Crestview Specialty Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
Watch Crestview Specialty Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 5)
- High staff turnover (71%)
- High RN turnover (90%)
Bottom 25% in IA · Below recommended RN staffing · Very high staff turnover · Worst in CARE INITIATIVES chain · $263,922 in fines
What this means for your family
Crestview Specialty Care is praised by many for its kind staff and clean environment, making it a potentially good fit for those prioritizing a supportive atmosphere. However, because some families have reported concerns regarding staffing shortages and food quality, we strongly recommend requesting a tour during a weekend or evening shift to observe staffing levels firsthand.
Google Reviews
Google Reviews
17 reviews on Google“Crestview Specialty Care receives highly polarized feedback, with many reviewers praising the staff's kindness and the facility's organization, while others express severe dissatisfaction regarding food quality and staffing levels. While some residents and family members describe it as a 'hidden gem' with dedicated care, critics highlight significant operational failures and a lack of continuity in treatment plans. Prospective families should be aware of the stark contrast between these experiences and investigate current staffing ratios.”
Quality Themes
Tap a score for detailsStrengths
- Kind and supportive nursing staff
- Clean and well-organized facility
- Welcoming and proactive leadership
- Compassionate care for short-term residents
Concerns
- Staff shortages and high turnover (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your leadership team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2Given the current staffing landscape, what specific steps are you taking to ensure consistent, reliable care for residents during shift changes?
- 3I understand that medication management is a critical priority for our family; could you walk us through your current process for ensuring accuracy and timely administration?
- 4We value the importance of nutrition for overall well-being; what initiatives are you working on to improve the dining experience and food quality for residents?
- 5With your focus on compassionate short-term care, how do you balance the needs of those residents with the long-term community members to ensure everyone feels supported?
- 6Could you share how your team handles medical emergencies or sudden changes in a resident's health status during the evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The place is clean and the staff are always kind and friendly…no matter what time of day you need care.”
“These are the most caring, gentle, patient Medical Nurses and Nursing Assistants I’ve ever known! They are genuine and Fun!”
“Substandard would be high praise for this facility. Food is disgusting. Major staff shortages. A general lack of concern for the residents health and well being.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 19 deficiencies, indicating ongoing concerns about care quality. The facility has recurring problems with pressure ulcer care, accident prevention, and appropriate treatment according to care orders - with these issues persisting across multiple surveys from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that families should carefully evaluate.
Dec 3, 2025Routine7
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Dec 3, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 21, 2024Routine10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Construction Deficiencies
Use approved construction type or materials.
Sep 4, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
May 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 1, 2024Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Dec 3, 2025
$283,750
Fine
Nov 21, 2024
$19,877
Fine
Sep 4, 2024
$11,746
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 5, 2026ComplaintClean
Fed violations: 0, State violations: 0
Feb 2, 2026InspectionClean
Fed violations: 0, State violations: 0
Dec 3, 2025InspectionClean
Fed violations: 13, State violations: 3
Oct 9, 2025ComplaintClean
Fed violations: 0, State violations: 0
Aug 13, 2025ComplaintClean
Fed violations: 0, State violations: 0
Mar 27, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jan 7, 2025InspectionClean
Fed violations: 0, State violations: 0
Nov 21, 2024InspectionClean
Fed violations: 5, State violations: 1
Ownership & Operations
Who Operates This Facility
Crestview Specialty Care
nonprofit
Chain Affiliation
Care Initiatives
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 39 of 43 (Worst)
Ownership & Management
Owners
Care Initiatives
Owner · Organization
Beal, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit careinitiatives.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Iowa City Rehab & Health Care
6.5 miNursing Home · Iowa City, IA
Bickford Cottage Iowa City
6.7 miMemory Care · Iowa City, IA
Legacy Gardens
6.9 miMemory Care · Iowa City, IA
Legacy Pointe
6.9 miMemory Care · Iowa City, IA
West Liberty AL Residences
8.3 miAssisted Living · West Liberty, IA
Simpson Memorial Home
8.3 miNursing Home · West Liberty, IA