Crest Haven Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise welcoming and helpful front-desk/administrative staff. Still worth an in-person visit.
based on 68 Google reviews

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What this means for your family
While the facility is highly regarded for its activities program and welcoming admissions team, there are recurring, serious reports of understaffing that impact basic care and medication delivery. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking specific questions about their emergency protocols for staffing shortages.
Google Reviews
Google Reviews
68 reviews on Google“Crest Haven Nursing and Rehabilitation Center receives high praise for its friendly administrative and front-desk staff, particularly regarding the admissions process and welcoming atmosphere. However, several families have raised serious concerns regarding chronic understaffing, which has led to delays in medication administration, hygiene neglect, and residents being left in bed for extended periods.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and helpful front-desk/administrative staff
- Engaging and active events department
- Compassionate and attentive nursing staff (cited by many)
- Smooth and supportive admissions process
Concerns
- Severe understaffing leading to neglect (mentioned by 3 reviewers)
- Delays or failures in medication administration (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how welcoming the front desk staff is; how does the admissions team work with families to ensure a smooth transition during the first few days?
- 2We've heard great things about your events department; could you tell us more about the types of social activities and outings planned for the residents each week?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4With the facility being quite large, what steps are taken daily to ensure all resident rooms and common areas are kept impeccably clean and well-maintained?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6What specific steps is the facility taking to bolster the nursing and care staff levels to ensure every resident receives attentive, one-on-one care?
Personalized based on this facility's data
Key Review Excerpts
“The activities department sets it self apart from all the other facilities that we looked at for my mother. She is kept busy with lots of events and there are 2 separate activities rooms and a dining room.”
“The absolute lack of staff, having 33 residents in one wing to 2 LPN'S and one RN who won't help or don't anything is an absolutely travesty. I can't say I did anything to help, but I couldn't sit here with all the residents literally calling out for help while their help lights were on with no one to come.”
“My husband was there for rehab. They did not give him the proper food for his diet, even after meeting with the DON and kitchen manager. The dead cricket was in the room very visible for at least a week, even after showing housekeeping.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Six families filed complaints that triggered inspections, revealing serious concerns including inadequate notification to families about resident injuries or health changes, deficient care planning, unsafe respiratory care, and nursing staffing violations. This facility shows recurring problems with fire safety systems, medication management, and infection control that persist across multiple surveys. While all deficiencies report correction dates, the pattern of repeated violations in core care areas warrants careful scrutiny during any visit.
Oct 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 14, 2025Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 14, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 26, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 17, 2023Routine14
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 17, 2023Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Federal Penalties
Fine
Nov 26, 2024
$83,230
Ownership & Operations
Who Operates This Facility
Crest Haven Nursing and Rehabilitation Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit cresthavenhc.com
Medicare data downloads
Original nursing home datasets
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