Copper Ridge Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise warm, attentive nursing and administrative staff. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is highly regarded and often cited as a primary strength. However, families should be aware of consistent reports regarding weekend staffing shortages and should ask management specifically about their contingency plans for ensuring adequate patient oversight during off-hours.
Google Reviews
Google Reviews
133 reviews on Google“Copper Ridge Health and Rehabilitation Center receives a high volume of positive feedback regarding its friendly staff, clean environment, and effective rehabilitation services. However, a recurring pattern of negative reviews highlights significant concerns regarding chronic understaffing, particularly on weekends, and inconsistent quality of care, with some families reporting neglect and unprofessional behavior.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and administrative staff
- Clean, well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming and helpful front desk reception
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor communication between shifts (mentioned by 2 reviewers)
- Inconsistent food quality and dietary management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility housing 186 residents, how do you ensure consistent communication between nursing shifts to maintain continuity of care for each individual?
- 2I noticed some feedback regarding food quality; could you walk me through how the dietary team manages resident preferences and ensures meals are consistently meeting nutritional standards?
- 3Given the current staffing ratings, what specific strategies are in place to ensure that residents receive timely attention and support during peak hours?
- 4How does your team foster a positive and professional culture to ensure that every interaction with residents and their families remains welcoming and supportive?
- 5Could you share how the physical and occupational therapy programs are integrated into a resident's daily routine to help them reach their recovery goals?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals to ensure a seamless transition of care?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Copperridge are caring, hardworking and greatly appreciated by family and friends of loved ones in their care.”
“My dad had two stints at Copper Ridge after two hospitalizations for pneumonia. Both times he was treated with respect- nurses, CNAs, kitchen and office staff greeted him by name and worked well with him. The rehab strengthened him.”
“I would definitely give kudos though to their PT and OT. If you are looking for a place for rehab, I would look elsewhere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility, triggering 11 deficiencies over multiple surveys, with concerning patterns in resident protection from abuse and neglect. The most recurring problems involve care planning delays, infection control failures, and respiratory care issues. While all deficiencies show correction dates, the persistent nature of complaints and repeated violations in critical areas like abuse protection suggest ongoing care quality concerns that families should carefully evaluate before placement.
Apr 10, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 12, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 24, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 28, 2024Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 20, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Copper Ridge Health and Rehabilitation Center
for profit
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 36
Ownership & Management
Owners
Ramos, Brian
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit copperridgehc.com
Medicare data downloads
Original nursing home datasets
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