Crimson Heights Health & Wellness
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in Texas · Below recommended RN staffing · Above average staffing · Below chain average · $16,996 in fines
What this means for your family
While the facility offers a modern environment and some excellent individual caregivers, there is a documented pattern of critical staffing shortages and medication errors. If you choose this facility, you must implement a rigorous daily check-in routine to personally verify that medications are administered and hygiene needs are being met.
Google Reviews
Google Reviews
45 reviews on Google“Families considering Crimson Heights should be aware of significant discrepancies between the facility's modern appearance and the quality of care provided. While some reviewers praise specific nurses and the professional rehabilitation team, multiple families report critical failures in medication management, hygiene, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Professional rehabilitation and therapy staff
- Modern and aesthetically pleasing building
- Compassionate individual nursing staff members
- Coordinated care for specific medical needs
Concerns
- Severe understaffing and slow response times (mentioned by 5 reviewers)
- Neglect regarding hygiene and bathing (mentioned by 3 reviewers)
- Poor communication from management and administration (mentioned by 3 reviewers)
- Inadequate dietary management and food quality (mentioned by 2 reviewers)
- Patient safety issues including falls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
The owner relies heavily on templated, boilerplate language to address negative reviews, often using standardized mission statements. While they occasionally personalize responses with names or specific details, the core of the messaging remains repetitive and formulaic.
Questions for Your Tour
- 1We've heard great things about your rehab and therapy team; how do you work with families to set specific recovery goals for a resident?
- 2With the modern design of the building, how do you ensure the dining areas are kept comfortable and the food service stays consistent for everyone?
- 3How does the nursing team manage communication with family members to ensure we are always updated on any changes in care?
- 4What specific protocols are in place to ensure residents are assisted with personal hygiene and bathing promptly throughout the day?
- 5How does the facility handle medication management and what steps are taken to prevent falls during night shifts?
- 6Can you tell us more about the daily activities and social engagement opportunities available to help residents stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The quality of the coordinated care was impeccable. The nurse practitioner that treated my mother would also call me directly and I had his cell ph”
“My mother was there in December 2025 to January 2026 posthumously replacement surgery. Needless to say, I wouldn't recommend as I was dissatisfied with the administrative team.”
“She will never return to this facility. I left verbal instructions and written notes regarding feeding and other concerns. Mom only drinks ensures which I provided, she does not tolerate solid foods. When I arrived at the facility to bring her home, she was listless, incoherent, feverish, and shakey.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints triggering federal inspections, revealing recurring problems with safety hazards and accident prevention that persist across multiple surveys from 2024 through 2025. The facility shows ongoing issues with care planning, medication management, and maintaining a safe environment, with the same safety deficiencies appearing in April 2024, July 2025, and August 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas suggests systemic challenges.
Mar 9, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 20, 2025Complaint1
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Aug 13, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Jun 18, 2025
$16,543
Fine
Jun 13, 2024
$8,824
Fine
Apr 1, 2024
$8,172
Ownership & Operations
Who Operates This Facility
South Limestone Hospital District
for profit
MCKAY HEALTH CARE, LLC
CAMERON J STILES
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 20 of 26
Ownership & Management
Owners
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
South Limestone Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit crimsonheights.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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