Continental Care and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (64%)
Above average in MT · Below recommended RN staffing · Best in SWEETWATER CARE chain · $59,589 in fines
What this means for your family
While the facility's therapy department receives some praise, the recurring reports of neglect, hygiene issues, and medication errors are significant red flags. If you are considering this facility, I strongly recommend conducting unannounced visits and asking specifically about their protocols for medication administration and resident hygiene.
Google Reviews
Google Reviews
23 reviews on Google“Continental Care and Rehabilitation receives highly polarized feedback, with some families praising the staff's professionalism and facility cleanliness while others report severe neglect and safety concerns. Recurring issues include inconsistent staffing levels, poor communication, and hygiene problems, particularly regarding the cleanliness of rooms and bedding. While some visitors appreciate the therapy services, the facility faces serious allegations regarding medication errors and the quality of care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Professional and friendly staff members
- Effective physical and occupational therapy
- Clean and organized facility environment
- Helpful attitude during resident interactions
Concerns
- Inconsistent or inadequate staffing levels (mentioned by 3 reviewers)
- Poor communication and lack of return phone calls (mentioned by 2 reviewers)
- Hygiene and cleanliness issues (urine smell, dirty bedding) (mentioned by 2 reviewers)
- Medication management and order errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how professional and friendly your staff is; how do you ensure that same level of helpfulness is maintained during busy shifts?
- 2What specific steps are being taken to ensure consistent communication between the nursing team and family members regarding updates or phone call returns?
- 3Can you walk me through your protocols for medication management to ensure orders are always processed accurately and timely?
- 4How does the facility manage daily cleanliness and laundry services to ensure a fresh and comfortable environment for all residents?
- 5What does the dining experience look like for residents, and are there ways to provide input on meal variety and quality?
- 6What is the daily activity schedule like for residents, and are there specific programs tailored for those needing extra engagement?
Personalized based on this facility's data
Key Review Excerpts
“After initial three days and staff present to carry out orders the care improved greatly and PT and OT very good performing and treating my father.”
“Lack of staffing, unclean bed rails, antibiotics we were told that he had been given( never was), horrible bed sores, broken tooth, lost glasses, catheter that became displaced from a fall that he had.”
“I feel so sorry for the residents who don’t have loved ones looking out for them. It’s heartbreaking when you see your mom who is blind with dementia treated so poorly!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Continental Care and Rehabilitation has ongoing issues with care planning and assessment, nutrition services, and medication management appearing repeatedly across multiple surveys. Families have filed complaints leading to citations for inadequate staffing, medication errors, dietary problems, and safety hazards. While the facility corrects deficiencies when cited, the recurring pattern of similar problems—including care planning failures appearing in all recent surveys—suggests systemic challenges that persist despite corrections.
Mar 4, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 19, 2025Routine18
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Oct 22, 2024Complaint4
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Aug 14, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 20, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 29, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Federal Penalties
Fine
Jul 20, 2023
$59,589
Ownership & Operations
Who Operates This Facility
Continental Care and Rehabilitation
for profit
Chain Affiliation
Sweetwater Care
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Sweetwater Care Opco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit continentalcare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.