Crest Nursing Home
Strong Medicare quality ratings; families often praise professional and friendly nursing staff. Still worth an in-person visit.
based on 11 Google reviews
Watch Crest Nursing Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility receives high marks for its therapy team and compassionate care for complex recovery, the reports of inconsistent pain management and rehabilitation access are concerning. When touring, we strongly recommend asking for a detailed plan on how the facility manages pain medication and ensures daily physical therapy sessions are actually performed.
Google Reviews
Google Reviews
11 reviews on Google“Crest Nursing Home receives polarized feedback, with recent reviews highlighting compassionate care for complex recovery cases alongside severe allegations of neglect during rehabilitation stays. While many reviewers praise the professionalism and kindness of the nursing and therapy staff, others have reported critical failures in pain management and physical therapy access. The facility is noted for having an older, institutional aesthetic that some find charmingly retro but others find uninspiring.”
Quality Themes
Tap a score for detailsStrengths
- Professional and friendly nursing staff
- Highly effective physical and occupational therapy
- Compassionate care for complex recovery cases
- Attentive CNA support
Concerns
- Inadequate rehabilitation and pain management (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the professionalism of your nursing staff and the effectiveness of your therapy programs; how do you ensure that level of care remains consistent across all shifts?
- 2With the high clinical standards reflected in your 5-star health inspection rating, what specific protocols do you have in place to ensure medication management is always precise and error-free?
- 3Since we are looking for a place where pain management is a priority, how does the clinical team collaborate to adjust care plans when a resident is experiencing discomfort?
- 4How does the facility manage staffing levels during the night or weekend shifts to ensure that the attentive CNA support residents rely on is always available?
- 5What does a typical day look like for residents in terms of social activities and opportunities to engage with the community here?
- 6In the event of a sudden medical emergency or a change in a resident's condition, what is the immediate process for notifying the family and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The staff, from Housekeeping to Social Services, are exceptional, the CNA's and Nurses are professional, friendly, and always there to help in any way they can. I give my OT and PT A+++.”
“My friend was locked down here for 2 weeks of her 20 day stay allowed by insurance. No PT was done, no showers were allowed, and NO pain management was given for her injuries.”
“My brother is staying at the crest after a severe motorcycle accident... he is doing pretty good thanks to these guys they are good to him really seem to care!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering three deficiency findings, indicating ongoing concerns about care quality. The most recurring issues involve fire safety systems, respiratory care, and building exits, with respiratory care problems appearing in both 2024 and 2025. While all deficiencies show correction dates, the pattern of repeated issues in key safety areas and recent complaint-driven findings about care standards warrant careful consideration during your visit.
Apr 10, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Mar 25, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 28, 2024Routine4
Egress Deficiencies
Have correct number of accessible exits for each story.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 13, 2023Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Apr 12, 2023Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Have correct number of accessible exits for each story.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Crest Nursing Home
for profit
Chain Affiliation
Real Property Health Facilities
9 facilities nationwide
Chain avg rating: 3.9/5 · Rank 4 of 9 (Best)
Ownership & Management
Owners
Christina Jayne Penn Management Trust
Owner · Organization
Penn, Christina
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit thecresthealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Continental Care and Rehabilitation
< 1 miNursing Home · Butte, MT
Copper Ridge Health and Rehabilitation Center
< 1 miNursing Home · Butte, MT
Southwest Montana Veterans Home
2.1 miNursing Home · Butte, MT