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Strong Medicare quality ratings; public reviewers often praise warm, attentive nursing and administrative staff. Still worth an in-person visit.
based on 133 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Copper Ridge Health and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: warm, attentive nursing and administrative staff and clean, well-maintained facility. Review the component ratings and current source records before deciding.
Copper Ridge Health and Rehabilitation Center receives a high volume of positive feedback regarding its friendly staff, clean environment, and effective rehabilitation services. However, a recurring pattern of negative reviews highlights significant concerns regarding chronic understaffing, particularly on weekends, and inconsistent quality of care, with some families reporting neglect and unprofessional behavior.
Quality Themes
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Concerns
Rating Trends
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Distribution · 137 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff at Copperridge are caring, hardworking and greatly appreciated by family and friends of loved ones in their care.”
“My dad had two stints at Copper Ridge after two hospitalizations for pneumonia. Both times he was treated with respect- nurses, CNAs, kitchen and office staff greeted him by name and worked well with him. The rehab strengthened him.”
“Can't say enough about the staff and management at the Copper Ridge. (Especially Arthur who is Moms and our favorite!) They go over and above for my Mom shes happy and content and well cared for and they are wonderful about keeping in touch with us kids and listening to any and all concerns.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints against this facility, triggering 11 deficiencies over multiple surveys, with concerning patterns in resident protection from abuse and neglect. The most recurring problems involve care planning delays, infection control failures, and respiratory care issues. While all deficiencies show correction dates, the persistent nature of complaints and repeated violations in critical areas like abuse protection suggest ongoing care quality concerns that families should carefully evaluate before placement.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Sep 20, 2023
$9,311
Copper Ridge Health and Rehabilitation Center
for profit
Eduro Healthcare
34 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 36
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
133 reviews from families & visitors
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Original nursing home datasets
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