is planned to ensure nutritious and tasty meals for everyone?
- 5How does the nursing team coordinate with doctors and handle medical emergencies if a resident's needs change suddenly?
- 6What steps are being taken to address the recent health inspection findings to ensure the facility stays well-maintained and safe?
Personalized based on this facility's data
Key Review Excerpts
“They will never have enough staff to adequately handle the needs of the residents. The place is extremely expensive as well. It looks great from the outside, but the minute you leave your loved one there who knows how often they will have an aid come in to check on them.”
“Many residents in this facility are very upset with the basic quality of food and the unskilled serving staff.”
“It is a continuing-care facility with independent living, assisted living, memory support, and health care services all under one roof-- a convenient arrangement to provide for changing needs as one ages.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across three surveys, with families filing at least one complaint about daily care assistance. The most persistent issues involve medication management, care planning and assessments, and general quality of care, with many problems repeating across multiple inspections. While all deficiencies show correction dates, the pattern of recurring violations in core care areas suggests ongoing challenges with consistent implementation of proper practices.
Mar 31, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 25, 2025Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 25, 2024Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 1, 2023Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 1, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
University Place Health Center and Assisted Living
nonprofit
Chain Affiliation
Franciscan Communities
6 facilities nationwide
Chain avg rating: 4.2/5 · Rank 3 of 6
Ownership & Management
Owners
University Place INC
Owner · Organization
Franciscan Sisters of Chicago Services Corporation
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit franciscanministries.org
Medicare data downloads
Original nursing home datasets
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