Iowa City Rehab & Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
Watch Iowa City Rehab & Health Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 5)
Bottom 25% in IA · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report successful rehab outcomes and compassionate individual care, the facility has a history of significant communication and hygiene issues. We strongly recommend scheduling an in-person tour to assess current cleanliness levels yourself and asking management specifically about their protocols for family communication and call-light response times.
Google Reviews
Google Reviews
32 reviews on Google“Iowa City Rehab & Health Care receives highly polarized feedback, with some families praising the dedication of individual staff members and successful rehab outcomes, while others report severe neglect and facility disrepair. Recurring complaints highlight significant communication barriers, including difficulty reaching staff by phone, alongside serious concerns regarding hygiene, staffing levels, and patient safety. Families considering this facility should be aware of the stark contrast between positive personal experiences and reports of systemic operational failures.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring individual staff members
- Effective physical and occupational therapy
- Supportive social services and care planning
Concerns
- Difficulty reaching staff via telephone (mentioned by 4 reviewers)
- Facility cleanliness and odors (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Poor management and lack of transparency (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is the most reliable way for our family to reach the nursing staff or administration if we have urgent questions?
- 2I noticed the facility has had some challenges with cleanliness; could you walk us through your current daily housekeeping schedule and how you maintain hygiene in resident rooms?
- 3Since therapy services are a known strength here, how do you coordinate those sessions with the daily nursing care to ensure my loved one doesn't feel overwhelmed?
- 4With the current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call light or needs help with daily activities?
- 5What steps is the management team taking to improve transparency and keep families better informed about changes in a resident's health or care plan?
- 6Could you describe the daily activity calendar and how you encourage residents to participate in social life, especially for those who might be hesitant to leave their rooms?
Personalized based on this facility's data
Key Review Excerpts
“I met the staff, they were amazing, very caring wonderful people ❤️ They took the time to get to know my dad, and made sure he had everything he needed and wanted.”
“The therapy staff here helped me regain strength, mobility, and confidence in my ability to walk and take care of myself.”
“Visiting in August 2025 found the facility tidier than years before. Staff very helpful and informative. Room bathroom very clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Iowa City Rehab has a concerning pattern of family-filed complaints triggering over half of its 70 federal deficiencies, with recurring issues in resident rights, care quality, and nursing staffing appearing across multiple surveys from 2023 to 2025. The facility has repeatedly struggled with ensuring adequate nursing staff, maintaining safe environments free from hazards, and respecting residents' dignity and self-determination. While all deficiencies show correction dates, the persistence of similar problems suggests ongoing challenges with consistent care quality and operational management.
Feb 10, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 15, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 8, 2025Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 8, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 4, 2025Complaint2
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jun 4, 2026InspectionClean
Fed violations: 0, State violations: 0
May 7, 2026InspectionClean
Fed violations: 15, State violations: 1
Mar 9, 2026ComplaintClean
Fed violations: 0, State violations: 0
Feb 10, 2026ComplaintClean
Fed violations: 2, State violations: 0
Jan 20, 2026ComplaintClean
Fed violations: 0, State violations: 0
Dec 15, 2025ComplaintClean
Fed violations: 4, State violations: 0
Dec 4, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 8, 2025ComplaintClean
Fed violations: 1, State violations: 0
Ownership & Operations
Who Operates This Facility
Iowa City Rehab & Health Care
for profit
Chain Affiliation
Campbell Street Services
20 facilities nationwide
Ownership & Management
Owners
Birchwood Foundation LLC
Owner · Organization
Virtus Equity LLC
Owner · Organization
Dole, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit arboretahealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Bickford Cottage Iowa City
< 1 miMemory Care · Iowa City, IA
Legacy Pointe
1.3 miMemory Care · Iowa City, IA
Legacy Gardens
1.3 miMemory Care · Iowa City, IA
Briarwood Healthcare Center
3.7 miNursing Home · Iowa City, IA
Oaknoll Retirement Residence
4.1 miNursing Home · Iowa City, IA
Oaknoll AL
4.1 miMemory Care · Iowa City, IA