Hamilton Place at the Pines at Whiting
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
While the facility maintains a strong reputation for its rehab and memory care nursing, recent management changes have led to concerns regarding administrative transparency and service consistency. We recommend that families specifically inquire about current staffing ratios and clarify all billing and refund policies in writing before committing to a long-term stay.
Google Reviews
Google Reviews
32 reviews on Google“Hamilton Place at the Pines at Whiting generally receives high praise for its rehab services and compassionate nursing staff, with many families noting the facility is clean and well-maintained. However, recent reviews from 2024 and 2025 highlight growing concerns regarding management changes, including reduced services, increased costs, and administrative difficulties with refunds and communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective sub-acute rehab therapy
- Warm and inviting atmosphere
Concerns
- Management changes leading to reduced services and increased costs (mentioned by 3 reviewers)
- Administrative issues regarding refunds and billing (mentioned by 2 reviewers)
- Staffing shortages and high turnover (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed there have been some recent shifts in management; could you share how the current leadership team is working to ensure consistency in care and services for the residents?
- 2With the facility having a 3-star staffing rating, what specific steps are you taking to maintain stable staffing levels and ensure our loved one receives consistent, personalized attention?
- 3I appreciate that you are active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 4Given the recent feedback regarding billing and administrative processes, what is the best way for us to stay informed and resolve any financial or paperwork questions efficiently?
- 5Can you walk us through a typical day for a resident here, and how do you encourage social engagement among the 66 residents to keep the atmosphere warm and inviting?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals, and how quickly do you notify family members during such situations?
Personalized based on this facility's data
Key Review Excerpts
“The staff at The Pines has provided excellent care for my Father when we were no longer able to care for him at home (during the final stages of dementia). The staff does an excellent job getting the residents out of bed, keeping them clean, feeding them at a table even when they need assistance eating, and consistently being compassionate and attentive to their needs.”
“We were so happy to find this sub acute rehab after searching for a place to put our mother after her hospital stay. This place exceeded our expectations. It was very clean, she had a private room, private bath (spotlessly clean) the staff was very caring and attentive and tended to all of our mothers needs.”
“Care was great first 7 months then downhill after that. New administrator and director of nursing the rudest people I have ever met in all my years of nursing. Medical staff (Dr's) never followed thru with issues my dad was having constant reminders were made to day nursing staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hamilton Place at the Pines shows recurring issues across fire safety systems, infection control, and medication management over three years. The most recent survey found significant problems with abuse reporting and wound care, while fire safety violations persist despite corrections, appearing in all three inspections. All deficiencies have correction dates, but the pattern suggests ongoing challenges with maintaining safety standards and clinical care quality.
Aug 29, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 26, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Feb 9, 2022Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Hamilton Place at the Pines at Whiting
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit fellowshiplifeinc.org
Medicare data downloads
Original nursing home datasets
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