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Assisted Living

Calyx Living of Durham

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

4214 Guess Road, Durham, NC 2771284 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.7/5

based on 36 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a vibrant, activity-rich environment for loved ones with dementia. However, while most families report great care, you should specifically inquire about the protocols for emergency call response times and nighttime staffing to ensure your loved one's safety during off-hours.

Google Reviews

Google Reviews

36 reviews analyzed
Calyx Living of Durham is highly regarded for its warm, home-like atmosphere and a compassionate care team that excels in memory care and resident engagement. While many families praise the attentive nursing and vibrant activities, one reviewer reported severe concerns regarding slow emergency response times and staffing negligence.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean3.0Activities10.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Engaging activities and memory care programs
  • Beautiful, home-like facility atmosphere
  • Strong focus on resident dignity and individuality

Concerns

  • Slow emergency response times and staffing negligence

Rating Trends

Tap a year to see what changed

2345.02020(3)5.02021(12)5.02022(1)3.72023(3)5.02024(1)4.42025(7)4.02026(3)

Distribution

5
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How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We love how much people praise the compassionate and attentive nature of your staff; how do you ensure that this level of individual care is maintained as the community grows?
  • 2The home-like atmosphere here is lovely; could you tell us more about how the daily activity schedule is tailored to support resident dignity and individuality?
  • 3What specific protocols are in place to ensure that staff can respond immediately to a resident's call for help or a medical emergency during the night?
  • 4How does the team manage the daily cleaning and upkeep of the common areas and resident rooms to ensure the facility stays looking its best?
  • 5We are interested in the memory care programs; how do the activities specifically engage residents with different stages of cognitive decline?
  • 6Since you clearly value resident feedback, how does the management team use suggestions from families to improve day-to-day operations?

Personalized based on this facility's data


Key Review Excerpts

My mother lives here with advanced dementia. She is talking more than she has in three years. She is engaging in crafts and eating!

Memory care family member · 2026★★★★★

The nursing staff is especially vigilant and responsive. The director and the business manager are always available, as well.

Long-term resident's family · 2026★★★★★

I moved her to this memory care from an assisted living facility in Raleigh. I cannot say enough about the team who took care of her— from the assistant in the and the director, to the head nurse, to the facility caretaker, to the entire care team, it felt as if they truly loved her.

Memory care family member · 2025★★★★★
Source: 36 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

4total
4deficiencies
Jul 24, 2025Follow-up
Physical EnvironmentD 067

The facility failed to ensure that five exit doors accessible to a resident with dementia and wandering behavior were equipped with a continuously sounding device. This lack of an audible alarm system poses a safety risk for residents who are disoriented or exhibit wandering behaviors.

Jul 24, 2025Follow-up
Physical EnvironmentD 067

The facility failed to ensure that five exit doors accessible to a resident with dementia and wandering behavior were equipped with a sounding device that staff responded to. The door alarm system was only set to alarm during nighttime hours, failing to provide the required continuous audible alert for resident safety.

Feb 22, 2023Other
Nutrition And Food ServiceD 296

The facility failed to maintain a matching therapeutic diet menu for all physician-ordered therapeutic diets to guide food service staff. Specifically, for a resident with a no-concentrated sweets (NCS) diet order, no therapeutic diet menu was available for staff to reference when preparing or serving meals.

Feb 22, 2023Other
Nutrition And Food ServiceD296

The facility failed to maintain a matching therapeutic diet menu for all physician-ordered therapeutic diets to guide food service staff. Specifically, for 4 out of 2 sampled residents, there was no therapeutic menu available for a no-concentrated sweets (NCS) diet. Staff were instead relying on a diet type report and personal judgment to determine appropriate meal components.

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References & Resources

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