Crestwood Manor
Strong Medicare quality ratings; families often praise warm, welcoming community atmosphere. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
Crestwood Manor offers an exceptional social environment and high-quality independent living, making it a great choice for active seniors. However, families should exercise caution regarding the skilled nursing and memory care units; be sure to conduct unannounced visits and ask direct questions about staff training for dementia care to ensure your loved one's safety.
Google Reviews
Google Reviews
49 reviews on Google“Crestwood Manor is highly regarded by many long-term residents and their families for its welcoming community atmosphere, active social calendar, and dedicated staff. While the majority of reviews are glowing, there are serious concerns regarding the quality of nursing care, specifically reports of verbal abuse and neglect in the healthcare unit. Families should weigh the strong independent living experience against the potential inconsistencies in clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming community atmosphere
- Abundant social activities and events
- Well-maintained grounds and facilities
- Attentive and compassionate long-term staff
Concerns
- Allegations of verbal abuse and yelling by nursing staff (mentioned by 2 reviewers)
- Poor communication or dismissive attitude from front desk staff (mentioned by 2 reviewers)
- Neglect of resident dietary needs and food waste (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; what is your process for ensuring families feel heard and kept in the loop regarding their loved one's daily care?
- 2Given that memory care is a specialized area, what specific training or additional support do you provide to staff to ensure residents in that unit receive the focused attention they need?
- 3I’ve heard wonderful things about your social events, but I’m curious how you ensure that dietary preferences and nutritional needs are consistently met for residents during those busy activity times?
- 4Building a culture of patience and kindness is so important; how do you foster a supportive environment among your nursing staff to ensure every interaction with a resident remains calm and respectful?
- 5With your 64-resident capacity, how do you handle medical emergencies or urgent health changes to ensure residents get immediate attention from the right clinical staff?
- 6Since the front desk is often the first point of contact, what steps are you taking to ensure that communication with family members remains welcoming and transparent?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was here for hospice care and I can't give enough praise to the staff who work here... They not only were concerned for my uncle and his needs, but the needs of his wife as well.”
“The staff is competent and friendly. The residents are generally friendly. There are many activities available to residents, but everyone is free to participate or not.”
“Regarding health care, if you wish that your loved one is yelled at and verbally abused by the nursing supervisor, this is the place to go. staff is so forgetful when it comes to realizing many of the residents have memory issues.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crestwood Manor has 30 deficiencies across three surveys with none triggered by family complaints, indicating issues identified through routine inspections rather than resident concerns. The facility shows persistent problems with fire safety systems and building infrastructure, appearing in all three surveys, along with recurring issues in care planning and medication management. While all deficiencies have correction dates, the repeated fire safety violations across multiple years suggest ongoing challenges with maintaining safety standards.
Mar 12, 2026Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 6, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 21, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Crestwood Manor
nonprofit
Chain Affiliation
Springpoint Senior Living
8 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit crestwoodmanoronline.org
Medicare data downloads
Original nursing home datasets
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